INSTEON PowerLinc Modem (2413U)

Posted on
Wed Aug 02, 2017 1:34 pm
jay (support) offline
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Re: INSTEON PowerLinc Modem (2413U)

Indigo 5 does support the PowerLinc 2413U (that's the Indigo 5 docs page).

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Posted on
Wed Aug 02, 2017 1:38 pm
DavidWalser offline
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Re: INSTEON PowerLinc Modem (2413U)

Thanks! I looked, but couldn't find the info.

David

Posted on
Sat Dec 30, 2017 3:40 pm
denno offline
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Re: INSTEON PowerLinc Modem (2413U)

If the interface config window shows "port not found" with my 2413U connected does that mean the modem itself is bad? (I've tried downgrading from OS X 10.13.2 to El Capitan, using a USB2 hub as suggested & using a different USB cable). It actually had been working fine on 10.13.2 until today (of course the day before I go away.)


Indigo 7.1.1 (also tried v6)
Last edited by denno on Sat Dec 30, 2017 4:15 pm, edited 4 times in total.

Posted on
Sat Dec 30, 2017 4:12 pm
Different Computers offline
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Re: INSTEON PowerLinc Modem (2413U)

10.3.2


Do you mean 10.13.2?

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Posted on
Sat Dec 30, 2017 4:14 pm
denno offline
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Re: INSTEON PowerLinc Modem (2413U)

Yes-Thanks
(updated the OP)

Posted on
Sat Dec 30, 2017 4:53 pm
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Re: INSTEON PowerLinc Modem (2413U)

Are you following the tales here from people who have serious problems with 10.13.x? viewtopic.php?f=104&t=19012 among others.

SmartThings refugee, so happy to be on Indigo. 10.12.6 on an i5 MBP w/Harmony Hub, Hue, DomoPad, Dynamic URL, Device Extensions, HomeKit Bridge, MatplotLib, Plex, uniFAP, Wunderground, Nanoleaf, LED Simple Effects, Airfoil Pro, Grafana.

Posted on
Wed Jan 10, 2018 9:32 am
captcurrent offline
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Re: INSTEON PowerLinc Modem (2413U)

One of my installations ia Indigo 7 on a mac min 16g runing Sierra. My modem is the 2413U and it is now giving me an error that its can't connect to the serial port. This is a very very remote head;ess installation. I triedreinstall the FTDI serivers. They should succeessfil installtion but those drivers dont show under the listt of interface. I assume they aren't active if the 2413U died.. Its jsut over two years old so I am thinking, it like most of my otheri insteaon modems has died Is this the probably situation?

Posted on
Wed Jan 10, 2018 10:04 am
jay (support) offline
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Re: INSTEON PowerLinc Modem (2413U)


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Posted on
Wed Jan 10, 2018 10:11 am
captcurrent offline
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Re: INSTEON PowerLinc Modem (2413U)

Thanks for quick response. I am running Sierra not High Sierra.. It was working fine I did a update to 10.12.6 Then the interface issue arose. I am assuming that the modem died as they have a habit of doing

Posted on
Wed Jan 10, 2018 10:31 am
jay (support) offline
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Re: INSTEON PowerLinc Modem (2413U)

Sorry, my eyes inserted the 'High' given the quantity of issues we've seen.

It's possible the PowerLinc has died. A few more things to try if you have direct access:

  1. Look at the LED - if it never comes on then it's likely dead
  2. Try a factory reset
  3. Switch out USB cables and USB ports

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Posted on
Wed Jan 10, 2018 10:35 am
captcurrent offline
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Re: INSTEON PowerLinc Modem (2413U)

OK I gueess remote trouble shootng is out ("This is a very very remote head;ess installation. ")


Thanks for the quiock response

Posted on
Mon Jan 22, 2018 9:21 pm
wideglidejrp offline
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Re: INSTEON PowerLinc Modem (2413U)

I have just lost my Insteon functionality. Big problem. The 2413U is just six months old. Everything was working until I updated my iMac to 10.13.2. When I rebooted the PowerLinc would not work. I checked configuration, screenshot attached. I think the usbserial is the right choice, but maybe not. I remember getting the SLAB driver some time ago, but I think that is no longer the right one. In any case, I tried both and neither allows the PowerLinc to work. Any suggestions will be appreciated.
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Posted on
Mon Jan 22, 2018 9:27 pm
Colorado4Wheeler offline
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Re: INSTEON PowerLinc Modem (2413U)

It seems like more people have problems with USB devices and High Sierra than don't. Have you checked this thread? I know Jay updated it today.

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Posted on
Tue Jan 23, 2018 5:51 pm
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Re: INSTEON PowerLinc Modem (2413U)

I tried unplugging and plugging back in, switched to different USB port on the iMac, unplugged and plugged the 2413U itself. Nothing seems to work. I believe I recall Matt or Jay saying way back that the SLAB driver is not needed with 7.0 and above. Is that correct? So the configuration shows usbserial-A600B3PW. Not sure where that came from but that is what I have. Any other ideas to diagnose appreciated. I suppose the 2413U could have failed, but it is only six months old. It would be a coincidence if it failed right after I upgraded to the latest High Sierra.

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Posted on
Tue Jan 23, 2018 6:45 pm
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Re: INSTEON PowerLinc Modem (2413U)


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