SMTP mail not working after moving to new computer

Posted on
Mon Jan 10, 2022 10:21 am
gbear256 offline
Posts: 5
Joined: Jan 08, 2022

SMTP mail not working after moving to new computer

After moving indigo to a different computer, Smtp mail will not work, gets following error:

Email+ sending email 'BSC' to '<real receipent here' using Email+ SMTP Server
Email+ Error Email+ SMTP Server: SMTP server connection error: [SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:727)
Email+ Debug connErrorTriggerCheck: Checking Triggers for Device Email+ SMTP Server (948079142)


Any ideas to debug this ?

thanks

Posted on
Mon Jan 10, 2022 12:27 pm
FlyingDiver offline
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Location: Southwest Florida, USA

Re: SMTP mail not working after moving to new computer

What MacOS version is the new computer?

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Mon Jan 10, 2022 6:54 pm
gbear256 offline
Posts: 5
Joined: Jan 08, 2022

Re: SMTP mail not working after moving to new computer

MacOS 12.1 (same as on the computer I switched from)

Indigo 2021.2 (might have been 2021.1.1 not he other computer)

Mac mail and security spy mail work fine

Thanks for responding

Posted on
Mon Jan 10, 2022 7:06 pm
FlyingDiver offline
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Location: Southwest Florida, USA

Re: SMTP mail not working after moving to new computer

Can you try disabling that SMTP device and creating a new one from scratch? And then test to see if that new one works?

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Tue Jan 11, 2022 4:22 pm
gbear256 offline
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Joined: Jan 08, 2022

Re: SMTP mail not working after moving to new computer

Hi Joe, Made new device, removed old one, same result ?

Starting plugin "Email+ 2021.2.0" (pid 27771)
Started plugin "Email+ 2021.2.0"
Email+ Debug Mail smtp send: Device Version is up to date
Email+ Debug Mail smtp send: Starting device (smtpAccount)
Email+ Debug Mail smtp send: SMTP poll, 0 items in queue
Action Group Test Imbeded e-mail
Email+ Debug sendEmailAction queueing message 'Test Message 2021.2'
Email+ Debug Mail smtp send: SMTP poll, 1 items in queue
Email+ sending email 'Test Message 2021.2' to ' mrgreen' using Mail smtp send
Email+ Error Mail smtp send: SMTP server connection error: [SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:727)
Email+ Debug connErrorTriggerCheck: Checking Triggers for Device Mail smtp send (594005865)

Thanks

Posted on
Tue Jan 11, 2022 5:00 pm
FlyingDiver offline
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Joined: Jun 07, 2014
Location: Southwest Florida, USA

Re: SMTP mail not working after moving to new computer

That's very strange. The error message indicates an SSL handshake error at the SSL Socket level. What SMTP server is this? (GMail, Yahoo, ISP, something else)? What's settings do you have for it?

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Jan 12, 2022 2:30 pm
gbear256 offline
Posts: 5
Joined: Jan 08, 2022

Re: SMTP mail not working after moving to new computer

Local Cable ISP, StartTLS , 587 (which is also the same setting for SecuritySpy which does work)

If I change it to SSL, 465, then never connects

Email+ Debug sendEmailAction queueing message 'Test Message 2021.2'
Email+ Debug Mail smtp send: SMTP poll, 1 items in queue
Email+ sending email 'Test Message 2021.2' to 'gbrsr@ma.com' using Mail smtp send
Email+ Error Mail smtp send: SMTP server connection error: [Errno 60] Operation timed out
Email+ Debug connErrorTriggerCheck: Checking Triggers for Device Mail smtp send (594005865)
Email+ Debug sendEmailAction queueing message 'test'
Email+ Debug Mail smtp send: SMTP poll, 2 items in queue

Posted on
Thu Jan 13, 2022 12:01 am
matt (support) offline
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Joined: Jan 27, 2003
Location: Texas

Re: SMTP mail not working after moving to new computer

Has this Mac ever had a custom install of python related crypto library or ssl module?

From the Terminal copy/paste in the following, press return, then copy/paste the Terminal window results into a reply for me.

Code: Select all
python --version
openssl version -a
python -c "import ssl; print ssl.OPENSSL_VERSION"
python2.7 -c "import ssl; print ssl.OPENSSL_VERSION"

Image

Posted on
Sun Jan 16, 2022 2:17 pm
matt (support) offline
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Joined: Jan 27, 2003
Location: Texas

Re: SMTP mail not working after moving to new computer

I received your email and the results all looked normal in regards to the SSL version on your Mac.

Originally you said, "after moving indigo to a different computer, Smtp mail will not work, gets following error." At that time (when it broke) were there changes to which version of Indigo you were using also? And do you have a different email server you could try (at least temporarily) to see if this is a problem specific to your ISP's mail server?

Image

Posted on
Sun Jan 16, 2022 7:04 pm
gbear256 offline
Posts: 5
Joined: Jan 08, 2022

Re: SMTP mail not working after moving to new computer

Matt,

I didn't think changing smtp servers would change the problem since other applications use the ISP server with not problem. But, I changed the server to Gmail and it worked ! Why, I don't know.

Thanks to you and Joe

I would like it to work with the ISP - but, I don't know from the error messages ( or their source) what to tell the ISP tech support.
Any ideas here would be appreciated. Thanks

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