Can't Link Alexa to Indigo Smart Home Skill

Posted on
Fri Jun 16, 2023 12:54 pm
randysk offline
Posts: 48
Joined: Feb 26, 2007

Can't Link Alexa to Indigo Smart Home Skill

I'm in the Alexa app. I click the button on the Indigo Smart Home Skill for 'Enable to Use'. It shows me the Alexa Autorization screen and it shows the reflector for my Indigo system. I select it from the popup and click Authorize. I get a message 'Unable to link Indigo Smart Home Skill with Alexa'. What's the problem?

Randy

Posted on
Fri Jun 16, 2023 4:15 pm
matt (support) offline
Site Admin
User avatar
Posts: 21417
Joined: Jan 27, 2003
Location: Texas

Re: Can't Link Alexa to Indigo Smart Home Skill

We are experiencing a server problem. Actively working on it now and will post when it is fixed.

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Posted on
Fri Jun 16, 2023 4:37 pm
matt (support) offline
Site Admin
User avatar
Posts: 21417
Joined: Jan 27, 2003
Location: Texas

Re: Can't Link Alexa to Indigo Smart Home Skill

We had a problem with how a new SSL certificate was installed on our server which caused problems for the Indigo Server.

It is fixed now, but may take 15 minutes for your reflector to re-establish itself. Appreciate everyone's patience with this not working earlier.

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