NetatmoWelcome Error

Posted on
Thu Nov 17, 2022 5:25 am
Mirko offline
Posts: 71
Joined: Dec 04, 2014

NetatmoWelcome Error

I get this error and I can' t seem to add a new Netatmo Welcome device/camera.
The Netatmo client ID, Netatmo Client secret and Indigo rest API Key are correct.

NetatmoWelcome Error Error in plugin execution runConcurrentThread:

File "plugin.py", line 215, in runConcurrentThread
File "plugin.py", line 594, in createDevices
type: 'vpn_url'

NetatmoWelcome Error plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)

What could be the solution?

Posted on
Thu Nov 17, 2022 6:01 am
racarter offline
User avatar
Posts: 352
Joined: Jun 18, 2016
Location: North Yorkshire, UK

Re: NetatmoWelcome Error

Problem is caused by a missing field for the camera in the Netatmo response. The latest version will cope with the missing field.

Posted on
Fri Nov 18, 2022 4:42 am
Mirko offline
Posts: 71
Joined: Dec 04, 2014

Re: NetatmoWelcome Error

I downloaded your update but there is still something else: I cannot include my new camera. "No device type selected" . By clicking on it there does not appear any camera. I have included the same cameras before. This time another Netatmo Smart Outdoor Camera with siren.

Would you know a solution?

Thanks!!

Posted on
Fri Nov 18, 2022 5:15 am
racarter offline
User avatar
Posts: 352
Joined: Jun 18, 2016
Location: North Yorkshire, UK

Re: NetatmoWelcome Error

As it says clearly in the plugin instructions you DO NOT have to create devices manually. The plugin creates devices based on the information it receives from the Netatmo servers. Assuming you have added the new camera in the Netatmo app on your phone, data from the camera should appear in the Netatmo data and the plugin should create the device automatically. If the camera is not appearing please enable 'Write camera messages to log' and PM me with the resulting response.

Posted on
Fri Nov 18, 2022 7:17 am
Mirko offline
Posts: 71
Joined: Dec 04, 2014

Re: NetatmoWelcome Error

Found it!!!
Thanks a lot!

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