Heatmiser Neo log error

Posted on
Tue Jan 05, 2021 5:14 pm
Colly offline
Posts: 374
Joined: Jan 16, 2016
Location: Ireland

Heatmiser Neo log error

Hi Alan,

Noticed this evening that one of my thermostats didn't get set correctly. Found the following in the log.
Code: Select all
5 Jan 2021 at 18:00:00
   Schedule                        Winter_Even_Up_18:00
   Heatmiser-Neo Error             {"SET_TEMP":[19.0, "Master"]}
   Heatmiser-Neo Error             Invalid second argument to SET_TEMP, should be a valid device or array of valid devices

Then slightly later for a time delayed action of same schedule:
Code: Select all
Traceback (most recent call last):
  File "plugin.py", line 523, in actionControlThermostat
  File "plugin.py", line 295, in getNeoData
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/json/__init__.py", line 338, in loads
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/json/decoder.py", line 366, in decode
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/json/decoder.py", line 384, in raw_decode
ValueError: No JSON object could be decoded

   Heatmiser-Neo Error             Error in plugin execution runConcurrentThread:

Traceback (most recent call last):
  File "plugin.py", line 88, in runConcurrentThread
  File "plugin.py", line 186, in updateReadings
  File "plugin.py", line 295, in getNeoData
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/json/__init__.py", line 338, in loads
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/json/decoder.py", line 366, in decode
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/json/decoder.py", line 382, in raw_decode
ValueError: Expecting , delimiter: line 1 column 5761 (char 5760)

   Heatmiser-Neo Error             plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)
   Heatmiser-Neo                   Starting Heatmiser Neo monitoring thread

The schedule runs fine now if I manually execute it.
Rgds
Colly

Posted on
Wed Jan 06, 2021 2:15 am
racarter offline
User avatar
Posts: 284
Joined: Jun 18, 2016
Location: North Yorkshire, UK

Re: Heatmiser Neo log error

Hi Colly

Looks like the Heatmiser server isn’t returning data. Can you switch on comms logging please? That might provide some clues.

Posted on
Wed Jan 06, 2021 5:37 am
Colly offline
Posts: 374
Joined: Jan 16, 2016
Location: Ireland

Re: Heatmiser Neo log error

See below from log:
Code: Select all
   Heatmiser-Neo                   --> {"INFO":0}
   Heatmiser-Neo                   <-- {"devices":[{"AWAY":false,"COOLING":false,"COOLING_ENABLED":false,"COOLING_TEMPERATURE_IN_WHOLE_DEGREES":0,"COOL_INP":false,"COUNT_DOWN_TIME":"0:00","CRADLE_PAIRED_TO_REMOTE_SENSOR":false,"CRADLE_PAIRED_TO_STAT":false,"CURRENT_FLOOR_TEMPERATURE":127,"CURRENT_SET_TEMPERATURE":"19.0","CURRENT_TEMPERATURE":"19.0","DEMAND":false,"DEVICE_TYPE":1,"ENABLE_BOILER":false,"ENABLE_COOLING":false,"ENABLE_PUMP":false,"ENABLE_VALVE":false,"ENABLE_ZONE":false,"FAILSAFE_STATE":false,"FAIL_SAFE_ENABLED":false,"FLOOR_LIMIT":false,"FULL/PARTIAL_LOCK_AVAILABLE":false,"HEAT/COOL_MODE":false,"HEATING":false,"HOLD_TEMPERATURE":21,"HOLD_TIME":"0:00","HOLIDAY":false,"HOLIDAY_DAYS":0,"HUMIDITY":0,"LOCK":false,"LOCK_PIN_NUMBER":"0000","LOW_BATTERY":false,"MAX_TEMPERATURE":"19.0","MIN_TEMPERATURE":"18.0","MODULATION_LEVEL":0,"NEXT_ON_TIME":"255 days 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Posted on
Wed Jan 06, 2021 6:44 am
racarter offline
User avatar
Posts: 284
Joined: Jun 18, 2016
Location: North Yorkshire, UK

Re: Heatmiser Neo log error

Can't see anything wrong with the json. Is the fault still present, or was it a one-off?

Posted on
Wed Jan 06, 2021 6:52 am
Colly offline
Posts: 374
Joined: Jan 16, 2016
Location: Ireland

Re: Heatmiser Neo log error

I'll monitor it for this evenings schedules and see what happens.

Posted on
Wed Jan 06, 2021 7:17 am
racarter offline
User avatar
Posts: 284
Joined: Jun 18, 2016
Location: North Yorkshire, UK

Re: Heatmiser Neo log error

The same code runs in scheduled and manual cases, so I'm guessing it was a one-off Heatmiser server glitch - but let me know if it happens again.

Posted on
Wed Jan 06, 2021 5:03 pm
Colly offline
Posts: 374
Joined: Jan 16, 2016
Location: Ireland

Re: Heatmiser Neo log error

Hi Alan,
Seems like it was a temporary glitch. All schedules ran this evening without an issue. Thanks for looking in to it.

Posted on
Wed Jan 06, 2021 5:07 pm
racarter offline
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Posts: 284
Joined: Jun 18, 2016
Location: North Yorkshire, UK

Re: Heatmiser Neo log error

You’re welcome. Glad it’s sorted.

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