Extremely poor support from DoorBird
Posted: Thu Nov 01, 2018 7:21 am
While the DoorBird support was never great, it was at least minimally adequate. However, lately they have essentially stopped giving useful support. Turn-around time for an email to tech support is unusable...
Finally, on my own, I figured our that 4 positioning screws needed to be set to as low a level as possible. When I advised them there were no instructions, and that they had never offered any pointers, they suggested I call a professional installer. This is really too much for a product of this price.
- Code: Select all
On 14 Oct 2018, at 10:40, Iwrote:
...[my] Doorbird started ringing continuously. That is, one or twice per second. I had to turn off ring notification
in the app to avoid constant notification. \I had hoped that new problem might be related to the original issue.
But, after replacing the switch, the problem continues. I have now disconnected the internal, physical, doorbell
as well. This problem renders our door bird useless since there is now no way to be notified if someone rings.
Then, on 16/10/2018 10:50 - I wrote:
This problem has no become urgent. The DoorBird will start, but I can no longer connect to it via IP.
And finally Date: 22 October 2018 at 10:11:36 CEST
From: DoorBird Helpdesk <hello@doorbird.com>
Thank you for your message.
We are sorry for the late response...
Finally, on my own, I figured our that 4 positioning screws needed to be set to as low a level as possible. When I advised them there were no instructions, and that they had never offered any pointers, they suggested I call a professional installer. This is really too much for a product of this price.