No devices found

Hi,
Thanks for the plugin but I get the following:
I am on Indigo 7.0.4 on macOS 10.11.6 with plugin 0.1.15. Btw, I am in Australia, if that matters.

Disabling plugin "Ring Doorbell 0.1.15"
Stopping plugin "Ring Doorbell 0.1.15" (pid 90511)
Stopped plugin "Ring Doorbell 0.1.15"
Enabling plugin "Ring Doorbell 0.1.15"
Starting plugin "Ring Doorbell 0.1.15" (pid 90906)
Started plugin "Ring Doorbell 0.1.15"
Ring Doorbell Number of devices found: 0
Ring Doorbell Checking for updates...
Ring Doorbell No updates are available

18 Sep 2017, 10:13:50
Ring Doorbell [Mon Sep 18 10:13:50 2017] Replacting Username/Password.
Ring Doorbell [Mon Sep 18 10:13:50 2017] Processed plugin preferences.
Ring Doorbell Debug Forcing re-Login!
Ring Doorbell Debug _last_auth_refresh age is 1505700829.11. Requesting new one.
Ring Doorbell Debug Logging In
Ring Doorbell Debug startup result: True
Ring Doorbell Debug Building Available Device List
Ring Doorbell Debug Found 0 devices
Ring Doorbell Number of devices found: 0

A rescan:

Ring Doorbell Debug Building Available Device List
Ring Doorbell Debug Found 0 devices
Ring Doorbell Number of devices found: 0

I had a typo that resulted in this problem you are seeing.

I think I fixed it in 0.1.16

That did it!

Thanks for your quick response and the plugin!!

I got the same error but I think it is because we use a different network for the Ring Doorbell (we do that for all of our ioT devices). Is there any way to configure it to use a different network?

Hey PatriciaW,

Can you provide a little more information? I think i am missing something. Please send output from the following commands

ifconfig
netstat -nr
ping -c 4 api.ring.com
traceroute api.ring.com

Thanks

I'm having the same problem. I'm running v0.1.18 of the plug-in in Indigo v7.1.1 on an older Mac Mini running MacOS10.8.5.

My Ring doesn't seem to be detected. I ran the 4 commands suggested by mpoulson. Here's the log. Any ideas? Is it possible my Ring is too old? It works with the Ring app, so it's clearly communicating with my network and the cloud.

Any ideas?

Thanks!

Jason
Denver, CO

Ring Doorbell Checking for updates...
Ring Doorbell Warning A new version is available: https://github.com/mpoulson/Indigo-Ring ... tag/0.1.18
Stopping plugin Ring Doorbell (pid 446)
Stopped plugin Ring Doorbell
Upgrading plugin Ring Doorbell to newer version 0.1.18 (previous version moved to trash)
Loading plugin "Ring Doorbell 0.1.18"
Starting plugin "Ring Doorbell 0.1.18" (pid 34688)
Started plugin "Ring Doorbell 0.1.18"
Ring Doorbell Number of devices found: 0
Ring Doorbell Checking for updates...
Ring Doorbell No updates are available
Ring Doorbell Error Failed to get correct event data for deviceID:. Will keep retrying until max attempts (5) reached
Ring Doorbell Error Failed to get correct event data for deviceID:. Will keep retrying until max attempts (5) reached
Ring Doorbell Error Failed to get correct event data for deviceID:. Will keep retrying until max attempts (5) reached
Ring Doorbell Error Failed to get correct event data for deviceID:. Will keep retrying until max attempts (5) reached
Ring Doorbell Error Failed to get correct event data for deviceID:. Will keep retrying until max attempts (5) reached
Ring Doorbell Error Reached max retry attempts. Won't Refresh from Server. !


Reloading plugin "Ring Doorbell 0.1.18"
Stopping plugin "Ring Doorbell 0.1.18" (pid 34688)
Stopped plugin "Ring Doorbell 0.1.18"
Starting plugin "Ring Doorbell 0.1.18" (pid 34837)
Started plugin "Ring Doorbell 0.1.18"
Ring Doorbell Number of devices found: 0
Ring Doorbell Checking for updates...
Ring Doorbell No updates are available
Ring Doorbell Number of devices found: 0
Ring Doorbell Number of devices found: 0

Here is the terminal output

Last login: Sat Jan 6 10:35:02 on ttys000
Patricias-iMac:~ patriciawarwick$ ifconfig
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
options=1203<RXCSUM,TXCSUM,TXSTATUS,SW_TIMESTAMP>
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
nd6 options=201<PERFORMNUD,DAD>
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
XHC20: flags=0<> mtu 0
en0: flags=8822<BROADCAST,SMART,SIMPLEX,MULTICAST> mtu 1500
options=10b<RXCSUM,TXCSUM,VLAN_HWTAGGING,AV>
ether ac:87:a3:0f:e5:7f
media: autoselect (none)
status: inactive
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 88:63:df:b0:95:6d
inet 192.168.0.138 netmask 0xffffff00 broadcast 192.168.0.255
media: autoselect
status: active
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
ether 0a:63:df:b0:95:6d
media: autoselect
status: inactive
awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484
ether ca:a0:83:e4:bb:8b
inet6 fe80::c8a0:83ff:fee4:bb8b%awdl0 prefixlen 64 scopeid 0x8
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=60<TSO4,TSO6>
ether 0a:00:00:39:1d:90
media: autoselect <full-duplex>
status: inactive
en3: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=60<TSO4,TSO6>
ether 0a:00:00:39:1d:91
media: autoselect <full-duplex>
status: inactive
bridge0: flags=8822<BROADCAST,SMART,SIMPLEX,MULTICAST> mtu 1500
options=63<RXCSUM,TXCSUM,TSO4,TSO6>
ether 0a:00:00:39:1d:90
Configuration:
id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0
maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200
root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0
ipfilter disabled flags 0x2
member: en2 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 9 priority 0 path cost 0
member: en3 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 10 priority 0 path cost 0
media: <unknown type>
status: inactive
utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 2000
inet6 fe80::3c4e:895:efbe:57a0%utun0 prefixlen 64 scopeid 0xc
nd6 options=201<PERFORMNUD,DAD>
Patricias-iMac:~ patriciawarwick$ netstat -nr
Routing tables

Internet:
Destination Gateway Flags Refs Use Netif Expire
default 192.168.0.1 UGSc 121 4 en1
127 127.0.0.1 UCS 0 0 lo0
127.0.0.1 127.0.0.1 UH 15 9828 lo0
169.254 link#6 UCS 0 0 en1
192.168.0 link#6 UCS 2 0 en1
192.168.0.1/32 link#6 UCS 1 0 en1
192.168.0.1 74:d0:2b:42:7a:70 UHLWIir 55 4151 en1 1172
192.168.0.138/32 link#6 UCS 0 0 en1
192.168.0.182 78:f8:82:cd:c5:77 UHLWI 0 119 en1 1090
192.168.0.255 ff:ff:ff:ff:ff:ff UHLWbI 0 3 en1
224.0.0/4 link#6 UmCS 2 0 en1
224.0.0.251 1:0:5e:0:0:fb UHmLWI 0 0 en1
239.255.255.250 1:0:5e:7f:ff:fa UHmLWI 0 2114 en1
255.255.255.255/32 link#6 UCS 0 0 en1

Internet6:
Destination Gateway Flags Netif Expire
default fe80::%utun0 UGcI utun0
::1 ::1 UHL lo0
fe80::%lo0/64 fe80::1%lo0 UcI lo0
fe80::1%lo0 link#1 UHLI lo0
fe80::%awdl0/64 link#8 UCI awdl0
fe80::c8a0:83ff:fee4:bb8b%awdl0 ca:a0:83:e4:bb:8b UHLI lo0
fe80::%utun0/64 fe80::3c4e:895:efbe:57a0%utun0 UcI utun0
fe80::3c4e:895:efbe:57a0%utun0 link#12 UHLI lo0
ff01::%lo0/32 ::1 UmCI lo0
ff01::%awdl0/32 link#8 UmCI awdl0
ff01::%utun0/32 fe80::3c4e:895:efbe:57a0%utun0 UmCI utun0
ff02::%lo0/32 ::1 UmCI lo0
ff02::%awdl0/32 link#8 UmCI awdl0
ff02::%utun0/32 fe80::3c4e:895:efbe:57a0%utun0 UmCI utun0
Patricias-iMac:~ patriciawarwick$ ping -c 4 api.ring.com
PING api.ring.com.cdn.cloudflare.net (104.17.128.1): 56 data bytes
64 bytes from 104.17.128.1: icmp_seq=0 ttl=60 time=7.706 ms
64 bytes from 104.17.128.1: icmp_seq=1 ttl=60 time=8.166 ms
64 bytes from 104.17.128.1: icmp_seq=2 ttl=60 time=6.686 ms
64 bytes from 104.17.128.1: icmp_seq=3 ttl=60 time=6.148 ms

--- api.ring.com.cdn.cloudflare.net ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 6.148/7.176/8.166/0.800 ms
Patricias-iMac:~ patriciawarwick$ traceroute api.ring.com

The issues are not related to network and I don't believe are related to the age of the devices.

Favor if you want to help debug:

1. Make sure you are on latest version 0.1.20 - I added more logging in this version
2. Enable telemetry through plugin configuration
3. Restart plugin
4. Let me know your mac's name (from running' hostname' from terminal)

From there I think i should be able to get the error specifics from the error catcher to debug further.

mike

I'm not sure if your previous reply re telemetry etc. is the meant for me because I have telemetry enabled, I installed what I think is the most recent version of the plugin (0.1.18) and I have restarted it several times (actually reinstalled it). My hostname is patriciawarwick$

Can you update to 0.1.20? I added more logging to this version

Where can I find it? 0.1.18 is in the download page.

I found it ... I did not realize it was just released https://github.com/mpoulson/Indigo-Ring/releases

Still nothing found ... here is the event log:

Jan 6, 2018 at 7:26:46 PM
Ring Doorbell Debug Vaidating Plugin Configuration
Ring Doorbell Debug Validation Succesful
Ring Doorbell [Sat Jan 6 19:26:46 2018] Replacting Username/Password.
Ring Doorbell [Sat Jan 6 19:26:46 2018] Processed plugin preferences.
Ring Doorbell Debug Telemetry enabled
Ring Doorbell Debug Starting Telemetry
Ring Doorbell Debug Forcing re-Login!
Ring Doorbell Debug _last_auth_refresh age is 1515284805.65. Requesting new one.
Ring Doorbell Debug Logging In
Ring Doorbell Debug Building Available Device List
Ring Doorbell Number of devices found: 0

Jan 6, 2018 at 7:27:14 PM
Ring Doorbell Debug deviceList called
Ring Doorbell No devices were discovered on the network - select "Rescan for Doorbells" from the plugin's menu to rescan
Ring Doorbell Debug DeviceList deviceArray:
[]

Jan 6, 2018 at 7:27:56 PM
Ring Doorbell Debug Building Available Device List
Ring Doorbell Number of devices found: 0

What network is it scanning? can I try to scan a different network to verify it can be accessed?

I have pushed an update 0.1.21 that I think may resolve the issue.

Please try things out and let me know if it works.

That update returns the front doorbell.
Now I need to test it.
Thanks