Is anybody else getting a ring error message?

Posted on
Tue May 16, 2023 5:40 pm
EagleDTW offline
Posts: 69
Joined: Apr 30, 2020

Is anybody else getting a ring error message?

Is anybody else getting a ring error message? The credentials are confirmed to be correct, but I'm not getting the 2FA popup asking for credentials, could this be freezing me out of the account or has something changed within the past 2 days that has started to bring up this error message?

Ring Error plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)
Ring Error Maximum retries reached - please go to the Ring plugin's 'Configure...' menu to update credentials
Ring Error plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)
Ring Error Connection error - pausing for 30 seconds before retrying (error: 'NoneType' object has no attribute 'get')

Thank you,
Daniel

Posted on
Tue May 16, 2023 6:44 pm
ryanbuckner offline
Posts: 1074
Joined: Oct 08, 2011
Location: Northern Virginia

Re: Is anybody else getting a ring error message?

I'm getting the same errors.

Posted on
Tue May 16, 2023 6:50 pm
EagleDTW offline
Posts: 69
Joined: Apr 30, 2020

Re: Is anybody else getting a ring error message?

Well that's a relief - then this most likely is a backend change on ring's side!

Posted on
Wed May 17, 2023 9:29 am
hensed offline
Posts: 58
Joined: Feb 01, 2012
Location: Oakland, CA

Re: Is anybody else getting a ring error message?

Yup, getting this too. Disabling plugin for now. But I do hope it's working again. Some of my most important triggers are based on this plugin :(

Posted on
Wed May 24, 2023 11:17 am
ryanbuckner offline
Posts: 1074
Joined: Oct 08, 2011
Location: Northern Virginia

Re: Is anybody else getting a ring error message?

Started working again:

Code: Select all
   Ring                            Attempting to connect to Ring.com API and login as xxxxxxxxxxx@gmail.com
   Ring                            Connection to Ring.com API successful

Posted on
Wed Jun 14, 2023 8:47 am
ryanbuckner offline
Posts: 1074
Joined: Oct 08, 2011
Location: Northern Virginia

Re: Is anybody else getting a ring error message?

Now I get this error a few times a day:

Code: Select all
Jun 14, 2023 at 10:29:51 AM
   Ring Error                      Connection error - pausing for 30 seconds before retrying (error: 404 Client Error: Not Found for url: https://api.ring.com/clients_api/doorbots/252900495/health?api_version=9)

Jun 14, 2023 at 10:30:22 AM
   Ring Error                      plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)

Posted on
Tue Mar 26, 2024 1:07 pm
hensed offline
Posts: 58
Joined: Feb 01, 2012
Location: Oakland, CA

Re: Is anybody else getting a ring error message?

Now getting this..... Hope it fixes itself again

Code: Select all
 Ring Error                      plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)
   Ring Error                      Maximum retries reached - please go to the Ring plugin's 'Configure...' menu to update credentials
   Ring Error                      plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)
   Ring Error                      Connection error - pausing for 30 seconds before retrying (error: time data '2024-03-26T15:40:50.975Z' does not match format '%Y-%m-%dT%H:%M:%S.000Z')
   

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