Indigo Domotics

Posted: **Thu Jan 23, 2020 5:57 pm**

SMUSEBY wrote:
Current isp setting is for gmx.

There's nothing in that log about it attempting to connect to any ISP. It's starting the devices, but not doing anything else.

You only have an SMTP device, which is used for sending email. Create an action group that sends an email. Show the log when you run that group.

Posted: **Thu Jan 23, 2020 6:14 pm**

Action Group email test
Better Email Debug sendEmailAction queueing message 'test of gmx isp'
Better Email Debug better email: SMTP poll, 1 items in queue
Better Email better email: Sending email 'test of gmx isp' to 'bob@smuseby.net'
Better Email Error better email: SMTP server connection error: (535, 'Authentication credentials invalid')
Better Email Debug connErrorTriggerCheck: Checking Triggers for Device better email (1956283187)

Note: I have used the credentials to send and receive gmx emails independent of indigo. Same for dreamhost and charter/spectrum.

Posted: **Thu Jan 23, 2020 6:33 pm**

I sent the ip addresses to dreamhost for both of my sites, and received the following reply this morning:

I apologize for the delay and for the inconvenience, however I hope this
email finds you well. I had an admin look into this for you and they as
well as I were not able to see any blocking from the Traceroute and or
the IP addresses you supplied. You may want to contact the software
developer to see if they can assist you with this.

For gmail, gmx, dreamhost and charter/spectrum, I am using the respective email address and password. They only work for gmail.
There clearly is something wrong with the credentials I am providing but what that might be, I have no idea.

Posted: **Thu Jan 23, 2020 6:57 pm**

SMUSEBY wrote:
For gmail, gmx, dreamhost and charter/spectrum, I am using the respective email address and password. They only work for gmail.
There clearly is something wrong with the credentials I am providing but what that might be, I have no idea.

Post screenshots of the device configuration dialogs. Actually, if these are accounts you only use for Indigo, maybe you can PM me the login information and I can try to replicate the problem.

Posted: **Thu Jan 23, 2020 6:59 pm**

PM = private message?
Great. How do I do that?

Posted: **Thu Jan 23, 2020 7:01 pm**

SMUSEBY wrote:
PM = private message?
Great. How do I do that?

Click on the green right arrow (sort of) button under my screen name over there --->

Posted: **Sat May 02, 2020 4:50 pm**

FWIW, I too had the same problem. After working for several days, I got an "error" message. I had a trigger that was to send email to me, and it didn't work, and got this error message in the log

Code: Select all: 2020-05-02 15:41:11.205 Better Email Error From Home: SMTP server connection error: (503, 'Valid RCPT command must precede DATA')

Now, a few hours later, my device is still showing ERROR, but I created an action group to send an email, and it went right thru, and the device changed to the green dot and Success.

Not complaining... its a great plugin and I love the ability to insert data into message..

Posted: **Sat May 02, 2020 6:06 pm**

Just restart the plugin to clear that error.

Posted: **Sat May 02, 2020 6:07 pm**

Aaaand I spoke too soon.

When the trigger fired, part of the Actions is to send an email. No email sent, but this in the Event Log

Code: Select all: Better Email Error From Home: SMTP server connection error: (503, 'Valid RCPT command must precede DATA')

Using the same Action group for my earlier test now gives the same error message. Error seem to be just a bit random...

Posted: **Sat May 02, 2020 6:10 pm**

jltnol wrote:
Aaaand I spoke too soon.

When the trigger fired, part of the Actions is to send an email. No email sent, but this in the Event Log

Code: Select all
Better Email Error From Home: SMTP server connection error: (503, 'Valid RCPT command must precede DATA')

Using the same Action group for my earlier test now gives the same error message. Error seem to be just a bit random...

Sounds to me like the destination email address you're using is bad. So it's rejecting the RCPT command, which should just fail the entire message. If you enable debug logging, is there anything more on the error? It might be buried in the SMTP library, so it's not making it's way to the plugin.

Indigo Domotics

Better Email suddenly stopped - failure state

Re: Better Email suddenly stopped - failure state

Re: Better Email suddenly stopped - failure state

Re: Better Email suddenly stopped - failure state

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Re: Better Email suddenly stopped - failure state

Re: Better Email suddenly stopped - failure state

Re: Better Email suddenly stopped - failure state

Re: Better Email suddenly stopped - failure state

Re: Better Email suddenly stopped - failure state

Re: Better Email suddenly stopped - failure state