Home Remote no longer in iOS App Store?

Posted on
Sun Mar 20, 2016 7:43 am
zini offline
Posts: 58
Joined: May 19, 2013

Home Remote no longer in iOS App Store?

I have Home Remote installed (a few weeks ago) and working perfectly on one of my iPhones, and I simply cannot get it to appear in the App Store on another iPhone.

After browsing the forum here it seems this may have happened before. Is the app currently not available?

Mark

Posted on
Sun Mar 20, 2016 7:48 am
zini offline
Posts: 58
Joined: May 19, 2013

Re: Home Remote no longer in iOS App Store?

Okay, I was able to locate it by going through the "family purchased > not installed on this iPhone" on the new iPhone and was able to see it and download it that way, since I had already purchased it on my other iPhone under our iOS family account.

Still can't find it in the general App Store though. Am I missing something?

Thanks.

Mark

Posted on
Sun Mar 20, 2016 7:50 am
howartp offline
Posts: 3635
Joined: Jan 09, 2014
Location: West Yorkshire, UK

Re: Home Remote no longer in iOS App Store?

I couldn't see it yesterday either - also had to use 'purchased but not on this phone'.


Sent from my iPhone using Tapatalk

Posted on
Sun Mar 20, 2016 7:54 am
zini offline
Posts: 58
Joined: May 19, 2013

Re: Home Remote no longer in iOS App Store?

I was able to download and install the app on the second iPhone, but as soon as it opens it just crashes. Even if I reboot the iPhone multiple times, and I've also tried deleting and reinstalling the app multiple times.

Latest version of iOS 9.2.1 running on the iPhone. Interesting...

Mark

Posted on
Sun Mar 20, 2016 8:12 am
howartp offline
Posts: 3635
Joined: Jan 09, 2014
Location: West Yorkshire, UK

Re: Home Remote no longer in iOS App Store?

Is it iPhone 6?

There's someone on other thread with same problem - which might be why it's been removed from store temporarilg


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Posted on
Sun Mar 20, 2016 8:14 am
zini offline
Posts: 58
Joined: May 19, 2013

Re: Home Remote no longer in iOS App Store?

Yes. Although it's running fine on my iPhone 6S Plus, but the new phone I can't get it to open without crashing on is my wife's iPhone 6.


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Mark

Posted on
Sun Mar 20, 2016 11:34 am
Gary_BBGames offline
Posts: 146
Joined: Sep 14, 2015

Re: Home Remote no longer in iOS App Store?

Hey guys, just updating here too. I pushed out a bad update by mistake, which can't be undone. I pulled from sale almost immediately so as to stop the update from showing for other people.

A new version has gone to review with Apple and should be in the store in the next couple of days.

Posted on
Sun Mar 20, 2016 3:54 pm
zini offline
Posts: 58
Joined: May 19, 2013

Re: Home Remote no longer in iOS App Store?

Gary,

Sounds good! That makes sense then. Thanks for the update and keep up the good work.


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Mark

Posted on
Tue Mar 22, 2016 4:52 pm
Gary_BBGames offline
Posts: 146
Joined: Sep 14, 2015

Re: Home Remote no longer in iOS App Store?

The app is back on the store! Sorry about the trouble and confusion.

Posted on
Wed Mar 23, 2016 7:07 am
zini offline
Posts: 58
Joined: May 19, 2013

Re: Home Remote no longer in iOS App Store?

Thanks for the update.

I was able to search for the app and download it and install it on my wife's iPhone 6. However, when I went to set a geofence trigger the app immediately crashed. The app will not launch now (crashes immediately upon opening it), even after rebooting the phone multiple times and also deleting and reinstalling the app multiple times.

Is there a known issue here?

Thanks again for the help!

Mark

Posted on
Wed Mar 23, 2016 7:08 am
Gary_BBGames offline
Posts: 146
Joined: Sep 14, 2015

Re: Home Remote no longer in iOS App Store?

Can you please go to settings app > Home remote and see what version number it reports?

Posted on
Wed Mar 23, 2016 7:20 am
zini offline
Posts: 58
Joined: May 19, 2013

Re: Home Remote no longer in iOS App Store?

Sure thing. Version 3.1

Mark

Posted on
Wed Mar 23, 2016 7:21 am
Gary_BBGames offline
Posts: 146
Joined: Sep 14, 2015

Re: Home Remote no longer in iOS App Store?

It looks like the app store has served you the old version, that was before the update. The App Store version is 3.1.1... When did you download it?

Posted on
Wed Mar 23, 2016 7:21 am
zini offline
Posts: 58
Joined: May 19, 2013

Re: Home Remote no longer in iOS App Store?

Just realized mine is 3.1.1 on my iPhone. Let me update - oops!

Mark

Posted on
Wed Mar 23, 2016 7:23 am
zini offline
Posts: 58
Joined: May 19, 2013

Re: Home Remote no longer in iOS App Store?

Just 10 minutes ago. That's weird. I opened up the app store on her phone and it was showing an available update - obviously for Home Remote - to 3.1.1. But when I searched for it to install it 10 minutes ago and download it from the app store it was 3.1. App Store issue?

Anyway, it looks like its working now! Thanks for the help.

Mark

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