Home remote app crash and not in AppStore any more

Posted on
Sat Feb 27, 2016 10:16 am
DrLove offline
Posts: 200
Joined: Dec 12, 2014
Location: Sweden

Home remote app crash and not in AppStore any more

Hi

Today I realized that my home remote app is kind of messed up.
The app crash on open and I can't find it in AppStore (Sweden).
What's up with that?

Best regards/L

Love Kull (yes it's my name)
Blog (in Swedish)
Sweden

Posted on
Sat Feb 27, 2016 10:20 am
dnomode offline
Posts: 354
Joined: Apr 12, 2008
Location: North Georgia

Re: Home remote app crash and not in AppStore any more

Hmmm, its not in the US store either. :-(


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Posted on
Sat Feb 27, 2016 10:24 am
DrLove offline
Posts: 200
Joined: Dec 12, 2014
Location: Sweden

Re: Home remote app crash and not in AppStore any more

Ok, but the app still works for you?

Love Kull (yes it's my name)
Blog (in Swedish)
Sweden

Posted on
Sat Feb 27, 2016 10:28 am
dnomode offline
Posts: 354
Joined: Apr 12, 2008
Location: North Georgia

Re: Home remote app crash and not in AppStore any more

Yes, it seems to be working fine.


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Posted on
Sat Feb 27, 2016 10:32 am
Sharek326 offline
User avatar
Posts: 331
Joined: Jul 20, 2014
Location: Lansford, PA

Re: Home remote app crash and not in AppStore any more

I see it in US Store

Posted on
Sat Feb 27, 2016 11:27 am
DrLove offline
Posts: 200
Joined: Dec 12, 2014
Location: Sweden

Re: Home remote app crash and not in AppStore any more

Now the app works for me, strange...
Still not available in appstore in Sweden.

//L

Love Kull (yes it's my name)
Blog (in Swedish)
Sweden

Posted on
Sat Feb 27, 2016 11:32 am
dnomode offline
Posts: 354
Joined: Apr 12, 2008
Location: North Georgia

Re: Home remote app crash and not in AppStore any more

Sharek326 wrote:
I see it in US Store
wow thats weird. I wonder why I can't see it.


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Posted on
Sat Feb 27, 2016 2:29 pm
rycardo offline
Posts: 53
Joined: Jul 10, 2015

Re: Home remote app crash and not in AppStore any more

Hey,

I was having issues with Home Remote immediately crashing instead of opening, force quitting the app didn't fix it, so I deleted the app, then reinstalled from the App Store (I am seeing it in the CA and US App Stores). The devices, actions, and two geo-fences re-appeared after re-installing. The app no longer crashes, however, when I open Notification Centre's Today view, in the Home Remote section I see "Unable To Load". Interestingly, when I tap the area for Home Remote, the buttons show for a brief moment, then disappear, replaced with the "Unable To Load" label.

Thanks for any help you can provide,

Rycardo

NB I validated my JSON data, it passes.

Posted on
Sat Feb 27, 2016 4:16 pm
Gary_BBGames offline
Posts: 164
Joined: Sep 14, 2015

Re: Home remote app crash and not in AppStore any more

Hey guys, sorry for not chiming in sooner, it's been a mental day.

Rycardo, restarted device? Tried adding a new action to force update?

TL;DR

The app now works fine

Details:

Our sunset/sunrise time provider started giving out bad data in a format we've not seen before and was crashing the app. For those that have never allowed their location to be used, then the app would have remained fine, but if you location was shared the app and Today Screen widget was unusable. Whilst the app was not working, I removed it from sale.

The provider have now fixed their feed, the app works, and it is back on sale.

An update will most likely be released tomorrow to avoid this happening again.

Once again, sorry for any inconvenience.

Gary

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