FINGSCAN plug-in hanging?

Posted on
Mon Feb 26, 2018 10:18 pm
AlaskaDave offline
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FINGSCAN plug-in hanging?

I've noticed lately that when viewing the Mac OS application it indicates "Stopping plug-in" in the status area with fingscan apparently the culprit.

When it becomes running, again usually when I access the server using the iOS application it then suddenly updates the Event Log with what has occurred since stopping.

Is this a behavior that others are seeing?

Posted on
Tue Feb 27, 2018 12:09 am
kw123 offline
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Re: FINGSCAN plug-in hanging?

could you post versions (fingscan, osx, indigo ..) and the exact log entries?

Karl

Posted on
Tue Feb 27, 2018 12:23 am
AlaskaDave offline
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Re: FINGSCAN plug-in hanging?

Thank you. Below is what you requested:

fingscan plugin: 7.24.21
osx: 10.9.5
Indigo Version: 7.1.1

Log at time of stall:
Feb 26, 2018, 12:19:00 AM
fingscan --> while loop beaking stooping ... quitNow was: reboot after midnight
Reloading plugin "fingscan 7.24.21"
Stopping plugin "fingscan 7.24.21" (pid 2716)
fingscan stopConcurrentThread called 2
fingscan stopConcurrentThread called 3
fingscan shutdown called

Posted on
Tue Feb 27, 2018 12:42 am
kw123 offline
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Re: FINGSCAN plug-in hanging?

That is a normal message. Auto restart at Midnight.
What happens then?


Sent from my iPhone using Tapatalk

Posted on
Tue Feb 27, 2018 11:38 am
AlaskaDave offline
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Re: FINGSCAN plug-in hanging?

The MacOS desktop application for Indigo becomes unresponsive. The status indicates "stopping plug-in" and the event log shows this shutdown process as being the last item. I can "click around" in the Indigo interface and it takes several seconds to minutes for it to unfreeze. Sometimes hitting the server with the iOS application seems to get it un-constipated. :?

Posted on
Tue Feb 27, 2018 6:00 pm
kw123 offline
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Re: FINGSCAN plug-in hanging?

No clue how to diagnose this or fix. Have to think about.

Essentially the plugin stops and waits for indigo to restart it.



Sent from my iPhone using Tapatalk

Posted on
Tue Feb 27, 2018 6:02 pm
AlaskaDave offline
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Re: FINGSCAN plug-in hanging?

It's been awhile since behavior and was fine this morning. I had a network extender that seemed to be causing issues elsewhere so have removed, perhaps that was the culprit. Will post here after a few days or if it happens again. Thanks.

Posted on
Tue Feb 27, 2018 6:36 pm
kw123 offline
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Re: FINGSCAN plug-in hanging?

https://www.dropbox.com/s/i1bmjg53yo7ofrm/fingscan-v-7.22.22.zip?dl=1
Could you try this one. It has:
1. version check enabled ( once day at~ 14:40, not important for this)
2. "soft restart" menu item. This does the same as the midnight restart. Could you click on the menu / last item. it should then do the same as at midnight. just for testing. so we can try to trigger the issue manually.

Karl

Posted on
Wed Feb 28, 2018 1:49 pm
AlaskaDave offline
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Re: FINGSCAN plug-in hanging?

Karl, would downgrading cause any issues elsewhere? Would you suggest installing and performing those steps to see if I can repeat the issue then reinstall 7.24.21?

Posted on
Wed Feb 28, 2018 5:19 pm
kw123 offline
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Re: FINGSCAN plug-in hanging?

that should read: 7.24.22

just the name is wrong

will fix download

use the latest , v # fixed
https://www.indigodomo.com/pluginstore/72/

Posted on
Sun Mar 11, 2018 5:05 pm
jheddings offline
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Re: FINGSCAN plug-in hanging?

I ran into a similar issue on a fresh instal of fingscan today... The application hung until fingscan error out. Just posting in case it helps troubleshoot issues.

This is on a development laptop (not my primary Indigo server).
OS: 10.13.3
Indigo: 7.1.1

Here is what was posted in the event log:

Code: Select all
   Starting plugin "fingscan 7.24.23" (pid 8294)
   Started plugin "fingscan 7.24.23"
   Error (client)                  timeout waiting for plugin response from com.karlwachs.fingscan for request UiGetValues1
   Error (client)                  timeout waiting for plugin response from com.karlwachs.fingscan for request CallPluginFunc
   Error (client)                  runConfigDialog() caught exception: NSInvalidArgumentException -- *** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]
   fingscan                        FINGSCAN--V 7.24.21   initializing     will take ~ 2 minutes...; sending logs to /Users/USERNAME/indigo/fing/fingPlugin.log

Posted on
Sun Mar 11, 2018 7:20 pm
kw123 offline
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Re: FINGSCAN plug-in hanging?

what is the name of the plugin in the indigo path
if it has something like -2 in there thats the problem..

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