Plex Media Manager Error

Posted on
Wed Nov 04, 2020 9:02 am
Sharek326 offline
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Posts: 377
Joined: Jul 20, 2014
Location: Lansford, PA

Plex Media Manager Error

This past week I stripped out everything in my system and started clean. I get bored so .....

On a clean install of Sierra and just Indigo the first plugin I wanted to setup was Plex. Setting up the Server

IP 192.168.XXX.XXX
Non Secure or Secure : http or https tried both
Use Authentication User and Pass on Plex.tv and I even set a new one and tried that

But I am getting this error



Nov 4, 2020 at 10:01:25 AM
Reloading plugin "Plex Media Server Manager 2.3.5"
Stopping plugin "Plex Media Server Manager 2.3.5" (pid 67312)
Plex Media Server Manager Debug Entering deviceStopComm for Plex Server; ID=1998516740
Plex Media Server Manager Debug Initiating shutdown of communications with Plex Server
Plex Media Server Manager Debug Shutdown of communications with Plex Server complete
Plex Media Server Manager Debug Exiting deviceStopComm for Plex Server
Stopped plugin "Plex Media Server Manager 2.3.5"
Starting plugin "Plex Media Server Manager 2.3.5" (pid 25104)
Plex Media Server Manager Debug Beginning processing of RPFrameworkConfig.xml file
Plex Media Server Manager Debug Successfully completed processing of RPFrameworkConfig.xml file
Started plugin "Plex Media Server Manager 2.3.5"
Plex Media Server Manager Debug Entering deviceStartComm for Plex Server; ID=1998516740
Plex Media Server Manager Debug Concurrent Processing Thread started for device 1998516740
Plex Media Server Manager Debug Exiting deviceStartComm for Plex Server
Plex Media Server Manager Debug Executing full status update request...
Plex Media Server Manager Error Exception in background processing
Traceback (most recent call last):
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/Plugins/Plex Media Server Manager.indigoPlugin/Contents/Server Plugin/RPFramework/RPFrameworkRESTfulDevice.py", line 375, in concurrentCommandProcessingThread
self.handleUnmanagedCommandInQueue(deviceHTTPAddress, command)
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/Plugins/Plex Media Server Manager.indigoPlugin/Contents/Server Plugin/plexMediaServerDevices.py", line 352, in handleUnmanagedCommandInQueue
self.retrieveSecurityToken()
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/Plugins/Plex Media Server Manager.indigoPlugin/Contents/Server Plugin/plexMediaServerDevices.py", line 438, in retrieveSecurityToken
responseObj = requests.post(u'https://plex.tv/users/sign_in.xml', headers=plexHeaders, auth=(self.indigoDevice.pluginProps.get(u'plexUsername', u''), self.indigoDevice.pluginProps.get(u'plexPassword', u'')))
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/IndigoPluginHost.app/Contents/Resources/PlugIns/requests/api.py", line 111, in post
return request('post', url, data=data, json=json, **kwargs)
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/IndigoPluginHost.app/Contents/Resources/PlugIns/requests/api.py", line 57, in request
return session.request(method=method, url=url, **kwargs)
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/IndigoPluginHost.app/Contents/Resources/PlugIns/requests/sessions.py", line 477, in request
resp = self.send(prep, **send_kwargs)
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/IndigoPluginHost.app/Contents/Resources/PlugIns/requests/sessions.py", line 587, in send
r = adapter.send(request, **kwargs)
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/IndigoPluginHost.app/Contents/Resources/PlugIns/requests/adapters.py", line 467, in send
raise ConnectionError(err, request=request)
ConnectionError: ('Connection aborted.', error(54, 'Connection reset by peer'))
Plex Media Server Manager Debug Command thread ending processing

Never had a problem before has anyone seen this and can lend a hand?

Posted on
Wed Nov 04, 2020 12:11 pm
FlyingDiver offline
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Posts: 6196
Joined: Jun 07, 2014
Location: Southwest Florida, USA

Re: Plex Media Manager Error

It's not clear from those logs, but you might be running into the SSL error caused by websites requiring more up to date security protocols. The only way to fix that is to upgrade to High Sierra or later.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Nov 04, 2020 3:03 pm
RogueProeliator offline
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Posts: 2474
Joined: Nov 13, 2012
Location: Baton Rouge, LA

Re: Plex Media Manager Error

I would tend to agree with Joe -- that error is coming from the underlying connection -- the Plex authentication server is basically rejecting the connection. If I can get a chance tonight I'll see if I see anything additional that might be going on that would cause it. I have a test system that is on El Capitan, so close to yours.

Posted on
Wed Nov 04, 2020 3:26 pm
Sharek326 offline
User avatar
Posts: 377
Joined: Jul 20, 2014
Location: Lansford, PA

Re: Plex Media Manager Error

I can do a boost to High Sierra and should be fine I was just hoping to keep it where it was since this OS never gave me any issue ill push the update and see what happens

Posted on
Wed Nov 04, 2020 5:24 pm
Sharek326 offline
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Posts: 377
Joined: Jul 20, 2014
Location: Lansford, PA

Re: Plex Media Manager Error

That did the trick .....all good now

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