Some Clients will not show in "Clients Found"

Posted on
Wed Jul 13, 2016 7:36 am
northerngooner offline
Posts: 1
Joined: Jun 22, 2016

Some Clients will not show in "Clients Found"

Hi,

Apologies if this is something obvious I've missed. Plex Media Server Manager (v1.1.2) seems to be setup and functioning fine but I cannot add all of my clients.

Everything is running on the same internal network.

Indigo is running on a Separate Mac (OS X 10.11.5).

Plex Media Sever is running on a Windows 7 machine
Plex Home Theatre on the same Win 7 machine (I cannot add a client device for this)

Plex Home Theatre on a separate Mac (OS X 10.11.5) (I cannot add a client device for this)

Plex IOS Client on an iPad (Works perfectly)

Plex IOS Client on an iPhone (Works perfectly)

I've turned on debugging to medium and got this:

13 Jul 2016, 13:21:45
Plex Media Server Manager Debug Executing full status update request...
Plex Media Server Manager Debug Processing GET operation: https|*|/|*|basic|*|xxxx|*|xxxx
Plex Media Server Manager Debug Found response match: plexMediaResponse
Plex Media Server Manager Debug Effect execution: Calling function handlePlexMediaContainerResult
Plex Media Server Manager Debug MediaContainer Information: {'myPlexSubscription': '0', 'eventStream': '1', 'allowChannelAccess': '1', 'transcoderLyrics': '1', 'hubSearch': '1', 'sync': '1', 'multiuser': '1', 'updatedAt': '1468252330', 'transcoderVideoBitrates': '64,96,208,320,720,1500,2000,3000,4000,8000,10000,12000,20000', 'size': '18', 'certificate': '1', 'backgroundProcessing': '1', 'platform': 'Windows', 'version': '1.0.0.2261-a17e99e', 'myPlexSigninState': 'ok', 'friendlyName': 'Hermann Media Server', 'transcoderPhoto': '1', 'allowSync': '0', 'readOnlyLibraries': '0', 'transcoderVideoResolutions': '128,128,160,240,320,480,768,720,720,1080,1080,1080,1080', 'myPlex': '1', 'transcoderVideo': '1', 'myPlexMappingState': 'mapped', 'transcoderActiveVideoSessions': '2', 'companionProxy': '1', 'pluginHost': '1', 'platformVersion': '6.1 (Build 7601)', 'allowSharing': '1', 'requestParametersInCookie': '1', 'transcoderAudio': '1', 'transcoderSubtitles': '1', 'transcoderVideoQualities': '0,1,2,3,4,5,6,7,8,9,10,11,12', 'updater': '1', 'machineIdentifier': 'cc9e0cfa83efc9772e99d1fcc610486b0b0b5de2', 'allowCameraUpload': '0', 'myPlexUsername': 'xxxx'}
Plex Media Server Manager Debug Processing GET operation: https|*|/status/sessions|*|basic|*|xxxx|*|xxxx
Plex Media Server Manager Debug Found response match: plexMediaResponse
Plex Media Server Manager Debug Effect execution: Calling function handlePlexMediaContainerResult
Plex Media Server Manager Debug MediaContainer Information: {'size': '2'}
Plex Media Server Manager Debug Found 2 active video sessions
Plex Media Server Manager Debug MediaContainer Media Information: {'videoFrameRate': 'PAL', 'videoCodec': 'mpeg4', 'container': 'avi', 'bitrate': '1221', 'duration': '1577600', 'height': '432', 'width': '576', 'audioChannels': '2', 'videoProfile': 'advanced simple', 'aspectRatio': '1.33', 'videoResolution': 'sd', 'id': '417', 'audioCodec': 'mp3'}
Plex Media Server Manager Debug MediaContainer Player Information: {'profile': 'iOS', 'product': 'Plex for iOS', 'vendor': '', 'title': 'Feuz', 'platform': 'iOS', 'state': 'playing', 'version': '4.2', 'address': '192.168.24.143', 'device': 'iPad', 'model': '3,4', 'machineIdentifier': '239240F7-9CB5-46EA-8697-57F9286CE986', 'platformVersion': '9.3.2'}
Plex Media Server Manager Debug Identified as Slot 1
Plex Media Server Manager Debug Found 0 clients to update
Plex Media Server Manager Debug Found unknown client: 239240F7-9CB5-46EA-8697-57F9286CE986
Plex Media Server Manager Debug MediaContainer Media Information: {'videoFrameRate': 'PAL', 'videoCodec': 'mpeg4', 'container': 'avi', 'bitrate': '1555', 'duration': '1888040', 'height': '416', 'width': '544', 'audioChannels': '2', 'videoProfile': 'simple', 'aspectRatio': '1.33', 'videoResolution': 'sd', 'id': '431', 'audioCodec': 'mp3'}
Plex Media Server Manager Debug MediaContainer Player Information: {'profile': 'iOS', 'product': 'Plex for iOS', 'vendor': '', 'title': 'Reichelt', 'platform': 'iOS', 'state': 'playing', 'version': '4.2', 'address': '192.168.24.138', 'device': 'iPhone', 'model': '6,2', 'machineIdentifier': '6B4DD470-7215-403C-AD3C-15D9D616F871', 'platformVersion': '9.3.2'}
Plex Media Server Manager Debug Identified as Slot 2
Plex Media Server Manager Debug Found 0 clients to update
Plex Media Server Manager Debug Found unknown client: 6B4DD470-7215-403C-AD3C-15D9D616F871
Plex Media Server Manager Debug Updating current client list to: [('239240F7-9CB5-46EA-8697-57F9286CE986', 'Feuz'), ('6B4DD470-7215-403C-AD3C-15D9D616F871', 'Reichelt')]

There doesn't seem to be any error but at the time of this log there were in fact 3 clients connected. There is just no mention of the Mac client (Playing or paused).

From the Mac and Windows clients, I've tried addressing the Plex server by IP addy, FQDN and in the case of the Windows client on the same machine as the server the Loopback addy. Nothing has made any difference.

All the Plex Clients and Server are up to date.

I can't think of anything else to get the Mac and Windows clients to show so that I can add them as devices and would really appreciate some help.

Thanks in advance!

Paul

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