No Ack

Posted on
Wed Jun 12, 2019 9:21 am
dkillmer offline
Posts: 23
Joined: Feb 23, 2015

No Ack

Hi, there.

I am having an interesting problem with the LIFX Controller plugin that may have started after a recent access point firmware update. I have three bulbs that work for a while, then display "No Ack" in Indigo. The only way I can get them back is to restart the access point for those bulbs. The interesting part is that before restarting the access point I can continue to control these bulbs with the LIFX App so I know the bulbs are online and accessible. Any thoughts?

Thanks,
Dennis

Posted on
Wed Jun 12, 2019 11:50 am
autolog offline
Posts: 3077
Joined: Sep 10, 2013
Location: West Sussex, UK [GMT aka UTC]

Re: No Ack

Thanks for the report. :)

Yes, I have noticed this happening as well (on occasion). It is something I need to look into but it hadn't got to the top of my list.

I'll take a look but it may be a while before I can progress it as other things are getting in the way at the moment.

Posted on
Wed Jun 12, 2019 12:02 pm
autolog offline
Posts: 3077
Joined: Sep 10, 2013
Location: West Sussex, UK [GMT aka UTC]

Re: No Ack

Just as a quick follow-up, what do you have your polling interval set to in the plugin configuration?

I have mine set to Every 30 seconds - this can sometimes help with recovering form a no ack situation. :)

Posted on
Tue Jul 02, 2019 8:52 pm
dkillmer offline
Posts: 23
Joined: Feb 23, 2015

No Ack

Sorry, I just noticed your response. This issue was resolved by making a network configuration change to my Ubiquiti UniFi controller.


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Posted on
Thu Jul 04, 2019 12:04 am
autolog offline
Posts: 3077
Joined: Sep 10, 2013
Location: West Sussex, UK [GMT aka UTC]

Re: No Ack

dkillmer wrote:
Sorry, I just noticed your response. This issue was resolved by making a network configuration change to my Ubiquiti UniFi controller.

That's interesting - I also use Ubiquiti UniFi networking. :)
What was the setting that improved the situation for you?

Posted on
Thu Jul 04, 2019 10:45 am
dkillmer offline
Posts: 23
Joined: Feb 23, 2015

Re: No Ack

I turned off auto-optimize network and all is well.


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Posted on
Thu Jan 02, 2020 1:16 pm
AndyVirus offline
Posts: 254
Joined: Mar 18, 2014
Location: Newport Pagnell, UK

Re: No Ack

I have this issue too. Seems to be most prominent on an Original 1000. Even with poll every x seconds its still persists.
I have a unifi network also and to test turned off all advanced features, still the ssme issue.

Unifi controller does state high wifi retries for this bulb but its 2m away from AP and only a plasterboard and wood stud wall between.

I have a colour 1000 20m away behind a brick wall and that one seems fine.

Ping to the bulb never times our when issue occurs so im at a loss as to what yhe isdue iss. Works 100% of yhe time via lifx app but my 3 year old can use a button to turn her lamp on, not sure i want her firing up a phone/tablet in the night :-)

Any ideas?

Posted on
Thu Jan 02, 2020 2:56 pm
autolog offline
Posts: 3077
Joined: Sep 10, 2013
Location: West Sussex, UK [GMT aka UTC]

Re: No Ack

Hi Andy,
So is the bulb going permanently no-ack in Indigo? If so is this straight away or does it do this after a period of time?

I haven't seen this recently but then again I have upgraded all my LIFX bulbs to A19+. :)

Posted on
Fri Jan 03, 2020 3:22 am
AndyVirus offline
Posts: 254
Joined: Mar 18, 2014
Location: Newport Pagnell, UK

Re: No Ack

It goes to no ack after a period of time. Pretty quick. If i turn the bulb on and off a few times via indigo on the 3rd or more times it goes to no ack and i am told “unable to process “TurnOff” for “Lamp” as device not connected. If i restart the plugin it is discovered and works again for a bit. Sometimes on poll it works again but Not always. Restarting the plugin seems to make it work again every time.

Yeah the only reason both lifx bulbs i have are not original 1000s is because one got so hot it terminated itself. Managed to get a newer one on warranty. Keep looking to buy more wheN Amazon has them on offer but waiting for a deal on candle bulbs to see if they are any good/bright enough.

Posted on
Fri Jan 03, 2020 6:38 am
autolog offline
Posts: 3077
Joined: Sep 10, 2013
Location: West Sussex, UK [GMT aka UTC]

Re: No Ack

I will take another look at how the plugin handles no-ack situations. :)

Posted on
Wed Jan 08, 2020 6:11 am
AndyVirus offline
Posts: 254
Joined: Mar 18, 2014
Location: Newport Pagnell, UK

Re: No Ack

Thanks!

Posted on
Tue Jan 14, 2020 2:57 am
AndyVirus offline
Posts: 254
Joined: Mar 18, 2014
Location: Newport Pagnell, UK

Re: No Ack

I don't know if it helps as its not very conclusive but the problem seems much worse if someone has turned off the other LIFX bulb at the wall. If that bulb is off it seems that no matter what the poll interval is set to, both bulbs show no ack. One is physically powered off but the other is still powered on but only controllable from the life app.

Might help in replicating the issue I am seeing?

With both bulbs powered the original bulb still often goes to no ack but then so does the newer colour 1000 but just less frequent. If one is powered off though, the problem is exagerated.

Let me know if there is anything I can do to help with data. Not urgent just a pain in the bum :-)

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