Indigo Park

Has the Indigo offices expanded so much you really need two whole campuses? Indigo 8 is clearly going to be massive!




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I hear people keep walking into the glass walls there.

Has the Indigo offices expanded so much you really need two whole campuses?

One for Jay, one for Matt. It's my understanding that you are providing all of the methane to power the campus .

I’m certainly providing gas. To help with the latest new App they’re working on.. (a fart app that actually releases smells!)


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[matt (support)]

The biggest problem we have is the Indigo credit card. You would not believe (seriously, you wouldn't) how many support questions we get from people trying to make a payment on their Indigo credit card that don't recognize they are on the totally wrong web site. We've added verbiage to our online support form, but it just doesn't help.

[jay (support)]

We get ~15 new Indigo Accounts per day from people signing up for them trying to pay their credit card bill (they fill out the registration form, then click on the activation link in the email we send). No joke. And that's not counting the contact form submissions that we get.

We also get about one every few months that actually purchases an Indigo license thinking that they're paying their bill (they go all the way through the purchase page on our hosted payment provider's website). We have to refund the transaction when they finally figure it out.

We've added verbiage to our online support form, but it just doesn't help.

Maybe you need a seriously obnoxious pop up, while this won't help the entire problem it might cut it down quite a bit.

We also get about one every few months that actually purchases an Indigo license thinking that they're paying their bill

You just can't fix stupid.

How about, on the contact form, adding two new options to the “Message subject” combobox for “Indigo credit card enquiries” and “IndiGo Travel enquiries”. Add them at top, followed by a - - - - - separator so folk see them first.

Then intercept them in the submission script to display a different message (and don’t actually submit the message to yourselves)


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Or just add a “pay credit card now” button and take their money and invest it in more staff to help clear that mammoth wish list!


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We also get about one every few months that actually purchases an Indigo license thinking that they're paying their bill (they go all the way through the purchase page on our hosted payment provider's website)

This is exactly how I got into home automation. I’d never heard of a “Z-Wave” until my credit card bill was due.

[jay (support)]

How about, on the contact form, adding two new options to the “Message subject” combobox for “Indigo credit card enquiries” and “IndiGo Travel enquiries”. Add them at top, followed by a - - - - - separator so folk see them first.

Then intercept them in the submission script to display a different message (and don’t actually submit the message to yourselves)

It's definitely a balance - we don't want to present obstacles for valid customers (or potential customers) since that's a proven way to lose business. For the contact form though, that might be a reasonable thing to do.