Trust Evaluation Agent errors

I erased both volumes on the drive (MacintoshHD and MacintoshHD-Data), and then I did a new, clean install of Mac OS Monterey 12.2.

Unfortunately, there is no change. The TrustEvaluationAgent errors are still happening, exactly as before. The two plugins causing it are Email+ (PID 13984) and miniUnifi (PID 14011).

Here is what the whole sequence looks like. It repeats periodically, I'm assuming when the plugins are polling.

Code: Select all

2022-02-09 07:06:28.341564 (user/501) <Warning>: failed lookup: name = com.apple.TrustEvaluationAgent, flags = 0x9, requestor = IndigoPluginHos[13984], error = 1: Operation not permitted
2022-02-09 07:06:28.341590 (gui/501 [100052]) <Warning>: failed lookup: name = com.apple.TrustEvaluationAgent, flags = 0x9, requestor = IndigoPluginHos[13984], error = 1: Operation not permitted
2022-02-09 07:06:28.341936 (user/501/com.apple.TrustEvaluationAgent) <Notice>: internal event: WILL_SPAWN, code = 0
2022-02-09 07:06:28.341945 (user/501/com.apple.TrustEvaluationAgent) <Notice>: service state: spawn scheduled
2022-02-09 07:06:28.341947 (user/501/com.apple.TrustEvaluationAgent) <Notice>: service state: spawning
2022-02-09 07:06:28.341959 (user/501/com.apple.TrustEvaluationAgent) <Notice>: launching: ipc (mach)
2022-02-09 07:06:28.342452 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: xpcproxy spawned with pid 14073
2022-02-09 07:06:28.342467 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: internal event: SPAWNED, code = 0
2022-02-09 07:06:28.342469 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: service state: xpcproxy
2022-02-09 07:06:28.342478 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: internal event: SOURCE_ATTACH, code = 0
2022-02-09 07:06:28.346592 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: service state: running
2022-02-09 07:06:28.346602 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: internal event: INIT, code = 0
2022-02-09 07:06:28.346608 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: Successfully spawned trustevaluationagent[14073] because ipc (mach)
2022-02-09 07:06:28.817547 (user/501) <Warning>: failed lookup: name = com.apple.TrustEvaluationAgent, flags = 0x9, requestor = IndigoPluginHos[14011], error = 1: Operation not permitted
2022-02-09 07:06:28.817560 (gui/501 [100052]) <Warning>: failed lookup: name = com.apple.TrustEvaluationAgent, flags = 0x9, requestor = IndigoPluginHos[14011], error = 1: Operation not permitted
2022-02-09 07:06:28.855437 (user/501) <Warning>: failed lookup: name = com.apple.TrustEvaluationAgent, flags = 0x9, requestor = IndigoPluginHos[14011], error = 1: Operation not permitted
2022-02-09 07:06:28.855463 (gui/501 [100052]) <Warning>: failed lookup: name = com.apple.TrustEvaluationAgent, flags = 0x9, requestor = IndigoPluginHos[14011], error = 1: Operation not permitted
2022-02-09 07:06:48.351666 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: service exited: dirty = 0, supported pressured-exit = 0
2022-02-09 07:06:48.351675 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: exited due to exit(0)
2022-02-09 07:06:48.351678 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: service state: exited
2022-02-09 07:06:48.351680 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: internal event: EXITED, code = 0
2022-02-09 07:06:48.351683 (user/501) <Notice>: service inactive: com.apple.TrustEvaluationAgent
2022-02-09 07:06:48.351692 (user/501/com.apple.TrustEvaluationAgent [14073]) <Notice>: service state: not running

[jay (support)]

What devices do you have for Email+ and how are they configured?

I have two Email+ devices. One is POP and the other is SMTP. They're old, so I'm pretty sure they weren't originally created as Email+ devices.

I should add that I haven't seen any errors in the Indigo console about them. I know the SMTP device is working. I don't use the POP for anything at the moment.

Did you copy anything from the old system? Was it a clean Indigo install? Did you restore your entire home directory?

I used a file copy rather than a backup tool in order to be certain what was being restored. I copied in the Perceptive Automation folders and then installed Indigo. I also copied in the content folders from my home directory (but not the home directory itself).

Did you copy the Library folder from your home directory?

No, I just copied Documents, Pictures, Music, etc.

[jay (support)]

Just as a test, disable the POP device and see if it continues…

I set "Poll every ___" to 0. That will do what you're asking, right?

I set "Poll every ___" to 0. That will do what you're asking, right?

No, uncheck the "Comm Enabled" box for the device in the Indigo Client UI.

With the POP device disabled, the launchd.log TrustEvaluationAgent errors tied to the Email+ PID stop occurring.

BUT if I trigger an SMTP message, I do still get a single instance of the error tied to the Email+ PID.

What Email provider are you using for email from Indigo? And who's your ISP?

It appears to me that any time your system tries to make an SSL connection (or possibly any internet address lookup) it's throwing that error. The question is - is it an OS error or a problem with the Python install referenced from Indigo.

It would be useful if you deleted the entire Indigo install (the Perceptive Automation folder) and re-installed from scratch. Get a new installer to be sure. Make sure you still have a backup of at least the Indigo database file. Then just recreate the SMTP device and send an email with it.

What Email provider are you using for email from Indigo? And who's your ISP?

Comcast is my ISP. Gmail is the provider. I should note that the SMTP email goes through just fine, despite this trust warning. POP too (although it's disabled ATM).

smtp.png (84.33 KiB) Viewed 1817 times

It appears to me that any time your system tries to make an SSL connection (or possibly any internet address lookup) it's throwing that error.

I've wondered about that myself. Do Ecobee2 and Pushover use SSL? I'm not noticing these trust warnings from either of them.

The question is - is it an OS error or a problem with the Python install referenced from Indigo. It would be useful if you deleted the entire Indigo install (the Perceptive Automation folder) and re-installed from scratch. Get a new installer to be sure. Make sure you still have a backup of at least the Indigo database file. Then just recreate the SMTP device and send an email with it.

I may have time to try that this weekend.

I've wondered about that myself. Do Ecobee2 and Pushover use SSL? I'm not noticing these trust warnings from either of them.

Yes to both. But the certificate chains could be different, with different intermediate certificates, so they might not be hitting the same "bad" cert.