2021.1 - a lot of plugins failed, included built-in

Posted on
Wed Jun 30, 2021 4:39 pm
michaelcreamer offline
Posts: 34
Joined: Jul 14, 2015

Re: 2021.1 - a lot of plugins failed, included built-in

I disabled all plugins and rebooted the Mac but the error is still occurring:

Jun 30, 2021 at 6:25:26 PM
Reloading plugin "Web Server 2021.1.0"
Starting plugin "Web Server 2021.1.0" (pid 843)
Started plugin "Web Server 2021.1.0"
Web Server Starting Indigo Web Server...
Error plugin "Web Server 2021.1.0" (pid 843) unexpectedly stopped -- restarting in 20 seconds

I should note that the Email+ Plugin re-enables itself each time I stop and restart Indigo. All other plugins remain disabled.

I then disabled Email+ again but did not restart Indigo but the error is still occurring.

Here's the Scripting Shell window in case that is helpful:

sys:1: RuntimeWarning: to-Python converter for BasePyObj already registered; second conversion method ignored.
Python 2.7.16 (default, Jun 5 2020, 22:59:21)
[GCC 4.2.1 Compatible Apple LLVM 11.0.3 (clang-1103.0.29.20) (-macos10.15-objc-
Connected to Indigo Server v2021.1.0, api v2.5 (localhost:1176)
>>>

I've attached my Start Local Server dialog in case there is something wonky there.

Thanks for the help!
Attachments
Screen Shot 2021-06-30 at 6.33.26 PM.png
Screen Shot 2021-06-30 at 6.33.26 PM.png (203.81 KiB) Viewed 1685 times

Posted on
Wed Jun 30, 2021 7:21 pm
matt (support) offline
Site Admin
User avatar
Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: 2021.1 - a lot of plugins failed, included built-in

Start up the Scripting Shell again and copy/paste in:

Code: Select all
import os
import sys
import requests
import time
import base64
import urllib2
import hashlib

And then copy/paste the Terminal window results into a reply for us.

Image

Posted on
Wed Jun 30, 2021 7:45 pm
michaelcreamer offline
Posts: 34
Joined: Jul 14, 2015

Re: 2021.1 - a lot of plugins failed, included built-in

Here's the screen shot:
Attachments
Screen Shot 2021-06-30 at 9.42.26 PM.png
Screen Shot 2021-06-30 at 9.42.26 PM.png (111.93 KiB) Viewed 1646 times

Posted on
Thu Jul 01, 2021 3:22 am
michaelcreamer offline
Posts: 34
Joined: Jul 14, 2015

Re: 2021.1 - a lot of plugins failed, included built-in

I renamed the Indigo 2021.1 folder and re-ran the 2021.1 installation. Same error.

Posted on
Thu Jul 01, 2021 8:51 am
matt (support) offline
Site Admin
User avatar
Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: 2021.1 - a lot of plugins failed, included built-in

Open the Console app and see if there are any Crash Reports from IndigoPluginHost processes. If there are then email us (support AT indigodomo DOT com) the most recent two or three.

Also stop the Indigo Server, then open this file in a raw text editor (BBEdit, etc.):

/Library/Application Support/Perceptive Automation/Indigo 2021.1/Preferences/Plugins/com.indigodomo.webserver.indiPref

and change the false on this line:

Code: Select all
   <show-debug-info2 type="bool">false</show-debug-info2>

to true:

Code: Select all
   <show-debug-info2 type="bool">true</show-debug-info2>

then restart the Indigo Server, wait 20 seconds and copy/paste the Event Log results into a reply for us.

Image

Posted on
Thu Jul 01, 2021 3:23 pm
michaelcreamer offline
Posts: 34
Joined: Jul 14, 2015

Re: 2021.1 - a lot of plugins failed, included built-in

Matt,

I have sent the requested Crash Report to the support email.

There is no com.indigodomo.webserver.indiPref file in the folder you indicate-- I double and triple checked.

Thanks,
Michael

Posted on
Thu Jul 01, 2021 4:03 pm
matt (support) offline
Site Admin
User avatar
Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: 2021.1 - a lot of plugins failed, included built-in

Hi Michael,

I looked at your crashlog and you are indeed having the same (or very similar) problem with the libcrypto library:

Code: Select all
/usr/lib/libcrypto.dylib
abort() called
Invalid dylib load. Clients should not load the unversioned libcrypto dylib as it does not have a stable ABI.

Did you try all the suggestions in the links mentioned on this post? Somehow you need to get the bad version of libcrypto uninstalled/removed. A clean macOS install would do it, but you'll probably want to find a more precise solution. :?

Image

Posted on
Fri Jul 02, 2021 4:11 am
michaelcreamer offline
Posts: 34
Joined: Jul 14, 2015

Re: 2021.1 - a lot of plugins failed, included built-in

Ok, I'm back in business.

I was able to fix the problem using the details here: https://dev.to/ruivieira/fixing-libcrypto-ansible-crashes-on-macos-mm2.

Thanks for all of the help!

Who is online

Users browsing this forum: No registered users and 5 guests

cron