Event Log Error: Unable to connect to IndigoDomo.com.

Posted on
Mon Oct 05, 2020 11:11 am
McIntoshBear offline
Posts: 29
Joined: Apr 26, 2019
Location: Massachusetts

Event Log Error: Unable to connect to IndigoDomo.com.

I recently installed Norton 360 on the MacMini running Indigo 7.4. Several times a day I get an error in the Event Log "Unable to connect to IndigoDomo.com. With the assistance of Jay I have added the following to Norton Application Blocking. See below.

/Library/Application Support/Perceptive Automation/Indigo 7/IndigoServer.app
/Library/Application Support/Perceptive Automation/Indigo 7/IndigoPluginHost.app

Has anyone else figured this out? If you need more information please ask. Thanks.

I should add I can trigger the error message by asking for License Details. I was unable to add screen shots. :(

Posted on
Mon Oct 05, 2020 1:06 pm
matt (support) offline
Site Admin
User avatar
Posts: 21417
Joined: Jan 27, 2003
Location: Texas

Re: Event Log Error: Unable to connect to IndigoDomo.com.

If you are running Indigo 7.4 then make sure you add the IndigoServer and IndigpPluginHost apps inside the Indigo 7.4 folder (not Indigo 7 folder);

/Library/Application Support/Perceptive Automation/Indigo 7.4/IndigoServer.app
/Library/Application Support/Perceptive Automation/Indigo 7.4/IndigoPluginHost.app


You might also have to add macOS's Python to Norton's allow list.

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