Prism Reflector Down?

Posted on
Wed Mar 07, 2018 5:40 pm
d3h872 offline
Posts: 15
Joined: Jul 08, 2012

Prism Reflector Down?

Our reflector hasn't been working for several months. I understand it needs to be activated via the Mac server app, but I just get the error (see attached). On the Indigo site it shows the subscription is active, the reflector is inactive.

Any thoughts would be appreciated.

- Ryan
Attachments
Screen Shot 2018-03-07 at 3.39.01 PM.png
Screen Shot 2018-03-07 at 3.39.01 PM.png (16.61 KiB) Viewed 1229 times
Screen Shot 2018-03-07 at 3.36.27 PM.png
Screen Shot 2018-03-07 at 3.36.27 PM.png (123.16 KiB) Viewed 1229 times

Posted on
Thu Mar 08, 2018 12:52 pm
jay (support) offline
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Joined: Mar 19, 2008
Location: Austin, Texas

Re: Prism Reflector Down?

What version of Indigo are you using and what version of macOS are you running?

Jay (Indigo Support)
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Posted on
Thu Mar 08, 2018 8:11 pm
d3h872 offline
Posts: 15
Joined: Jul 08, 2012

Re: Prism Reflector Down?

Mac OS 10.13.3
Indigo (client version) 6.1.9
Indigo (server version) 6.1.7

Posted on
Thu Mar 08, 2018 8:23 pm
matt (support) offline
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Location: Texas

Re: Prism Reflector Down?

macOS 10.13 had a change in which python versions included that require changes to how Indigo Server builds the reflector. Those changes are only in Indigo 7.

Image

Posted on
Fri Mar 09, 2018 11:10 am
d3h872 offline
Posts: 15
Joined: Jul 08, 2012

Re: Prism Reflector Down?

Rats! Thanks for the info. It's really the only feature I'll find useful in 7, but I've paid for the update.

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