Email notification failure

Posted on
Wed Jan 04, 2017 7:48 am
elf55 offline
Posts: 45
Joined: Mar 19, 2012

Email notification failure

Does anyone have a problem using the iCloud SMTP mail server to send email notifications from Indigo7? This worked fine until the last week or so and now I get an authentication failure. I'm wondering if iCloud hasn't joined Google in using a more strict authentication mechanism.

Posted on
Wed Jan 04, 2017 8:29 am
FlyingDiver offline
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Re: Email notification failure

Did you get an app-specific password for that iCloud account?

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Jan 04, 2017 1:56 pm
elf55 offline
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Joined: Mar 19, 2012

Re: Email notification failure

I'm just using the SMTP setup described in this Apple product support page https://support.apple.com/en-us/HT202304
And I'm just using my own iCloud account and password, not a unique one for Indigo. The stumper is that I've been using this same setup for years and it suddenly stopped working. I can set up a different mail account in Indigo and it will work, but not iCloud mail any more.

Posted on
Wed Jan 04, 2017 1:58 pm
FlyingDiver offline
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Re: Email notification failure

Did you enable two factor authentication? Or update any other devices to macOS Sierra with iCloud enabled? They've really been tightening up security on iCloud accounts lately, and something else might have triggered the app-specific iCloud password requirement.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Jan 04, 2017 2:14 pm
elf55 offline
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Joined: Mar 19, 2012

Re: Email notification failure

I can send and receive iCloud email on the machine using the Mail app and I haven't enabled two factor. The machine is running Sierra I can't recall using any new devices with iCloud mail in the past month. I'll eventually open a case with Apple, but I was wondering if anyone else was seeing a similar problem since Apple will immediately be suspicious of my mail client (Indigo).

Posted on
Wed Jan 04, 2017 2:16 pm
FlyingDiver offline
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Re: Email notification failure

Just for grins, try my BetterEmail plugin and see if you get the same results. I use pure Python rather than the C++ library that the Indigo server uses.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Jan 04, 2017 2:34 pm
elf55 offline
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Joined: Mar 19, 2012

Re: Email notification failure

Thanks for the suggestion, but BetterEmail is a bit short on instructions. I installed the plugin, but I'm not sure how to set it up. Assuming it uses the SMTP information I already configured, it doesn't seem to make any difference.

Code: Select all
Jan 4, 2017, 3:25:09 PM
   Enabling plugin "Better Email 7.0.2"
   Starting plugin "Better Email 7.0.2" (pid 31277)
   Started plugin "Better Email 7.0.2"
   Better Email                    Starting Better Email
   Better Email                    Checking for updates...
   Better Email                    No updates are available

Jan 4, 2017, 3:30:31 PM
   Trigger                         Leak - Boiler Rm

Jan 4, 2017, 3:30:47 PM
   Error                           email send authentication failed
   Error                           email re-send scheduled in 10 minutes

Jan 4, 2017, 3:31:11 PM
   Better Email                    Checking for updates...
   Better Email                    No updates are available

Posted on
Wed Jan 04, 2017 3:31 pm
FlyingDiver offline
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Location: Southwest Florida, USA

Re: Email notification failure

To use BetterEmail to send email, you install the plugin then create an SMTP device with the same server info you use for Indigo's built in email system. Then send email using a BetterEmail action, not the standard server action. It runs alongside the built in system and doesn't replace it. Though if you're using BetterEmail, you would normally turn off the built in system.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Jan 04, 2017 8:39 pm
elf55 offline
Posts: 45
Joined: Mar 19, 2012

Re: Email notification failure

Thanks FlyingDiver. Adding a device and a trigger made sense after your hint.

I set up BetterMail and had a similar authentication error so I called Apple and explained the situation to them. They looked at my iCloud account and said that it was locked. This seemed strange because I am able to use all iCloud services on that account and can send email from the MacOS Mail client. Regardless, I went to https://iforgot.apple.com and went through the process to unlock the account. Interestingly, this process does not change the password, it just "unlocks" the account. According to the Apple advisor, I shouldn't have been able to send or receive email. I went back to Indigo and used a trigger that was set up to send an email notification using the original built-in email notifier. Initially I got another authN error, but after about five minutes (provisioning lag??) it started working as before. It sent a half dozen queued test messages all at once.

I went back and tried the trigger that I had set up to use BetterMail, which had been set up to use StartTLS on port 587 (https://support.apple.com/en-us/HT202304) and smtp.mail.me.com server. This worked as well. It does not work using the SSL option.

So alls well that ends well. Thanks for the support and suggestions. I think I'll convert all my triggers to use BetterMail at this point and will experiment with incoming mail as well.

Posted on
Wed Jan 04, 2017 8:43 pm
FlyingDiver offline
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Re: Email notification failure

I think my wife got caught by that same issue once, but it was one of her devices that was locked out. Glad you got it working.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Tue Feb 28, 2017 1:40 pm
dscottbuch offline
Posts: 90
Joined: Jan 19, 2004

Re: Email notification failure

Unfortunately none of this worked for me, having the same error. I tried the iforgot but only got options to change my password, which I DO NOT want to do. Never saw anything about the account being locked. Went to the appleid management page and saw now errors/warnings. Any other ideas. Are there additional error messages anywhere to help pin this down. I didn't see anything in the system logs.

Thanks,
Scott

Posted on
Tue Feb 28, 2017 2:06 pm
elf55 offline
Posts: 45
Joined: Mar 19, 2012

Re: Email notification failure

dscottbuch wrote:
Unfortunately none of this worked for me, having the same error. I



I recommend you call Apple. They were able to do something that I couldn't do from their iforgot web page. I suspect there are multiple email servers and the provisioning system can get out of synch. To fix, someone at Apple needs to reset something.

Posted on
Mon Oct 02, 2017 7:32 am
pgershon offline
Posts: 506
Joined: Jul 10, 2004

Re: Email notification failure

I just started having this problem, I use Optimum Online and their server did not require SSL - but it appears they now do (perhaps as of Oct 1). So I set SMTP server to mail.optimum.net and sever port to 587, with use SSL checked. The user name and password are the same I use to log into Optimum Online. But I get a "email send authentication failed" consistently. Any ideas?

Posted on
Mon Oct 02, 2017 7:46 am
FlyingDiver offline
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Location: Southwest Florida, USA

Re: Email notification failure

pgershon wrote:
I just started having this problem, I use Optimum Online and their server did not require SSL - but it appears they now do (perhaps as of Oct 1). So I set SMTP server to mail.optimum.net and sever port to 587, with use SSL checked. The user name and password are the same I use to log into Optimum Online. But I get a "email send authentication failed" consistently. Any ideas?


Looks like you need port 465:

http://optimumdev.custhelp.com/app/answ ... /related/1

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Mon Oct 02, 2017 8:04 am
pgershon offline
Posts: 506
Joined: Jul 10, 2004

Re: Email notification failure

Port 465 does not work either. Indigo seems to hang ar Email SendL connecting... See screenshot
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