Unable to connect to reflector/Indigo Touch

I am not able to access indigo Touch, and I get a message repeatedly that the reflector is down. These are the messages I get in the event log:

Code: Select all

Jul 31, 2023 at 07:07:00
   Clock Display                   Starting clock timer at 00 seconds
   Error                           reflector connection test failed: local server unreachable
   Warning                         reflector reconnection scheduled in 5 seconds
   Error                           failed to create reflector connection: local server unreachable
   Error                           check your Firewall and Network configurations and try restarting the server
   Warning                         reflector reconnection scheduled in 15 minutes


Any help you can provide will be appreciated. I can access Indigo Touch from my home network but not by remote. Thanks.

[jay (support)]

What macOS and Indigo Server version are you using?

Restart your Indigo Server then copy/paste the whole Event Log window text (enclosed in code tags) in a reply post.

Thanks, Jay. I'm on Mac Monterrey 12.6.8 and Indigo 2022.2.

Here's the event log (if I did it right). If it's not what you were looking for, I'd appreciate some tips on how to make sure I include what's relevant. Thanks for your help.

Code: Select all

Jul 31, 2023 at 17:08:54
   Starting Indigo Server version 2022.2.2 on macOS Version 12.6.8 (Build 21G725)
   Loading database "/Library/Application Support/Perceptive Automation/Indigo 2022.2/Databases/My House.indiDb"
   Waiting for client to connect
   Indigo Cocoa client connected
   Waiting for client to sync
   Finding disabled plugins
   Found disabled plugin "DIRECTV DVR Control 1.1.1" using API v1.19
   Found disabled plugin "Growl 7.4.1" using API v2.0
   Found disabled plugin "Z-Wave Sensor Logger 3.0.31" using API v3.0
   Found disabled plugin "Global Property Manager 2022.1.0" using API v3.0
   Found disabled plugin "Vera Bridge 1.0.10" using API v1.19
   Found disabled plugin "Timers and Pesters 2022.1.0" using API v3.0
   Found disabled plugin "WUnderground 6.0.07" using API v1.0
   Warning                         plugin "WUnderground 6.0.07" may not be compatible with next Indigo release without an update
   Found disabled plugin "Alexa 2022.2.0" using API v3.2
   Found disabled plugin "Airfoil Pro 2022.1.0" using API v3.0
   Found disabled plugin "NOAA Weather 2022.2.6" using API v3.2
   Found disabled plugin "SQL Logger 2022.2.1" using API v3.0
   Found disabled plugin "EasyDAQ Relay Card 2021.2.1" using API v3.0
   Found disabled plugin "Airfoil 1.1.14" using API v1.19
   Found disabled plugin "WeatherSnoop 3.0.0" using API v2.0
   Warning                         plugin "WeatherSnoop 3.0.0" may not be compatible with next Indigo release without an update
   Found disabled plugin "iTunes 2021.1.0" using API v2.5
   Found disabled plugin "iCal Alarm Processor 7.4.1" using API v2.0
   Loading internal plugins
   Loading interface "Z-Wave 2022.2.1" using API v3.0
   Starting interface "Z-Wave 2022.2.1" (pid 9222)
   Loading interface "Virtual Devices 2022.1.0" using API v3.0
   Starting interface "Virtual Devices 2022.1.0" (pid 9223)
   Loading plugin "Web Server 2022.2.0" using API v3.0
   Starting plugin "Web Server 2022.2.0" (pid 9224)
   Loading interface "INSTEON Commands 2022.2.1" using API v3.0
   Starting interface "INSTEON Commands 2022.2.1" (pid 9225)
   Loading plugin "Action Collection 2022.2.0" using API v3.0
   Starting plugin "Action Collection 2022.2.0" (pid 9226)
   Loading plugin "Email+ 2022.2.0" using API v3.0
   Starting plugin "Email+ 2022.2.0" (pid 9227)
   Started interface "Virtual Devices 2022.1.0"
   Started plugin "Action Collection 2022.2.0"
   Started interface "INSTEON Commands 2022.2.1"
   Started plugin "Email+ 2022.2.0"
   Started interface "Z-Wave 2022.2.1"
   Z-Wave                          connected to Z-Stick 7 (ZWA010) interface on /dev/cu.usbserial-14310 (firmware 7.00, minimum SDK 7.00.00)
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 005 - Relay Switch
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 008 - Relay Power Switch
   Started plugin "Web Server 2022.2.0"
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 018 - Notification Sensor
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 023 - Notification Sensor
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 031 - Relay Power Switch
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 034 - Relay Switch
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 036 - Relay Switch
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 037 - Relay Switch
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 038 - Relay Switch
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 039 - Relay Switch
   Web Server                      starting internal Web server on http://localhost:8176
   Z-Wave                          found module included in controller with no matching device (missing or disabled): 041 - Notification Sensor
   Waiting for internal plugins to initialize
   Bonjour registered "Indigo - My House"
   Reflector                       starting reflector connection to https://kropla.indigodomo.net
   Loading external plugins
   Loading plugin "Clock Display 3.0.16" using API v3.0
   Starting plugin "Clock Display 3.0.16" (pid 9232)
   Loading plugin "minMax 2022.13.18" using API v3.0.0
   Starting plugin "minMax 2022.13.18" (pid 9233)
   Loading plugin "UPS and Battery Monitor 2022.0.0" using API v3.0.0
   Starting plugin "UPS and Battery Monitor 2022.0.0" (pid 9234)
   Loading plugin "Survey Plugin 2.2.2" using API v1.0.0
   Warning                         plugin "Survey Plugin 2.2.2" may not be compatible with next Indigo release without an update
   Starting plugin "Survey Plugin 2.2.2" (pid 9235)
   Loading plugin "NetatmoWelcome 2022.0.1" using API v3.0
   Starting plugin "NetatmoWelcome 2022.0.1" (pid 9236)
   Loading plugin "Backup 1.0.4" using API v1.0.0
   Warning                         plugin "Backup 1.0.4" may not be compatible with next Indigo release without an update
   Starting plugin "Backup 1.0.4" (pid 9237)
   Loading plugin "Sensor Stats 0.1.0" using API v3.0
   Starting plugin "Sensor Stats 0.1.0" (pid 9238)
   Loading plugin "Prowl 1.2.0" using API v3.0
   Starting plugin "Prowl 1.2.0" (pid 9239)
   Clock Display                   Waiting for system clock to reach :00 seconds...
   Started plugin "Clock Display 3.0.16"
   Clock Display                   Starting clock timer at 01 seconds
   minMax                          initializing ...
   minMax                          path To files:      =================
   minMax                          indigo              /Library/Application Support/Perceptive Automation/
   minMax                          installFolder       /Library/Application Support/Perceptive Automation/Indigo 2022.2/
   minMax                          plugin.py           /Library/Application Support/Perceptive Automation/Indigo 2022.2/Plugins/minMax.indigoPlugin/Contents/Server Plugin/
   minMax                          Plugin params       /Library/Application Support/Perceptive Automation/Indigo 2022.2/Preferences/Plugins/com.karlwachs.minMax/
   minMax                          logger  enabled for   INFO
   minMax Warning                  logger  enabled for   WARNING
   minMax Error                    logger  enabled for   ERROR
   minMax Error                    logger  enabled for   CRITICAL
   minMax                          check               /Library/Application Support/Perceptive Automation/Indigo 2022.2/Logs/com.karlwachs.minMax/plugin.log  <<<<    for detailed logging
   minMax                          Plugin short Name   minMax
   minMax                          my PID              9233
   Started plugin "UPS and Battery Monitor 2022.0.0"
   Started plugin "minMax 2022.13.18"
   minMax                          testing if variable enableTimeTracking_minMax is == on/off/print-option to enable/end/print time tracking of all functions and methods (option:'',calls,cumtime,pcalls,time)
   minMax                          Configuration:
Dev/Var-Name------------                 ID                  State   ignoreLess  ignoreGreater     format  tracking measures: -------
   minMax                          config parameters  foldername         >minMax<
   minMax                          config parameters  refreshRate        >180.0<
   minMax                          config parameters  liteOrPsql         >sqlite<
   minMax                          config parameters  refreshRate        >180.0<[secs]
   minMax                          config parameters  liteOrPsql         >sqlite<
   minMax                          config parameters  liteOrPsqlString   >/Applications/Postgres.app/Contents/Versions/latest/bin/psql indigo_history postgres<
   minMax                          config parameters  postgresPassword   ><
   minMax                          config parameters  timeFormatDisplay  >%Y-%m-%d-%H:%M:%S<
   Started plugin "Backup 1.0.4"
   Backup                          Starting Backup, saving to ~/Documents/IndigoBackup
   Backup                           archive filename /Users/steve/Documents/IndigoBackup/Indigo_Backup_07_31_2023__17_09_01
   Backup                           save path ~/Documents/IndigoBackup
   Started plugin "Survey Plugin 2.2.2"
   Started plugin "Sensor Stats 0.1.0"
   Started plugin "Prowl 1.2.0"
   Started plugin "NetatmoWelcome 2022.0.1"
   NetatmoWelcome                  Starting Netatmo Multi plugin
   NetatmoWelcome                  Current tokens are valid; authentication not required
   Waiting for external plugins to initialize
   NetatmoWelcome                  Weather Station Data for Device Creation:
{'body': {'devices': [{'_id': '70:ee:50:84:88:fa', 'date_setup': 1642420848, 'last_setup': 1642420848, 'type': 'NAMain', 'last_status_store': 1690841342, 'module_name': 'Netatmo base - Den', 'firmware': 201, 'wifi_status': 34, 'reachable': True, 'co2_calibrating': False, 'data_type': ['Temperature', 'CO2', 'Humidity', 'Noise', 'Pressure'], 'place': {'altitude': 20, 'city': 'Houston', 'country': 'US', 'timezone': 'America/Chicago', 'location': [-95.15081255813152, 30.0505586511581]}, 'station_name': 'Home (Netatmo base - Den)', 'home_id': '61e55a3cfe50d977b92f7bc3', 'home_name': 'Home', 'dashboard_data': {'time_utc': 1690840731, 'Temperature': 25.2, 'CO2': 528, 'Humidity': 47, 'Noise': 53, 'Pressure': 1014.1, 'AbsolutePressure': 1011.7, 'min_temp': 24.2, 'max_temp': 27.3, 'date_max_temp': 1690820128, 'date_min_temp': 1690779833, 'temp_trend': 'stable', 'pressure_trend': 'down'}, 'modules': [{'_id': '02:00:00:84:3c:da', 'type': 'NAModule1', 'module_name': 'Netatmo - Outdoor', 'last_setup': 1642420796, 'data_type': ['Temperature', 'Humidity'], 'battery_percent': 100, 'reachable': True, 'firmware': 53, 'last_message': 1690841340, 'last_seen': 1690841314, 'rf_status': 62, 'battery_vp': 6770, 'dashboard_data': {'time_utc': 1690840699, 'Temperature': 39.6, 'Humidity': 40, 'min_temp': 28.1, 'max_temp': 39.8, 'date_max_temp': 1690836751, 'date_min_temp': 1690805273, 'temp_trend': 'stable'}}, {'_id': '03:00:00:09:8c:f2', 'type': 'NAModule4', 'module_name': 'Netatmo - Master BR', 'last_setup': 1642539297, 'data_type': ['Temperature', 'CO2', 'Humidity'], 'battery_percent': 100, 'reachable': True, 'firmware': 53, 'last_message': 1690841340, 'last_seen': 1690841314, 'rf_status': 76, 'battery_vp': 6580, 'dashboard_data': {'time_utc': 1690840699, 'Temperature': 23.8, 'CO2': 981, 'Humidity': 49, 'min_temp': 23.4, 'max_temp': 25.1, 'date_max_temp': 1690820090, 'date_min_temp': 1690802248, 'temp_trend': 'stable'}}, {'_id': '03:00:00:09:ce:72', 'type': 'NAModule4', 'module_name': 'Netatmo - SK office', 'last_setup': 1642944963, 'data_type': ['Temperature', 'CO2', 'Humidity'], 'battery_percent': 94, 'reachable': True, 'firmware': 53, 'last_message': 1690841340, 'last_seen': 1690841314, 'rf_status': 86, 'battery_vp': 5897, 'dashboard_data': {'time_utc': 1690840699, 'Temperature': 26.3, 'CO2': 541, 'Humidity': 43, 'min_temp': 24.8, 'max_temp': 27.9, 'date_max_temp': 1690819782, 'date_min_temp': 1690779791, 'temp_trend': 'stable'}}, {'_id': '05:00:00:08:74:0c', 'type': 'NAModule3', 'module_name': 'Netatmo - Rain Gauge', 'last_setup': 1642954661, 'data_type': ['Rain'], 'battery_percent': 100, 'reachable': True, 'firmware': 14, 'last_message': 1690841340, 'last_seen': 1690841334, 'rf_status': 64, 'battery_vp': 6918, 'dashboard_data': {'time_utc': 1690840718, 'Rain': 0, 'sum_rain_1': 0, 'sum_rain_24': 0}}, {'_id': '03:00:00:09:f5:94', 'type': 'NAModule4', 'module_name': 'Netatmo - Work Room', 'last_setup': 1643150297, 'data_type': ['Temperature', 'CO2', 'Humidity'], 'battery_percent': 100, 'reachable': True, 'firmware': 53, 'last_message': 1690841340, 'last_seen': 1690841314, 'rf_status': 76, 'battery_vp': 6494, 'dashboard_data': {'time_utc': 1690840699, 'Temperature': 23.6, 'CO2': 526, 'Humidity': 51, 'min_temp': 22.8, 'max_temp': 24.6, 'date_max_temp': 1690819782, 'date_min_temp': 1690779791, 'temp_trend': 'stable'}}, {'_id': '06:00:00:05:46:c6', 'type': 'NAModule2', 'module_name': 'Netatmo - Wind Gauge', 'last_setup': 1649108328, 'data_type': ['Wind'], 'battery_percent': 100, 'reachable': True, 'firmware': 27, 'last_message': 1690841340, 'last_seen': 1690841340, 'rf_status': 63, 'battery_vp': 6512, 'dashboard_data': {'time_utc': 1690840725, 'WindStrength': 2, 'WindAngle': 355, 'GustStrength': 5, 'GustAngle': 120, 'max_wind_str': 9, 'max_wind_angle': 181, 'date_max_wind_str': 1690833156}}]}], 'user': {'mail': 'steve.kropla@hotmail.com', 'administrative': {'lang': 'en-US', 'reg_locale': 'en-US', 'country': 'US', 'unit': 1, 'windunit': 1, 'pressureunit': 1, 'feel_like_algo': 1}}}, 'status': 'ok', 'time_exec': 0.07669496536254883, 'time_server': 1690841343}
   NetatmoWelcome                  ********************************************************************
   NetatmoWelcome                  Starting Netatmo Multi monitoring thread
   NetatmoWelcome                  Access and Refresh Tokens will be saved on shutdown
   NetatmoWelcome                  Weather station(s) will be polled
   NetatmoWelcome                   - Weather station message logging is on
   NetatmoWelcome                  ********************************************************************
   NetatmoWelcome                  Weather Station Data:
{'devices': [{'_id': '70:ee:50:84:88:fa', 'date_setup': 1642420848, 'last_setup': 1642420848, 'type': 'NAMain', 'last_status_store': 1690841342, 'module_name': 'Netatmo base - Den', 'firmware': 201, 'wifi_status': 34, 'reachable': True, 'co2_calibrating': False, 'data_type': ['Temperature', 'CO2', 'Humidity', 'Noise', 'Pressure'], 'place': {'altitude': 20, 'city': 'Houston', 'country': 'US', 'timezone': 'America/Chicago', 'location': [-95.15081255813152, 30.0505586511581]}, 'station_name': 'Home (Netatmo base - Den)', 'home_id': '61e55a3cfe50d977b92f7bc3', 'home_name': 'Home', 'dashboard_data': {'time_utc': 1690840731, 'Temperature': 25.2, 'CO2': 528, 'Humidity': 47, 'Noise': 53, 'Pressure': 1014.1, 'AbsolutePressure': 1011.7, 'min_temp': 24.2, 'max_temp': 27.3, 'date_max_temp': 1690820128, 'date_min_temp': 1690779833, 'temp_trend': 'stable', 'pressure_trend': 'down'}, 'modules': [{'_id': '02:00:00:84:3c:da', 'type': 'NAModule1', 'module_name': 'Netatmo - Outdoor', 'last_setup': 1642420796, 'data_type': ['Temperature', 'Humidity'], 'battery_percent': 100, 'reachable': True, 'firmware': 53, 'last_message': 1690841340, 'last_seen': 1690841314, 'rf_status': 62, 'battery_vp': 6770, 'dashboard_data': {'time_utc': 1690840699, 'Temperature': 39.6, 'Humidity': 40, 'min_temp': 28.1, 'max_temp': 39.8, 'date_max_temp': 1690836751, 'date_min_temp': 1690805273, 'temp_trend': 'stable'}}, {'_id': '03:00:00:09:8c:f2', 'type': 'NAModule4', 'module_name': 'Netatmo - Master BR', 'last_setup': 1642539297, 'data_type': ['Temperature', 'CO2', 'Humidity'], 'battery_percent': 100, 'reachable': True, 'firmware': 53, 'last_message': 1690841340, 'last_seen': 1690841314, 'rf_status': 76, 'battery_vp': 6580, 'dashboard_data': {'time_utc': 1690840699, 'Temperature': 23.8, 'CO2': 981, 'Humidity': 49, 'min_temp': 23.4, 'max_temp': 25.1, 'date_max_temp': 1690820090, 'date_min_temp': 1690802248, 'temp_trend': 'stable'}}, {'_id': '03:00:00:09:ce:72', 'type': 'NAModule4', 'module_name': 'Netatmo - SK office', 'last_setup': 1642944963, 'data_type': ['Temperature', 'CO2', 'Humidity'], 'battery_percent': 94, 'reachable': True, 'firmware': 53, 'last_message': 1690841340, 'last_seen': 1690841314, 'rf_status': 86, 'battery_vp': 5897, 'dashboard_data': {'time_utc': 1690840699, 'Temperature': 26.3, 'CO2': 541, 'Humidity': 43, 'min_temp': 24.8, 'max_temp': 27.9, 'date_max_temp': 1690819782, 'date_min_temp': 1690779791, 'temp_trend': 'stable'}}, {'_id': '05:00:00:08:74:0c', 'type': 'NAModule3', 'module_name': 'Netatmo - Rain Gauge', 'last_setup': 1642954661, 'data_type': ['Rain'], 'battery_percent': 100, 'reachable': True, 'firmware': 14, 'last_message': 1690841340, 'last_seen': 1690841334, 'rf_status': 64, 'battery_vp': 6918, 'dashboard_data': {'time_utc': 1690840718, 'Rain': 0, 'sum_rain_1': 0, 'sum_rain_24': 0}}, {'_id': '03:00:00:09:f5:94', 'type': 'NAModule4', 'module_name': 'Netatmo - Work Room', 'last_setup': 1643150297, 'data_type': ['Temperature', 'CO2', 'Humidity'], 'battery_percent': 100, 'reachable': True, 'firmware': 53, 'last_message': 1690841340, 'last_seen': 1690841314, 'rf_status': 76, 'battery_vp': 6494, 'dashboard_data': {'time_utc': 1690840699, 'Temperature': 23.6, 'CO2': 526, 'Humidity': 51, 'min_temp': 22.8, 'max_temp': 24.6, 'date_max_temp': 1690819782, 'date_min_temp': 1690779791, 'temp_trend': 'stable'}}, {'_id': '06:00:00:05:46:c6', 'type': 'NAModule2', 'module_name': 'Netatmo - Wind Gauge', 'last_setup': 1649108328, 'data_type': ['Wind'], 'battery_percent': 100, 'reachable': True, 'firmware': 27, 'last_message': 1690841340, 'last_seen': 1690841340, 'rf_status': 63, 'battery_vp': 6512, 'dashboard_data': {'time_utc': 1690840725, 'WindStrength': 2, 'WindAngle': 355, 'GustStrength': 5, 'GustAngle': 120, 'max_wind_str': 9, 'max_wind_angle': 181, 'date_max_wind_str': 1690833156}}]}], 'user': {'mail': 'steve.kropla@hotmail.com', 'administrative': {'lang': 'en-US', 'reg_locale': 'en-US', 'country': 'US', 'unit': 1, 'windunit': 1, 'pressureunit': 1, 'feel_like_algo': 1}}}
   NetatmoWelcome                  Processing Weather Station 0
   NetatmoWelcome                  Processing Modules:
   NetatmoWelcome                  Processing Netatmo base - Den NAMain
   NetatmoWelcome                   Processing Noise
   NetatmoWelcome                   Processing Temp
   NetatmoWelcome                   Processing Temp Trend
   NetatmoWelcome                   Processing Pressure
   NetatmoWelcome                   Processing Humidity
   NetatmoWelcome                   Processing CO2
   NetatmoWelcome                   Processing CO2 Cal
   NetatmoWelcome                   Processing Min/Max
   NetatmoWelcome                   Processing Timestamp
   NetatmoWelcome                   Finding weather device
   NetatmoWelcome                   - Updating Netatmo base - Den
   NetatmoWelcome                  Processing Netatmo - Outdoor NAModule1
   NetatmoWelcome                  Processing Netatmo - Master BR NAModule4
   NetatmoWelcome                  Processing Netatmo - SK office NAModule4
   NetatmoWelcome                  Processing Netatmo - Rain Gauge NAModule3
   NetatmoWelcome                  Processing Netatmo - Work Room NAModule4
   NetatmoWelcome                  Processing Netatmo - Wind Gauge NAModule2
   Backup                          Backup Finished.
   Starting triggers and schedules

Jul 31, 2023 at 17:09:07
   Connected to PowerLinc 2413U interface on port usbserial-A600B3T4
   PowerLinc address 44.84.59, firmware version 9.14

[jay (support)]

I added the code tags, please make sure you add them yourself the next time you post log entries or scripts, etc. It makes it easier to wade through all the other startup noise by plugin logging that some 3rd party plugins do.

This line:

Code: Select all

   Reflector                       starting reflector connection to https://kropla.indigodomo.net

These lines from your first log:

Code: Select all

   Error                           failed to create reflector connection: local server unreachable
   Error                           check your Firewall and Network configurations and try restarting the server


Indicate that the web server isn't running or reachable. Turn off any firewalls you may have enabled.

Restart your Indigo Server and watch for any errors that you see for the first 5 minutes or so. This should hopefully give us further indication of what's happening.

Sorry about the code tags, I'm a long time Indigo user but new to the support forum. This is the first time I've ever experienced issues with the reflector or Indigo Tocuh.

Anyway, I did have the Mac firewall enabled originally but disabled it after seeing the note in the event log that you posted above. There are no other 3rd party firewalls. I turned the Mac firewall off and restarted MacOS.

Code: Select all

Aug 1, 2023 at 12:36:55
   Error                           reflector connection test failed: local server unreachable
   Warning                         reflector reconnection scheduled in 5 seconds
   Error                           failed to create reflector connection: local server unreachable
   Error                           check your Firewall and Network configurations and try restarting the server
   Warning                         reflector reconnection scheduled in 15 minutes


Unfortunately, I'm still getting same message about the reflector.

[jay (support)]

One other thing to check: viewtopic.php?f=131&t=27344

Jay,

OK, not sure why but the /etc/hosts/ file was missing the localhost line. I added it and that seems to have done it!

The reflector is staying up and I can control my devices via Indigo Touch away from the home network. Thank you so much for your help and patience with this forum newbie.