- interface error - on every device after 7.3 upgrade

Posted on
Mon Jun 10, 2019 11:56 pm
edcooley offline
Posts: 3
Joined: Jan 05, 2014

- interface error - on every device after 7.3 upgrade

On indigo touch all of my devices are showing - interface error- in indigo touch. Any idea what I have broken?

Posted on
Tue Jun 11, 2019 12:33 am
edcooley offline
Posts: 3
Joined: Jan 05, 2014

Re: - interface error - on every device after 7.3 upgrade

Some progress on this.

In touch settings I noticed the server version was wrong. I deleted the local entry and created a new entry with the ip address of my server and it started with the correct version and works locally.

I then entered the reflector address for remote access and it connected to the wrong server version again and gave me interface errors on all devices.

So now I have a direct ip connection that works locally and a reflector connection that does not.

Posted on
Tue Jun 11, 2019 8:41 am
jay (support) offline
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Joined: Mar 19, 2008
Location: Austin, Texas

Re: - interface error - on every device after 7.3 upgrade

Most likely you have an Indigo Server running on another Mac somewhere, and that one is the one that's activated against your reflector. You'll want to shut down Indigo on the other Mac and then reset your reflector's activation from the current Indigo Server Mac.

Once you've done this, then delete the manual connection you made in Indigo Touch, close the dialog, then reopen and select your Indigo server.

Jay (Indigo Support)
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