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Login Loop

PostPosted: Sun Sep 30, 2018 5:34 pm
by HFTobeason
Bonjour server shows up as expected, but entering login credentials simply loops back to the login.

iPhone XS Max
iOS 12.1

Re: Login Loop

PostPosted: Sun Sep 30, 2018 6:07 pm
by jay (support)
12.1 is beta, but we'll look into it. No issues on 12.0.

That behavior seems to indicate you're using the wrong password. What does it show in the Event Log when it fails?

Re: Login Loop

PostPosted: Sun Sep 30, 2018 6:14 pm
by HFTobeason
Nope. This happened after updating to 7.2, BTW.

Entering a new password in the server and then in the app worked.

Indigo has also changed/updated my DB name, adding increment incrementing numbers - now up to "4".

Re: Login Loop

PostPosted: Mon Oct 01, 2018 9:41 am
by jay (support)
HFTobeason wrote:
Nope. This happened after updating to 7.2, BTW.

Entering a new password in the server and then in the app worked.

Indigo has also changed/updated my DB name, adding increment incrementing numbers - now up to "4".


If you're talking about what shows in the Indigo Touch settings dialog, that's not Indigo, it's Bonjour. When you have multiple devices broadcasting a service with the same name, Bonjour helpfully increments the number behind the name to distinguish. At several points in time in the past, you've had multiple Indigo Servers running broadcasting out the same name so Bonjour has incremented the number. When you select that in Indigo Touch, we retain the name that Bonjour tells to us, so it's forever listed with the increment even if you later turn off any other instance of Indigo.

Re: Login Loop

PostPosted: Mon Oct 01, 2018 10:38 am
by HFTobeason
Hmmm... So what's this:

Re: Login Loop

PostPosted: Mon Oct 01, 2018 10:53 am
by matt (support)
Can you email us the Event Log for the day that you first launched Indigo 7.2 after doing the upgrade (or find it and look at the top for the lines where Indigo logs that it is converting and saving the database file)?

Re: Login Loop

PostPosted: Mon Oct 01, 2018 1:27 pm
by HFTobeason
Log emailed.

Re: Login Loop

PostPosted: Mon Oct 01, 2018 1:33 pm
by HFTobeason
Also, FYI: