Indigo Touch Broken on iOS 16 release

Posted on
Wed Oct 19, 2022 9:50 am
matt (support) offline
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Re: Indigo Touch Broken on iOS 16 release

Unfortunately, it doesn't appear to be hardware or iOS version specific. So it is either related to some iOS setting we haven't been able to identify yet, or is a subtly corrupt version of iOS, possibly related to it being upgraded from older versions. A full factory reset might get it working, but to our knowledge no one has tried it yet (it may not work if the restoring process just reintroduces whatever settings/corruption is causing it). The stack trace shows it is crashing deep inside iOS UI rendering calls.

We have a potential workaround that we hope to privately beta test in the next few weeks. Appreciate everyone's patience on this – it is definitely a vexing bug for us to track down and work around.

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Posted on
Tue Nov 01, 2022 11:19 am
matt (support) offline
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Re: Indigo Touch Broken on iOS 16 release

We just had a user report that they were able to prevent Indigo Touch from crashing by changing the iOS font text size to not be large. This setting is inside iOS Settings->Display & Brightness->Text Size. Also try turning off Display Zoom (at the bottom of the Display & Brightness settings sheet) which require an iOS reboot.

If you are experiencing the crash, then try editing those iOS settings to see if it fixes the problem. Note we've still been unable to reproduce the problem even when changing the settings to use the largest text size (and bold and display zoom) enabled so we cannot verify if these steps prevent the crash.

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Posted on
Tue Nov 01, 2022 11:27 am
gskarp offline
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Re: Indigo Touch Broken on iOS 16 release

Yep that did it for me. I guess I will have to keep my readers close by from now on...

Posted on
Tue Nov 01, 2022 11:28 am
matt (support) offline
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Re: Indigo Touch Broken on iOS 16 release

We'll definitely have a more permanent workaround for the problem in the next iOS release that doesn't require changing the iOS setting.

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Posted on
Tue Nov 01, 2022 11:37 am
Sully offline
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Re: Indigo Touch Broken on iOS 16 release

This worked for me, App works as expected now. For the record my font was not as large as it can be, slider was up about 75%, i turned it down one click and it fixed it, i never had Display Zoom enabled.

matt (support) wrote:
We just had a user report that they were able to prevent Indigo Touch from crashing by changing the iOS font text size to not be large. This setting is inside iOS Settings->Display & Brightness->Text Size. Also try turning off Display Zoom (at the bottom of the Display & Brightness settings sheet) which require an iOS reboot.

If you are experiencing the crash, then try editing those iOS settings to see if it fixes the problem. Note we've still been unable to reproduce the problem even when changing the settings to use the largest text size (and bold and display zoom) enabled so we cannot verify if these steps prevent the crash.

Posted on
Tue Nov 01, 2022 1:02 pm
ps2 offline
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Re: Indigo Touch Broken on iOS 16 release

I have an Xs and I had NOT experienced the crashing problem but was working on an 11 Pro that was having the issue. When I cranked up the font size on my Xs, it started to crash. Putting it back to the original size stopped the crashing.

Posted on
Tue Nov 01, 2022 4:51 pm
jay (support) offline
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Re: Indigo Touch Broken on iOS 16 release

There is definitely some other factors involved - neither of us can reproduce the crash regardless of those settings. In any event, we're glad that there appears to be a workaround until we can get an Indigo Touch release out with a more permanent workaround for this iOS bug.

Jay (Indigo Support)
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Posted on
Tue Nov 01, 2022 5:51 pm
DaveL17 offline
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Re: Indigo Touch Broken on iOS 16 release

Can reproduce. XR will crash with font size turned up. Turned it back returns app to normal.


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Posted on
Tue Nov 01, 2022 6:00 pm
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Re: Indigo Touch Broken on iOS 16 release

UPDATE: Changing the font size (and changing it back) also borked my Mail.app and my weather widget (and probably other things). I had to force close Mail (even after setting the font back) to restore it.

There is definitely something larger afoot.

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Posted on
Tue Nov 15, 2022 11:07 am
Redrocker offline
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Re: Indigo Touch Broken on iOS 16 release

Being that I will be out of the country and needed this to work, I gave the font resize a try and Bingo! it worked for me as well. Odd, very odd.

~Mark
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