Problems connecting from iPad app

Posted on
Tue Aug 07, 2018 7:10 pm
Different Computers offline
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Re: Problems connecting from iPad app

PatriciaW wrote:
because it did not display the SSID


The SSID does not ever display in the Indigo Touch app under Settings. I mean, unless your Indigo Mac is named the exact same thing as your SSID! But even then, it's not really the SSID. It's the name of the Mac.

SmartThings refugee, so happy to be on Indigo. 10.13.6 on an i5 MBP w/Harmony Hub, Hue, DomoPad, Dynamic URL, Device Extensions, HomeKit Bridge, MatplotLib, Plex, uniFAP, Wunderground, Nanoleaf, LED Simple Effects, Airfoil Pro, Grafana.

Posted on
Wed Aug 08, 2018 6:20 am
PatriciaW offline
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Re: Problems connecting from iPad app

When the problem occurs, what happens if you press the settings (gear) icon in Indigo Touch then re-select your Indigo Server from the table? Does it then connect okay?


Please ignore my earlier comment about finding the IP address. The issue was that when I tried to enter the IP address it did not find the entry. Eventually the Server Name showed up and I do not remember what I did to get that to show. What I could not find was the server name. It does not appear on the Android, nor on the desktop.

Also, try restarting your WiFi access point (and/or router if that is separate). They can get into bad states that will cause the automatic Bonjour address resolving to fail.

Yesterday we reset the router (ASUS) but within 6 hours the connection failed and I had to switch SSID to connect.

Posted on
Wed Aug 08, 2018 7:04 am
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Re: Problems connecting from iPad app

PatriciaW wrote:
Yesterday we reset the router (ASUS) but within 6 hours the connection failed and I had to switch SSID to connect.

Please confirm that when the failure to connect happens, that you have other connectivity BEFORE you do the SSID switch fix.

SmartThings refugee, so happy to be on Indigo. 10.13.6 on an i5 MBP w/Harmony Hub, Hue, DomoPad, Dynamic URL, Device Extensions, HomeKit Bridge, MatplotLib, Plex, uniFAP, Wunderground, Nanoleaf, LED Simple Effects, Airfoil Pro, Grafana.

Posted on
Wed Aug 08, 2018 7:48 am
PatriciaW offline
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Re: Problems connecting from iPad app

The SSID does not ever display in the Indigo Touch app under Settings. I mean, unless your Indigo Mac is named the exact same thing as your SSID! But even then, it's not really the SSID. It's the name of the Mac.


I meant the local server name.

In Indigo Touch, how are you specifying the address of the server?


When I tried to connect it didn't show the local server name so I entered the IP address but that didn't work either. Now I suspect that it was because I was connected to the wrong (i.e. not working) SSID and if I had switched SSID I would have seen the local server name.

Posted on
Wed Aug 08, 2018 7:51 am
PatriciaW offline
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Re: Problems connecting from iPad app

Please confirm that when the failure to connect happens, that you have other connectivity BEFORE you do the SSID switch fix.


I don't know what you mean by "other connectivity". I only do the SSID switch when I do not have the other connectivity.

Posted on
Wed Aug 08, 2018 9:00 am
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Re: Problems connecting from iPad app

You said you couldn't connect to the Indigo Server with the iPad, but you could for example surf the internet.

I want to make sure that you can surf the internet (=other connectivity) at the same time when you cannot contact the Indigo server. If, as I suspect, when you lose Indigo Touch connectivity, you lose all internet, the problem is not with Indigo.

Also, when you try to connect to the Indigo server, are you using an internal IP address?

SmartThings refugee, so happy to be on Indigo. 10.13.6 on an i5 MBP w/Harmony Hub, Hue, DomoPad, Dynamic URL, Device Extensions, HomeKit Bridge, MatplotLib, Plex, uniFAP, Wunderground, Nanoleaf, LED Simple Effects, Airfoil Pro, Grafana.

Posted on
Wed Aug 08, 2018 10:15 am
jay (support) offline
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Re: Problems connecting from iPad app

PatriciaW wrote:
The issue was that when I tried to enter the IP address it did not find the entry. Eventually the Server Name showed up and I do not remember what I did to get that to show. What I could not find was the server name.


If the server isn't showing up automatically or is taking a long time to appear, then something is wrong with your network and Bonjour resolution isn't working (or is flakey). You'll need to check your router's configuration to make sure that there's nothing blocking UPnP and/or Bonjour. This is likely also why it works for a while and then stops - the Bonjour resolution isn't happening or is taking a very long time. As I said in the other thread, this seems to indicate that you are having some kind of network issue.

PatriciaW wrote:
It does not appear on the Android, nor on the desktop.


What doesn't appear? The Mac client doesn't use bonjour to connect to the server so it never shows the server name by discovery...

Jay (Indigo Support)
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Posted on
Wed Aug 08, 2018 11:31 am
PatriciaW offline
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Re: Problems connecting from iPad app

You said you couldn't connect to the Indigo Server with the iPad, but you could for example surf the internet.

I want to make sure that you can surf the internet (=other connectivity) at the same time when you cannot contact the Indigo server. If, as I suspect, when you lose Indigo Touch connectivity, you lose all internet, the problem is not with Indigo.

Also, when you try to connect to the Indigo server, are you using an internal IP address?

I could access the internet all the time.

At all times I was using the two SSIDs for network access (in the iPad settings - not Indigo touch). I tried to use an IP address but I couldn't.

Posted on
Wed Aug 08, 2018 1:20 pm
FlyingDiver offline
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Re: Problems connecting from iPad app

I think there's something flaky going on between the two different WiFi networks. Like they're on different access points and different subnets or something like that. And the iPad is switching between the two so it's loosing the bonjour settings for the other subnet.

Patricia - I've run a lot of different software on a lot of different networks and WiFi setups, and I've never heard of any software that would run on a 2.4GHz network and not a 5GHz (or vice versa). Can you be a little more specific about what software is having problems on which network? I'll bet that if we could figure out how to eliminate one or the other your problem would go away. Or, just make sure that both frequencies are available from the same access points and are on the same network, it would fix things as well.

The following info will help pin this down:

1. Go to Settings app on the iPad. Select the Wi-Fi section.
2. Connect to one of your Wifi networks. Touch the I-in-a-circle icon.
3. Write down the Wifi network name, IP address, and Subnet Mask.
4. Connect to the other Wifi network. Repeat the step above.

Post that info here.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Aug 08, 2018 7:36 pm
PatriciaW offline
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Re: Problems connecting from iPad app

Patricia - I've run a lot of different software on a lot of different networks and WiFi setups, and I've never heard of any software that would run on a 2.4GHz network and not a 5GHz (or vice versa). Can you be a little more specific about what software is having problems on which network? I'll bet that if we could figure out how to eliminate one or the other your problem would go away. Or, just make sure that both frequencies are available from the same access points and are on the same network, it would fix things as well.


I don't want to get sidetracked on this issue - I just mentioned it as a reason for having two SSIDs. It was a long time ago and probably was related to IoT devices such as thermostats.

I also do not think they are the issue since the Android app runs without difficulty.

Posted on
Wed Aug 08, 2018 7:50 pm
FlyingDiver offline
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Re: Problems connecting from iPad app

PatriciaW wrote:
I don't want to get sidetracked on this issue - I just mentioned it as a reason for having two SSIDs. It was a long time ago and probably was related to IoT devices such as thermostats.

I also do not think they are the issue since the Android app runs without difficulty.


But if you switching SSIDs fixes the issue, then it is related.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Aug 08, 2018 8:30 pm
lanbrown offline
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Re: Problems connecting from iPad app

Isn't the app on the iPad Indigo Touch? Is the app on the Android Domotics Pad (DomoPad)? If so, they are two completely different apps, from different developers and work totally different. So one device having an issue and the other not means that you cannot compare the two. They are not the same.

If you have IoT devices on one network and other devices on the other, then it sounds like the iPad needs to be told to forget about the IoT network completely. It sounds like you're not even sure why you have two different SSID's. On my network, the same SSID is used for 2.4GHz and 5GHz and then on top of that I have different networks each with their own SSID. I also have a network for SSID's but if I connect to that network, I don't have access to my Indigo server as that is by design. I need to use the correct SSID.

Do both SSID's do the same exact thing; i.e. do they have the same access. if you don't know, then just say you don't know.

Others here have kept asking for the same information and you are not providing it. If you want help, then you need to provide the requested info. If you don't want to provide the info, then that is your purgative. However, you are here asking for help. No one here knows how your network is configured, you do. So either provide the information or don't, but don't expect people to keep trying to help when you yourself are not helping resolve this issue. If you just want someone else to figure it out, I'm sure there is a local company that provides home network/computer help.

Have you contacted Asus about this issue or checked to see if there is a newer firmware available for your router? That would be the first thing to check. No need for people trying to resolve an issue that could be fixed in a newer firmware release. Indigo Touch uses mDNS, Domotics Pad does not. So if your router is having an issue with mDNS it will impact Indigo Touch but Domotics Pad will not.

Posted on
Wed Aug 08, 2018 10:05 pm
RogueProeliator offline
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Re: Problems connecting from iPad app

That would be the first thing to check. No need for people trying to resolve an issue that could be fixed in a newer firmware release. Indigo Touch uses mDNS, Domotics Pad does not. So if your router is having an issue with mDNS it will impact Indigo Touch but Domotics Pad will not.

FWIW, it does do discovery using multicast DNS. But still, while it gives some hints that one continues to run, there are plenty opportunities for differences between the hardware and software. I, like others, suspect there is a network issue somewhere.

Patricia, is there any chance that your iPad could be getting in an IP conflict (that is, you have two devices reserved to the same IP address)? It also could be some type of hardware issue, of course. Perhaps a wipe of the iPad would be in order and start fresh?

Posted on
Thu Aug 09, 2018 5:56 am
PatriciaW offline
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Re: Problems connecting from iPad app

I appreciate the assistance that everyone has provided.

I don't know if I said this earlier but I suspect that this is an Apple problem since for a long time (years?) the iPad Indigo Touch worked without problem with the current network. This problem started about a month ago. I also posted a question to the Apple Forum but so far no one has replied. I posted to this forum partly to let others with the same problem (there was one other) know how I circumvented it. But I am not prepared to make major changes to the network given that I can get the app to work by changing the SSID which takes a few seconds.

Thanks to everyone who replied.

Posted on
Thu Aug 09, 2018 9:21 am
PatriciaW offline
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Re: Problems connecting from iPad app

The following info will help pin this down:

1. Go to Settings app on the iPad. Select the Wi-Fi section.
2. Connect to one of your Wifi networks. Touch the I-in-a-circle icon.
3. Write down the Wifi network name, IP address, and Subnet Mask.
4. Connect to the other Wifi network. Repeat the step above.


I'm sorry I didn't answer this before I ended this post but I did check the settings and both are the same:
ipv4 192.168.0.137
subnet 255.255.255.0
router 192.168.0.1
(these are the desktop settings)

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