ITW twitchy about connectivity

Posted on
Fri Jun 07, 2024 7:41 am
nathanw offline
Posts: 155
Joined: Sep 05, 2011
Location: Boston, MA

ITW twitchy about connectivity

I have a tab open with ITW on a Chromebook in my office. Every time I come in in the morning and switch to that tab, it has the banner/window that the server can't be reached, and that I should refresh. I think the page or the whole laptop just went to sleep.

I *can* refresh, but it feels like ITW ought to be able to do some retrying of its own, and maybe pay attention to the various online/offline browser states to trigger retries.

Is this expected behavior?

Posted on
Fri Jun 07, 2024 9:36 am
jay (support) offline
Site Admin
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Posts: 18277
Joined: Mar 19, 2008
Location: Austin, Texas

Re: ITW twitchy about connectivity

For the moment, this is expected behavior. We use websockets to connect to the Indigo Server, so when the network connection dies so do the websockets.

We will add a feature request to look into some kind of retry logic for a future release.

Jay (Indigo Support)
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