I have two Schlage Connect locks which have been working perfectly for years.
In the past few days, they have both stopped working in the same way. That is, Indigo can see them, lock, them and unlock them, as can Alexa.
The problem is that they do not react to any of these commands. I have excluded them, and included them with encryption multiple times. They sync normally. But neither of them will either physically lock or unlock.
Any suggestions?