Indigo 2021.2 Client Window disappearing

Posted on
Fri Jan 21, 2022 9:34 pm
metaphorman offline
Posts: 4
Joined: Jan 21, 2022

Indigo 2021.2 Client Window disappearing

Hello,

I have had this issue since upgrading to Indigo 2021, both .1 and .2.
Indigo is installed on a MacMini running Mac OS 10.15.7.
I usually leave the client running with the Event Log window open.
Upon returning I find the client window has disappeared and the start local server/ connect to remote server dialog is up.
When I click start local server the dialogue shows the server is still running. If I quit Indigo Client and restart, all is well.
Any ideas why the client window closes and it thinks the server isn't running?

Posted on
Sat Jan 22, 2022 4:52 pm
matt (support) offline
Site Admin
User avatar
Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: Indigo 2021.2 Client Window disappearing

I'm not sure on this one. It sounds like maybe the client (UI) is crashing, but I would expect the app to not be running at all (so no windows showing). Check the following folders for any Indigo related crash files:

Code: Select all
  /Library/Logs/CrashReporter/
  /Library/Logs/DiagnosticReports/
  ~/Library/Logs/CrashReporter/
  ~/Library/Logs/DiagnosticReports/

You are running the Indigo client (UI) on the same Mac as the server, right?

Image

Posted on
Wed Jan 26, 2022 1:36 am
metaphorman offline
Posts: 4
Joined: Jan 21, 2022

Re: Indigo 2021.2 Client Window disappearing

Hi Matt,

Yes the client and server are running on the same computer.
I checked the logs you mentioned but could find anything that would intuitively lead to an answer of the issue.

Here is what shows in the /Library/Logs/DiagnosticsReports

{"message":{"activations":0,"activeTime":0,"activityPeriods":0,"appDescription":"com.perceptiveautomation.indigo-client-2021-2 ||| 2021.2.0 (2021.2.0)","foreground":"YES","idleTimeouts":0,"launches":0,"powerTime":0,"processName":"Indigo 2021.2","uptime":84962},"name":"com.apple.osanalytics.appUsage","uuid":"4d7c9e4a-8c8c-4971-bce3-09d38d078849_2"}
{"message":{"activations":0,"activeTime":0,"activityPeriods":0,"appDescription":"com.perceptiveautomation.indigo-plugin-host ||| 2021.2.0 (2021.2.0)","foreground":"NO","idleTimeouts":0,"launches":0,"powerTime":0,"processName":"IndigoPluginHost","uptime":84962},"name":"com.apple.osanalytics.appUsage","uuid":"4d7c9e4a-8c8c-4971-bce3-09d38d078849_2"}
{"message":{"activations":0,"activeTime":0,"activityPeriods":0,"appDescription":"com.perceptiveautomation.indigo-server ||| 2021.2.0 (2021.2.0)","foreground":"NO","idleTimeouts":0,"launches":0,"powerTime":0,"processName":"IndigoServer","uptime":84962},"name":"com.apple.osanalytics.appUsage","uuid":"4d7c9e4a-8c8c-4971-bce3-09d38d078849_2"}

Posted on
Wed Jan 26, 2022 12:02 pm
matt (support) offline
Site Admin
User avatar
Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: Indigo 2021.2 Client Window disappearing

Are you running any type of firewall or virus protection software (LittleSnitch, etc.)?

Image

Posted on
Wed Jan 26, 2022 10:36 pm
metaphorman offline
Posts: 4
Joined: Jan 21, 2022

Re: Indigo 2021.2 Client Window disappearing

No I am not.
Its a mystery.

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