Need help from a smart person - Indigo/Zwift port theft?

Posted on
Thu Apr 23, 2020 4:17 pm
cdeggz offline
Posts: 33
Joined: Nov 30, 2014

Need help from a smart person - Indigo/Zwift port theft?

I'm not a smart person and don't understand. I hope you can help.

Indigo 7.4 works great and stays connected to my PowerLinc 2413U. However, I recently downloaded the Zwift Mac app which connects my computer to my bike trainer.

When that app connects via bluetooth to my trainer, Indigo looses its USB connection to the PowerLinc. If I kill Zwift and disable and re-enable the powerlinc connection, Indigo works well again.

Using a iMac Pro (can't imagine it's a number of connection issue). I tried disconnecting a bunch of other USB items and that did not help.

Something to do with porting or addresses or something? I don't even know where to start.


https://zwift.com/download

Posted on
Thu Apr 23, 2020 4:59 pm
jay (support) offline
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Location: Austin, Texas

Re: Need help from a smart person - Indigo/Zwift port theft?

So, a bluetooth connection between your Mac and the trainer should be somewhat disconnected from their app. So, do you only see the issue when their app launches and is running? And when it quits you can restart the Insteon interface and it comes back? If so, that sounds like their app is doing bad things with the serial port. What are the exact errors you see in the Event Log when Insteon stops working?

Are there any settings in the app to select a serial port? If not, my guess is that their app is scanning each serial port, opening it and attempting to do something with it to determine if it's the right one. That is very bad and will definitely interrupt Indigo's communication with the PowerLinc. Not saying that is the issue, just a theory...

Jay (Indigo Support)
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Posted on
Thu Apr 23, 2020 6:21 pm
cdeggz offline
Posts: 33
Joined: Nov 30, 2014

Re: Need help from a smart person - Indigo/Zwift port theft?

Correct, I only see the issue when the Zwift application if running and the application has established the BT link to the bike trainer.

It does look like Zwift steals the serial port from the PowerLinc/Indigo. Attempting to Disable and re-enable that connection does not bring it back until Zwift is shut down.

Here's the Log:
Code: Select all
Apr 22, 2020 at 10:36:43 PM
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Opened.
   Trigger                         Downstairs Occupied
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Closed.
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Opened.
   Trigger                         Downstairs Occupied
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Closed.
   Error                           PowerLinc not responding -- attempting reset
   Power Failure                   possible power failure
   Error                           unknown command bytes received 9B 06 (ignoring)
   Interface Failure               lost connection with interface
   Error                           unknown command bytes received 9B 06 (ignoring)
   WebServer                       could not find device "Dining Windows"
   WebServer                       could not find device "Right Windows"

Apr 22, 2020 at 10:37:23 PM
   Error                           unknown command bytes received 60 2F (ignoring)
   Error                           unknown command bytes received 60 2F (ignoring)
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Opened.
   Trigger                         Downstairs Occupied
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Closed.
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Opened.
   Trigger                         Downstairs Occupied
   Error                           unknown command bytes received 60 2F (ignoring)
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Closed.

Apr 22, 2020 at 10:37:56 PM
   Error                           unknown command bytes received 03 15 (ignoring)
   Error                           unknown command bytes received 9B 06 (ignoring)

Apr 22, 2020 at 10:38:21 PM
   Closed connection to PowerLinc 2413U
   Disabling interface "INSTEON Commands 7.4.2"
   Stopping interface "INSTEON Commands 7.4.2" (pid 54427)
   Plugin disable request ignored (plugin is currently stopping or starting)
   Stopped interface "INSTEON Commands 7.4.2"
   Enabling interface "INSTEON Commands 7.4.2"
   Starting interface "INSTEON Commands 7.4.2" (pid 81269)
   Started interface "INSTEON Commands 7.4.2"
   WebServer                       Indigo Touch client connected from 73.93.95.211
   Interface Failure               failed to establish connection with serial interface PowerLinc Modem on port usbserial-A60339GZ
   Closed connection to PowerLinc Modem
   Disabling interface "INSTEON Commands 7.4.2"
   Stopping interface "INSTEON Commands 7.4.2" (pid 81269)
   Stopped interface "INSTEON Commands 7.4.2"

Apr 22, 2020 at 10:39:03 PM
   Schedule                        Downstairs Occupied (delayed action)
   Enabling interface "INSTEON Commands 7.4.2"
   Starting interface "INSTEON Commands 7.4.2" (pid 81278)
   Started interface "INSTEON Commands 7.4.2"
   Interface Failure               failed to establish connection with serial interface PowerLinc Modem on port usbserial-A60339GZ
   Closed connection to PowerLinc Modem
   Disabling interface "INSTEON Commands 7.4.2"
   Stopping interface "INSTEON Commands 7.4.2" (pid 81278)
   Plugin disable request ignored (plugin is currently stopping or starting)
   Plugin disable request ignored (plugin is currently stopping or starting)
   Stopped interface "INSTEON Commands 7.4.2"

Apr 22, 2020 at 10:39:56 PM
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Opened.
   Trigger                         Downstairs Occupied
   Enabling interface "INSTEON Commands 7.4.2"
   Starting interface "INSTEON Commands 7.4.2" (pid 81282)
   Started interface "INSTEON Commands 7.4.2"
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Closed.
   Interface Failure               failed to establish connection with serial interface PowerLinc Modem on port usbserial-A60339GZ
   Closed connection to PowerLinc Modem
   Disabling interface "INSTEON Commands 7.4.2"
   Stopping interface "INSTEON Commands 7.4.2" (pid 81282)
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Opened.
   Trigger                         Downstairs Occupied
   Stopped interface "INSTEON Commands 7.4.2"
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Closed.
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Opened.
   Trigger                         Downstairs Occupied
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Closed.
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Opened.
   Trigger                         Downstairs Occupied
   Enabling interface "INSTEON Commands 7.4.2"
   Starting interface "INSTEON Commands 7.4.2" (pid 81287)
   Started interface "INSTEON Commands 7.4.2"
   DSC Alarm                       Alarm Zone 'Downstairs Motion' Closed.
   Interface Failure               failed to establish connection with serial interface PowerLinc Modem on port usbserial-A60339GZ
   Closed connection to PowerLinc Modem
   Disabling interface "INSTEON Commands 7.4.2"
   Stopping interface "INSTEON Commands 7.4.2" (pid 81287)
   Stopped interface "INSTEON Commands 7.4.2"

Apr 22, 2020 at 10:40:54 PM
   Enabling interface "INSTEON Commands 7.4.2"
   Starting interface "INSTEON Commands 7.4.2" (pid 81289)
   Started interface "INSTEON Commands 7.4.2"
   Interface Failure               failed to establish connection with serial interface PowerLinc Modem on port usbserial-A60339GZ
   Connected to PowerLinc 2413U interface on port usbserial-A60339GZ
   PowerLinc address 2F.F6.7D, firmware version 9.11


Posted on
Thu Apr 23, 2020 6:27 pm
matt (support) offline
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Posts: 19966
Joined: Jan 27, 2003
Location: Texas

Re: Need help from a smart person - Indigo/Zwift port theft?

If the Zwift app is connecting to serial ports it shouldn't (PowerLinc in this case) don't believe there is anything we can do to prevent the disconnects. I was going to suggest other USB ports (including USB hubs) on the chance that it is a driver or hardware level conflict, but it sounds like you've already done so. I think you'll have to contact Zwift and tell them their app is misbehaving to see if they will fix the issue.

Image

Posted on
Thu Apr 23, 2020 9:01 pm
RogueProeliator offline
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Posts: 2333
Joined: Nov 13, 2012
Location: Baton Rouge, LA

Re: Need help from a smart person - Indigo/Zwift port theft?

I found a review that indicates they have a USB stick dongle for those w/o a Bluetooth computer -- I bet it is connecting to the port attempting to find this. You might search through the settings for the Zswift application and be sure that there isn't a setting specifying what type of connection to use in order to connect to the bike. Perhaps they have options you can enable/disable so it isn't searching/trying to connect to the non-Bluetooth ports.

Adam

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