Unscheduled Prism Server Down Time

[matt (support)]

Our hosted Prism server, which is used to relay reflector connections to the Indigo Server running in your house, is currently down. We are actively working on restoring the service.

[matt (support)]

It should be back up now. If your GoPrism.com reflector connection isn't working, then wait about 15 more minutes to see if it is automatically restored.

Matt I am getting

Error reflector connection not open
Killing 15869 using SIGTERM
returned ESRCH


I stopped the whole mess and restarted and still no joy

[matt (support)]

Did you restart the server or restart your Mac? Try restarting your Mac, if you haven't already.

rebooted the works

and still the same error code

[matt (support)]

Open up the Terminal and type the following (copy/paste each line individually and press return after each line):

Code: Select all

cd /Library/Application\ Support/Perceptive\ Automation/Indigo\ 4/Preferences/PrismReflector

ls -al

chmod ugo-x *

chmod o-rwx *

chmod g-rw id_rsa

ls -al

Copy/paste the results from the Terminal window into a forum post so I can take a look at it. Then restart your Mac and see if works.

Ahhh Indigo 4 I am only at 3....that be the problem


OK I see why it doesn't work. I can't really justify the upgrade righty now
with all the hardware problems I have with the sensors


thanks for you quick response though

[matt (support)]

Actually, GoPrism.com works with Indigo 3 as well. Change that first Terminal line to this instead:

Code: Select all

cd /Library/Application\ Support/Perceptive\ Automation/Indigo\ 2/Preferences/PrismReflector

Ok I did thae permission chang and this is what I got


drwxrwx--- 5 jason admin 170 Mar 5 2007 .
drwxrwxr-x 12 root admin 408 Jan 7 10:08 ..
-rw------- 1 jason admin 883 Mar 5 2007 id_rsa
-rw-rw---- 1 jason admin 233 Mar 5 2007 id_rsa.pub
-rw-rw---- 1 jason admin 966 Mar 5 2007 ssh_config


let me try restart and will let you know.. does the user haveto be a member of the owning group? because it is not currently

Matt

Your idea didn't work.... but got me thinking... if I run from user that installed it with.. no problems...

so went back to my startuo user

did a chmod 660 id_rsa

result

drwxrwx--- 5 jason admin 170 Mar 5 2007 .
drwxrwxr-x 12 root admin 408 Jan 7 11:39 ..
-rw-rw---- 1 jason admin 883 Mar 5 2007 id_rsa
-rw-rw---- 1 jason admin 233 Mar 5 2007 id_rsa.pub
-rw-rw---- 1 jason admin 966 Mar 5 2007 ssh_config



all works now


cool

thanks again

Now the original user has the issue that startup did.... definatelky permissions in my addled mind

[matt (support)]

Yes, the permissions on the id_rsa file have to be just right, or the reflector tunnel (ssh) will fail. Unfortunately, that is coming from the OS X ssh command itself and not Indigo.

It is my understanding that the permissions on id_rsa have to be set to -rw-------, and the user under which ssh (and thus Indigo Server) are run has to match the user owner of that file. Is that not the case? Are you running Indigo Server under a different account than 'jason'? If so, try changing the ownership of the file.

Matt

Hey I wasn't blaming you.. yours is one of the cleanest pieces of software that I have used .. if teh hardware was only as good


Actually I have to tweak that ownership and some data ones too...

but you info got that running again.. alas iy would appear the WR800 just when bonkers so once again I am SOL

thanks again for your quick and informative help

[matt (support)]

Hey I wasn't blaming you.. yours is one of the cleanest pieces of software that I have used

No worries -- I didn't think you were blaming Indigo. Just wanted to explain that the permission problem is outside the scope of Indigo somewhat. But I am considering some changes that will make it a bit more robust and hopefully avoid these problems, as this issue has come up a few times now.