reflector connection test failed: unable to connect to serve

Hi, I've been seeing this error in the Event Log and finally got around to trying to fix it.

I followed https://wiki.indigodomo.com/doku.php?id ... activation and did a manual activation, but:

19 Mar 2022 at 06:24:50
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 5 seconds
Reflector restarting reflector connection to https://***.indigodomo.net

19 Mar 2022 at 06:25:34
Z-Wave received "022 - Outside Gate" status update battery level 80%

19 Mar 2022 at 06:25:55
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 2 minutes

19 Mar 2022 at 06:27:56
Reflector restarting reflector connection to https://***.indigodomo.net

19 Mar 2022 at 06:28:46
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 6 minutes

19 Mar 2022 at 06:29:53
Z-Wave received "Conservatory Temperature" sensor update to 15.2 °C
Trigger Conservatory temperature
Z-Wave received "Conservatory Humidity" sensor update to 59%
Z-Wave received "Conservatory Luminance" sensor update to 42 lux
Trigger Conservatory luminance
Z-Wave received "Conservatory Ultraviolet" sensor update to 0

19 Mar 2022 at 06:33:40
Schedule Startup 1 (delayed action)
Z-Wave sent "Garden Fountain" off

19 Mar 2022 at 06:34:47
Reflector restarting reflector connection to https://***.indigodomo.net

19 Mar 2022 at 06:35:38
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 15 minutes


***@***s-iMac-M1 ~ % ping ***.indigodomo.net
PING indigodomo.net (166.78.9.120): 56 data bytes
64 bytes from 166.78.9.120: icmp_seq=0 ttl=45 time=113.106 ms
64 bytes from 166.78.9.120: icmp_seq=1 ttl=45 time=112.665 ms
64 bytes from 166.78.9.120: icmp_seq=2 ttl=45 time=112.699 ms
64 bytes from 166.78.9.120: icmp_seq=3 ttl=45 time=112.638 ms
64 bytes from 166.78.9.120: icmp_seq=4 ttl=45 time=112.582 ms
64 bytes from 166.78.9.120: icmp_seq=5 ttl=45 time=112.664 ms
64 bytes from 166.78.9.120: icmp_seq=6 ttl=45 time=112.533 ms
64 bytes from 166.78.9.120: icmp_seq=7 ttl=45 time=112.589 ms
64 bytes from 166.78.9.120: icmp_seq=8 ttl=45 time=112.593 ms
64 bytes from 166.78.9.120: icmp_seq=9 ttl=45 time=112.691 ms
64 bytes from 166.78.9.120: icmp_seq=10 ttl=45 time=112.573 ms
64 bytes from 166.78.9.120: icmp_seq=11 ttl=45 time=112.672 ms
64 bytes from 166.78.9.120: icmp_seq=12 ttl=45 time=112.659 ms
64 bytes from 166.78.9.120: icmp_seq=13 ttl=45 time=112.819 ms
64 bytes from 166.78.9.120: icmp_seq=14 ttl=45 time=112.733 ms
64 bytes from 166.78.9.120: icmp_seq=15 ttl=45 time=112.602 ms
64 bytes from 166.78.9.120: icmp_seq=16 ttl=45 time=112.482 ms
64 bytes from 166.78.9.120: icmp_seq=17 ttl=45 time=112.660 ms
64 bytes from 166.78.9.120: icmp_seq=18 ttl=45 time=112.587 ms
64 bytes from 166.78.9.120: icmp_seq=19 ttl=45 time=112.666 ms
64 bytes from 166.78.9.120: icmp_seq=20 ttl=45 time=112.563 ms
64 bytes from 166.78.9.120: icmp_seq=21 ttl=45 time=112.498 ms
64 bytes from 166.78.9.120: icmp_seq=22 ttl=45 time=112.834 ms
64 bytes from 166.78.9.120: icmp_seq=23 ttl=45 time=113.068 ms
64 bytes from 166.78.9.120: icmp_seq=24 ttl=45 time=112.621 ms
64 bytes from 166.78.9.120: icmp_seq=25 ttl=45 time=112.608 ms

What, please, are your thoughts?

[matt (support)]

Your reflector is currently up and working here (I just tested it specifically). Is it working for you now? The errors you are seeing look like ISP or connectivity problems.

Note the ping test isn't that useful, as all it shows is our reflector server is up and running, not if your reflector is connected and working back to your Mac.

Thank you. Log excerpts:

19 Mar 2022 at 13:59:45
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 15 minutes

19 Mar 2022 at 14:15:42
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 15 minutes

19 Mar 2022 at 14:30:43
Reflector restarting reflector connection to https://***.indigodomo.net

19 Mar 2022 at 14:31:34
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 15 minutes

19 Mar 2022 at 14:46:35
Reflector restarting reflector connection to https://***.indigodomo.net

19 Mar 2022 at 14:47:25
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 15 minutes

19 Mar 2022 at 15:02:26
Reflector restarting reflector connection to https://***.indigodomo.net

19 Mar 2022 at 15:03:16
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 15 minutes

19 Mar 2022 at 15:17:32
Hue Lights 2 Error versionCheck: Unable to reach the version server.

19 Mar 2022 at 15:18:18
Reflector restarting reflector connection to https://***.indigodomo.net

19 Mar 2022 at 15:19:08
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 15 minutes

19 Mar 2022 at 15:34:09
Reflector restarting reflector connection to https://***.indigodomo.net

19 Mar 2022 at 15:35:00
Error reflector connection test failed: unable to connect to server
Warning reflector reconnection scheduled in 15 minutes

I edited out all the sensor log entries. I don't think I have a poor internet connection.

Are there diagnostics I can run?

[matt (support)]

Does it ever work for you? It worked a few days ago for me when I was replying to your message.

Can you access this URL from your Indigo Server Mac in Safari successfully?

In my logs I have:
2022-02-25 Events
2022-02-26 Events
2022-02-27 Events
2022-02-28 Events
2022-03-01 Events
2022-03-02 Events
2022-03-03 Events
2022-03-04 Events
2022-03-05 Events
2022-03-06 Events
2022-03-07 Events
2022-03-08 Events
2022-03-09 Events
2022-03-10 Events
2022-03-11 Events
2022-03-12 Events
2022-03-13 Events
2022-03-14 Events
2022-03-15 Events
2022-03-16 Events
2022-03-17 Events
2022-03-18 Events
2022-03-19 Events
2022-03-20 Events
2022-03-21 Events
2022-03-22 Events
2022-03-23 Events
2022-03-24 Events
2022-03-25 Events

When I search for "reflector connection test failed" I get:
2022-03-06 Events
2022-03-25 Events
2022-03-24 Events
2022-03-23 Events
2022-03-22 Events
2022-03-21 Events
2022-03-20 Events
2022-03-19 Events
2022-03-18 Events
2022-03-17 Events
2022-03-16 Events
2022-03-15 Events
2022-03-14 Events
2022-03-13 Events
2022-03-12 Events
2022-03-11 Events
2022-03-10 Events
2022-03-09 Events
2022-03-08 Events
2022-03-07 Events
2022-03-05 Events
2022-03-04 Events
2022-03-03 Events

It seems to have failed at:
2022-03-03 15:46:38.609 Z-Wave received "Garage Temperature" sensor update to 10.1 °C
2022-03-03 15:46:38.610 Trigger Garage temperature
2022-03-03 15:46:38.850 Z-Wave received "Garage Humidity" sensor update to 85%
2022-03-03 15:46:38.850 Trigger Garage humidity
2022-03-03 15:46:39.848 Z-Wave received "Garage Luminance" sensor update to 17 lux
2022-03-03 15:46:39.850 Trigger Garage luminance
2022-03-03 15:46:40.028 Z-Wave received "Garage Ultraviolet" sensor update to 0
2022-03-03 15:47:15.381 Error reflector connection test failed: unable to connect to server
2022-03-03 15:47:15.382 Warning reflector reconnection scheduled in 5 seconds
2022-03-03 15:47:21.536 Reflector restarting reflector connection to https://***.indigodomo.net
2022-03-03 15:48:11.824 Error reflector connection test failed: unable to connect to server
2022-03-03 15:48:11.826 Warning reflector reconnection scheduled in 2 minutes
2022-03-03 15:50:12.872 Reflector restarting reflector connection to https://***.indigodomo.net
2022-03-03 15:51:03.179 Error reflector connection test failed: unable to connect to server
2022-03-03 15:51:03.180 Warning reflector reconnection scheduled in 6 minutes
2022-03-03 15:57:04.364 Reflector restarting reflector connection to https://***.indigodomo.net
2022-03-03 15:57:54.831 Error reflector connection test failed: unable to connect to server
2022-03-03 15:57:54.833 Warning reflector reconnection scheduled in 15 minutes

When I click on https://indigodomo.net/ I get to https://www.indigodomo.com/account/reflectors, which I accessed in the manual reset process (above).

Does that help diagnose the problem?

And, just like that, it's working again. Is the DNSServiceProcessResult err = -65563 significant?

2022-03-25 19:00:03.516 Reflector restarting reflector connection to https://***.indigodomo.net
2022-03-25 19:00:54.226 Error reflector connection test failed: unable to connect to server
2022-03-25 19:00:54.227 Warning reflector reconnection scheduled in 15 minutes
2022-03-25 19:04:46.690 Application Indigo Cocoa client disconnected
2022-03-25 19:04:54.625 Web Server Stopping Indigo Web Server...
2022-03-25 19:04:54.669 Application Quitting Indigo Server - received slow quit signal
2022-03-25 19:04:54.670 Application Quitting Indigo Server - stopping plugins
2022-03-25 19:04:54.699 Application Web Server client disconnected
2022-03-25 19:04:54.699 Web Server disconnecting from Indigo server
2022-03-25 19:04:55.288 Warning DNSServiceProcessResult err = -65563
2022-03-25 19:04:55.654 Z-Wave closed connection to Z-Stick Gen5+ (ZW090)
2022-03-25 19:04:56.846 Application Quitting Indigo Server - saving database
2022-03-25 19:04:57.402 Application Quitting Indigo Server - saving preferences
2022-03-25 19:04:57.408 Application Quitting Indigo Server - disconnecting clients
2022-03-25 19:04:58.451 Reflector shutdown reflector connection
2022-03-25 19:04:59.340 Application Quitting Indigo Server - unloading launchd plist
2022-03-25 19:06:01.864 Application Starting Indigo Server version 2021.2.0 on macOS Version 12.2.1 (Build 21D62)
2022-03-25 19:06:03.544 Application Loading database "/Library/Application Support/Perceptive Automation/Indigo 2021.2/Databases/***.indiDb"
2022-03-25 19:06:03.565 Application Waiting for client to connect
2022-03-25 19:06:03.607 Application Retrieved unchanged location for sunset/sunrise calculation
2022-03-25 19:06:04.168 Application Indigo Cocoa client connected
2022-03-25 19:06:05.380 Application Waiting for client to sync
2022-03-25 19:06:07.832 Application Loading disabled plugins
2022-03-25 19:06:07.836 Application Loading internal plugins
2022-03-25 19:06:09.212 Z-Wave connected to Z-Stick Gen5+ (ZW090) interface on /dev/cu.usbmodem3301 (firmware 1.00, SDK unknown)
2022-03-25 19:06:10.115 Reflector starting reflector connection to https://***.indigodomo.net
2022-03-25 19:06:13.638 Application Waiting for external plugins to initialize
2022-03-25 19:06:18.635 Application Starting triggers and schedules

[matt (support)]

The next time it fails, restart your Mac and all of your networking equipment (router, modem, switches, etc.). Those types of DNS errors mean either your Mac or network is in a bad state or is somehow marginal.

Thank you.

I'm having this same problem.

Here is in the log:

Jul 23, 2023 at 8:18:07 PM
Error reflector connection test failed: local server unreachable
Warning reflector reconnection scheduled in 5 seconds
Error failed to create reflector connection: local server unreachable
Error check your Firewall and Network configurations and try restarting the server
Warning reflector reconnection scheduled in 15 minutes

When I ping the URL from the Indigo Mac:

ping indigodomo.net
PING indigodomo.net (104.239.240.68): 56 data bytes
64 bytes from 104.239.240.68: icmp_seq=0 ttl=45 time=58.738 ms
64 bytes from 104.239.240.68: icmp_seq=1 ttl=45 time=55.588 ms
64 bytes from 104.239.240.68: icmp_seq=2 ttl=45 time=55.353 ms

Looks fine. When I hit the link from the Server Start Page: (https://alex.indigodomo.net)

Reflector connection is currently down.

The iOS app says it's down. I've booted and such, no Joy.

I used to work...?

UPDATE: It works for about 10-15 seconds after restarting the server, then gives up and I lose the connection.

Weird.

[jay (support)]

Do you have any firewalls turned on? If so, temporarily disable them and see if that changes the behavior.

Nothing different than before when it worked. Do you mean external firewalls or MACOS Firewall on the Indigo Mac?

[matt (support)]

This error:

Code: Select all

Error failed to create reflector connection: local server unreachable

means Indigo isn't able to find its own internal Web server on your Mac. That is the first test Indigo does, before it does a "round trip" test off of our reflector server. It is possible that the server is actually up and the reflector is working though, which explains why it works for a while until Indigo attempts to do a check. The problem might be related to the hosts file on your Mac. See this thread for more troubleshooting steps.

I did the http://localhost:8176/prismstatus check.

It failed.

It also fails at 127.0.0.1.

I checked my host file and it's fine. And ping of localhost works as expected.

The netstat -an | grep 8176 shows there is nothing "listening" at 8176.

What does that mean?

[matt (support)]

That means the Indigo Web Server process is down. Restart the Indigo Server and open two browser windows to refresh every second or so both of those URLs (127.0.0.1 and localhost versions). See if either of them come up for a while (15 seconds as you reported earlier?). The point of this is to see if 127.0.0.1 works but localhost doesn't during that 15 second window.

After running the test for a couple of minutes (after Indigo Server restarts) report the results and copy/paste the contents of the entire Event Log window into a reply on the forum or email it to us.