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Reflector down

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Posted on
Mon Dec 09, 2019 1:46 pm
MarcoGT offline
Posts: 1091
Joined: Sep 11, 2014
Location: Germany

Reflector down

On my father’s MacMini with Indigo 7.3 Reflector is down.
Error “400 invalid parameters”
Indigo Server restart does not help

Any suggestion?
Posted on
Mon Dec 09, 2019 1:52 pm
matt (support) offline
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Re: Reflector down

Email us (support AT indigodomo DOT com) the details such as indigo Account username and reflector name so we can look into it.
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Posted on
Tue Dec 10, 2019 8:56 am
rtripa offline
Posts: 13
Joined: Dec 04, 2015

Re: Reflector down

Hi,

Actually I’m having the same problem.

Rui
Posted on
Tue Dec 10, 2019 10:16 am
matt (support) offline
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Location: Texas

Re: Reflector down

Looks like the problem is/was a third party Python install. Have you installed python on your Mac (via Homebrew or some other installer)?
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Posted on
Wed Dec 11, 2019 6:44 am
njeester offline
Posts: 4
Joined: Jan 09, 2015

Re: Reflector down

I'm having the same problem, too!

(No recent python install changes)
Posted on
Wed Dec 11, 2019 6:59 am
MarcoGT offline
Posts: 1091
Joined: Sep 11, 2014
Location: Germany

Re: Reflector down

Yeah, I deleted a MacPorts Python installation but the problem is still there.
It looks to me more than a coincidence that 3 people on almost the same day are having the same problem :/
Posted on
Wed Dec 11, 2019 8:49 am
matt (support) offline
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Re: Reflector down

MarcoGT wrote:
It looks to me more than a coincidence that 3 people on almost the same day are having the same problem :/

Agreed. I'm going to post some steps (on this thread) to gather information from everyone that is having the problem so we can track down what is going on and come up with a fix.
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Posted on
Wed Dec 11, 2019 10:45 am
norcoscia offline
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Posts: 1206
Joined: Sep 09, 2015

Re: Reflector down

I just got this weird message in my log???

Code: Select all
Schedule                        Update clock
   Error                           reflector connection test failed:
<!DOCTYPE html>
<html lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="X-UA-Compatible" content="IE=edge">
    <meta name="viewport" content="width=device-width, initial-scale=1">
    <meta name="description" content="Advanced Smart Home Software for Mac OS X, compatible with hundreds of Z-Wave, INSTEON and other smart devices. Over 100 plugins to other devices and data sources.">
    <meta name="keywords" content="Smart home, IoT, Internet of things, Home automation, Home control, Z-Wave, zwave, INSTEON, X10, 433Mhz, Mac, iOS, iPhone, iPad, Indigo, Indigo Touch, ZigBee, HomeKit, Nest, SmartThings, Revolv">
    <meta name="author" content="Indigo Domotics">

   
      <!-- FaceBook Open Graph meta data -->
      <meta property="og:title" content="The Indigo Smart Home System for Mac OS X">
      <meta property="og:image" content="https://static.indigodomo.com/www/images/indigo_ios_1024x1024.png">
      <meta property="og:image:width" content="200">
      <meta property="og:image:height" content="200">
      <meta property="og:site_name" content="Indigo Domotics">
      <meta property="og:url" content="http://www.indigodomo.com/">
   

    <meta property="fb:admins" content="501516514" />

    <link rel="shortcut icon" href="https://static.indigodomo.com/www/favicon.ico">

    <title>Indigo Domotics Smarthome Software - Reflector Not Found</title>

    <!-- Bootstrap core CSS -->
    <link href="https://static.indigodomo.com/www/bootstrap/css/bootstrap.min.css" rel="stylesheet">

    <!-- HTML5 shim and Respond.js IE8 support of HTML5 elements and media queries -->
    <!--[if lt IE 9]>
      <script src="https://oss.maxcdn.com/libs/html5shiv/3.7.0/html5shiv.js"></script>
      <script src="https://oss.maxcdn.com/libs/respond.js/1.4.2/respond.min.js"></script>
    <![endif]-->

    <!-- Custom styles for this template -->
    <link href="https://static.indigodomo.com/www/css/indigodomo.css" rel="stylesheet">
    <link href="https://static.indigodomo.com/www
   Error                           reflector reconnection scheduled in 5 seconds
_______
Norm
Posted on
Wed Dec 11, 2019 1:52 pm
matt (support) offline
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Joined: Jan 27, 2003
Location: Texas

Re: Reflector down

We were able to identify and fix the problem. Everyone that experienced this problem should have automatically had their reflectors reconnected by now. If they haven't then stop and restart the Indigo Server. If that fails then please copy/paste the reflector error lines from your Event Log and post or email them to us.
Image
Posted on
Sun Dec 15, 2019 2:02 pm
mgolden50 offline
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Posts: 260
Joined: Jan 29, 2007
Location: Chandler, AZ

Re: Reflector down

Hi Matt,

I'm getting this error after upgrading to 7.4. I've stoped and restarted the server and continue to get the error in the log every 15 minutes. Indigo touch is working but a couple ofI FTTT web hooks that used to work seem not to be working now.
Posted on
Sun Dec 15, 2019 2:03 pm
mgolden50 offline
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Posts: 260
Joined: Jan 29, 2007
Location: Chandler, AZ

Re: Reflector down

Matt,

Sorry the error is:

failed to create reflector connection: [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 7.4/Preferences/PrismReflector/id_rsa.pub'
Error reflector reconnection scheduled in 15 minutes
Posted on
Sun Dec 15, 2019 2:05 pm
matt (support) offline
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Posts: 21417
Joined: Jan 27, 2003
Location: Texas

Re: Reflector down

When that occurs it is normally because another installer (not Indigo) has messed up the file/folder permissions, or the user has used Apple's Migration Assistant to move over the data files (it isn't good about maintaining file/folder owners). In either case the first step is to try re-running the Indigo installer. It attempts to repair permissions on Indigo files.
Image
Posted on
Sun Dec 15, 2019 4:40 pm
mgolden50 offline
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Posts: 260
Joined: Jan 29, 2007
Location: Chandler, AZ

Re: Reflector down

So I reinstalled the Indigo package and now the log is flooded with:

Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Error unable to execute action -- device plugin Action Collection not running
Script Error Error in plugin execution InitializeMain:

Traceback (most recent call last):
File "<string>", line 1, in <module>
File "plugin.py", line 104, in __init__
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/IndigoPluginHost.app/Contents/Resources/PlugIns/plugin_base.py", line 256, in __init__
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/logging/handlers.py", line 171, in __init__
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/logging/handlers.py", line 64, in __init__
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/logging/__init__.py", line 920, in __init__
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/logging/__init__.py", line 950, in _open
IOError: (13, 'Permission denied', u'/Library/Application Support/Perceptive Automation/Indigo 7.4/Logs/indigoplugin.scriptexecutor.embedded_nonblocking_bg/plugin.log')

Stopping embedded script executor host1 (pid 43373)
Script Error Error in plugin execution InitializeMain:

Traceback (most recent call last):
File "<string>", line 1, in <module>
File "plugin.py", line 104, in __init__
File "/Library/Application Support/Perceptive Automation/Indigo 7.4/IndigoPluginHost.app/Contents/Resources/PlugIns/plugin_base.py", line 256, in __init__
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/logging/handlers.py", line 171, in __init__
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/logging/handlers.py", line 64, in __init__
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/logging/__init__.py", line 920, in __init__
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/logging/__init__.py", line 950, in _open
IOError: (13, 'Permission denied', u'/Library/Application Support/Perceptive Automation/Indigo 7.4/Logs/indigoplugin.scriptexecutor.external/plugin.log')

Stopped "embedded script executor host1"
Posted on
Sun Dec 15, 2019 5:40 pm
mgolden50 offline
User avatar
Posts: 260
Joined: Jan 29, 2007
Location: Chandler, AZ

Re: Reflector down

Deleting the plugin host server app and reinstalling Indigo did not solve the problem.

Now my house is completely down with regard to any automation..

Help please
Thanks,
Posted on
Sun Dec 15, 2019 6:12 pm
howartp offline
Posts: 4559
Joined: Jan 09, 2014
Location: West Yorkshire, UK

Re: Reflector down

Reboot Mac?

Backup (copy DB), remove then reinstall Indigo (rather than reinstalling over top)?

It’s definitely saying permission error.


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