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Can't use Reflector server
Posted:
Tue Mar 27, 2018 11:21 amby PatriciaW
I can't access the reflector server. I get the following error from my desktop Indigo:
Failed to get reflector URL from Prism Reflector server.
I checked from the desktop (by disabling WiFi) because I couldn't access the server from my mobile device.
My subscription is active.
What could be the problem?
Re: Can't use Reflector server
Posted:
Tue Mar 27, 2018 2:45 pmby jay (support)
What version of Indigo are you using? What's your reflector name (email us to keep it private)?
Re: Can't use Reflector server
Posted:
Sat Mar 31, 2018 1:57 pmby PatriciaW
I'm using Indigo 7.1.1 (I emailed the Reflector URL).
Re: Can't use Reflector server
Posted:
Fri Apr 06, 2018 9:49 pmby matt (support)
Hi Patricia,
We never received your email. Maybe you sent it to an older support email address? The current one is support AT indigodomo.com.
Some troubleshooting ideas: 1) rerun the Indigo installer – it is possible some file permissions are not correct, 2) try the
5 Manual Reset steps here.
Re: Can't use Reflector server
Posted:
Sun Apr 08, 2018 1:35 pmby PatriciaW
If I remember correctly, I emailed it using the envelop icon at the top of Jay's profile.
Re: Can't use Reflector server
Posted:
Sun Apr 08, 2018 4:02 pmby howartp
Ah, has Jay not been checking his PM’s?
(To be honest I thought they used to be turned off for Matt/Jay to stop us sending them PM’s?!)
Sent from my iPhone using Tapatalk Pro
Re: Can't use Reflector server
Posted:
Sun Apr 08, 2018 4:34 pmby durosity
howartp wrote:Ah, has Jay not been checking his PM’s?
(To be honest I thought they used to be turned off for Matt/Jay to stop us sending them PM’s?!)
Sent from my iPhone using Tapatalk Pro
Nah.. that’s how me and jay communicate all the time.. we have at least 20-30 messages per day..
Sent from my iPhone using Tapatalk
Re: Can't use Reflector server
Posted:
Sun Apr 08, 2018 4:37 pmby PatriciaW
Possibly the problem is that the Reflector Link (not Button) is connected to the wrong license. My regular license is "Indigo 7.0 license upgraded on May 20, 2017 - activated on Mac "Patricia’s iMac". The 7.1 license was given to me as an addon because I couldn't use the 7.1 license on High Sierra and I couldn't back off High Sierra.
Re: Can't use Reflector server
Posted:
Sun Apr 08, 2018 5:41 pmby matt (support)
Please email us at support AT indigodomo.com your Indigo Account username and reflector name. We need to worth off the forum to get the information so we can troubleshoot and get this resolved.
Re: Can't use Reflector server
Posted:
Sun Apr 08, 2018 5:54 pmby matt (support)
durosity wrote:howartp wrote:Ah, has Jay not been checking his PM’s?
(To be honest I thought they used to be turned off for Matt/Jay to stop us sending them PM’s?!)
Sent from my iPhone using Tapatalk Pro
Nah.. that’s how me and jay communicate all the time.. we have at least 20-30 messages per day..
I'm glad to see that script Jay wrote to keep durosity busy is working.