Reflector not working outside of own network

Posted on
Tue Oct 17, 2017 1:25 am
bluefightingcat offline
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Joined: Jan 12, 2015

Reflector not working outside of own network

I am using the android app Domotics Pad to connect to my Indigo Server using prism. Everything seems to be in order but as soon as my phone leaves my home network (to which indigo is connected) I get an error "problems communicating with the indigo server".

I've reset the my reflector and I've also reinstalled the app but nothing seems to be helping.

Any idea what I can do to find the issue?

Posted on
Tue Oct 17, 2017 1:26 am
jens offline
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Joined: May 03, 2015
Location: Sweden

Re: Reflector not working outside of own network

Same problem :?

Posted on
Tue Oct 17, 2017 7:13 am
RogueProeliator offline
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Location: Baton Rouge, LA

Re: Reflector not working outside of own network

The most common occurrence when I've heard this is whenever the Away setting (the Prism URL) is not properly set -- I've seen a ton where there was a simple typo or set to XYZ.indigodomo or XYZ.prismreflector instead of XYZ.goprism.com. So just do a quick double check on that, then we can move on...

If you would, both of you, go to Settings -> Error Reporting and set the Unique Identifier to your forum username. Then, go to Devices and once it fails (either organically or by turning off your WiFi manually) hit the menu button -> Help -> Send Debug Report. Let me know when you have done that and I will find the report in the logs via your username / unique identifier.

Adam

Posted on
Tue Oct 17, 2017 11:48 am
jay (support) offline
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Re: Reflector not working outside of own network

When this happened, did you try the reflector in a browser (https://YOURREFLECTOR.indigodomo.net) and did that work? Just trying to figure out if this is a general reflector issue or is something specific to DomoPad (in which case I'll move this thread over to those forums).

Jay (Indigo Support)
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Posted on
Tue Oct 17, 2017 12:48 pm
howartp offline
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Location: West Yorkshire, UK

Re: Reflector not working outside of own network

jay (support) wrote:
.

Welcome back!


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Posted on
Tue Oct 17, 2017 2:39 pm
jay (support) offline
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Re: Reflector not working outside of own network

howartp wrote:
Welcome back!


Thanks - I was in Canada closing the deal on a brand new Indigo business:

IMG_2783.jpg
IMG_2783.jpg (15.46 KiB) Viewed 1998 times


Parking is BIG BUSINESS in Canada! :twisted:

Jay (Indigo Support)
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Posted on
Tue Oct 17, 2017 3:12 pm
durosity offline
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Re: Reflector not working outside of own network

Airlines, hotels, parking... No wonder you haven’t haven’t shipped 7.1 yet.

*flee*

Computer says no.

Posted on
Tue Oct 17, 2017 4:17 pm
howartp offline
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Re: Reflector not working outside of own network

They can’t even speak proper Anglais up there!


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Posted on
Wed Oct 18, 2017 12:12 am
howartp offline
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Re: Reflector not working outside of own network

durosity wrote:
Airlines, hotels, parking... No wonder you haven’t haven’t shipped 7.1 yet.

*flee*

Indigo 7.1 just shipped - do you know something we don’t?!


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Posted on
Wed Oct 18, 2017 12:36 am
durosity offline
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Re: Reflector not working outside of own network

I know everything.

Computer says no.

Posted on
Wed Oct 18, 2017 12:38 am
howartp offline
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Re: Reflector not working outside of own network

Tonight’s lotto numbers?


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Posted on
Wed Oct 18, 2017 12:41 am
durosity offline
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Re: Reflector not working outside of own network

11, eleven, eleeeeven, eleven, eleven, elllleeeevvveeeeennnnn!

Computer says no.

Posted on
Wed Oct 18, 2017 12:42 am
howartp offline
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Re: Reflector not working outside of own network

Thanks, I’ll share my winnings with you 50/50.


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Posted on
Wed Oct 18, 2017 9:21 am
jay (support) offline
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Re: Reflector not working outside of own network

durosity wrote:
11, eleven, eleeeeven, eleven, eleven, elllleeeevvveeeeennnnn!


That made me :lol:

Jay (Indigo Support)
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Posted on
Wed Oct 18, 2017 10:00 am
durosity offline
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Re: Reflector not working outside of own network

Well off course it did... I’m hilarious.


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Computer says no.

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