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Reflector not working outside of own network
Posted:
Tue Oct 17, 2017 1:25 amby bluefightingcat
I am using the android app Domotics Pad to connect to my Indigo Server using prism. Everything seems to be in order but as soon as my phone leaves my home network (to which indigo is connected) I get an error "problems communicating with the indigo server".
I've reset the my reflector and I've also reinstalled the app but nothing seems to be helping.
Any idea what I can do to find the issue?
Re: Reflector not working outside of own network
Posted:
Tue Oct 17, 2017 1:26 amby jens
Same problem
Re: Reflector not working outside of own network
Posted:
Tue Oct 17, 2017 7:13 amby RogueProeliator
The most common occurrence when I've heard this is whenever the Away setting (the Prism URL) is not properly set -- I've seen a ton where there was a simple typo or set to XYZ.indigodomo or XYZ.prismreflector instead of XYZ.indigodomo.net. So just do a quick double check on that, then we can move on...
If you would, both of you, go to Settings -> Error Reporting and set the Unique Identifier to your forum username. Then, go to Devices and once it fails (either organically or by turning off your WiFi manually) hit the menu button -> Help -> Send Debug Report. Let me know when you have done that and I will find the report in the logs via your username / unique identifier.
Adam
Re: Reflector not working outside of own network
Posted:
Tue Oct 17, 2017 11:48 amby jay (support)
When this happened, did you try the reflector in a browser (
https://YOURREFLECTOR.indigodomo.net) and did that work? Just trying to figure out if this is a general reflector issue or is something specific to DomoPad (in which case I'll move this thread over to those forums).
Re: Reflector not working outside of own network
Posted:
Tue Oct 17, 2017 12:48 pmby howartp
jay (support) wrote:.
Welcome back!
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Re: Reflector not working outside of own network
Posted:
Tue Oct 17, 2017 2:39 pmby jay (support)
howartp wrote:Welcome back!
Thanks - I was in Canada closing the deal on a brand new Indigo business:
- IMG_2783.jpg (15.46 KiB) Viewed 3782 times
Parking is BIG BUSINESS in Canada!
Re: Reflector not working outside of own network
Posted:
Tue Oct 17, 2017 3:12 pmby durosity
Airlines, hotels, parking... No wonder you haven’t haven’t shipped 7.1 yet.
*flee*
Re: Reflector not working outside of own network
Posted:
Tue Oct 17, 2017 4:17 pmby howartp
They can’t even speak proper Anglais up there!
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Re: Reflector not working outside of own network
Posted:
Wed Oct 18, 2017 12:12 amby howartp
durosity wrote:Airlines, hotels, parking... No wonder you haven’t haven’t shipped 7.1 yet.
*flee*
Indigo 7.1 just shipped - do you know something we don’t?!
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Re: Reflector not working outside of own network
Posted:
Wed Oct 18, 2017 12:36 amby durosity
I know everything.
Re: Reflector not working outside of own network
Posted:
Wed Oct 18, 2017 12:38 amby howartp
Tonight’s lotto numbers?
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Re: Reflector not working outside of own network
Posted:
Wed Oct 18, 2017 12:41 amby durosity
11, eleven, eleeeeven, eleven, eleven, elllleeeevvveeeeennnnn!
Re: Reflector not working outside of own network
Posted:
Wed Oct 18, 2017 12:42 amby howartp
Thanks, I’ll share my winnings with you 50/50.
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Re: Reflector not working outside of own network
Posted:
Wed Oct 18, 2017 9:21 amby jay (support)
durosity wrote:11, eleven, eleeeeven, eleven, eleven, elllleeeevvveeeeennnnn!
That made me
Re: Reflector not working outside of own network
Posted:
Wed Oct 18, 2017 10:00 amby durosity
Well off course it did... I’m hilarious.
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