Reflector connection is currently down

Posted on
Sat Jun 03, 2017 5:36 pm
samb offline
Posts: 19
Joined: Aug 29, 2016

Reflector connection is currently down

Hi

I've started receiving this message:

"reflector connection test failed: Reflector connection is currently down.
Error reflector reconnection scheduled in 5 seconds
Reflector restarting reflector connection to https://********.indigodomo.net"

It pops up like every 20 minutes. What can cause this?

/Sam

Posted on
Sat Jun 03, 2017 7:40 pm
jay (support) offline
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Re: Reflector connection is currently down

Have you tried restarting the Indigo server?

Jay (Indigo Support)
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Posted on
Sun Jun 04, 2017 2:05 am
samb offline
Posts: 19
Joined: Aug 29, 2016

Re: Reflector connection is currently down

Yes, I've also reset and rebot my 4g router. Restarted the computer with no success.

Posted on
Sun Jun 04, 2017 10:59 am
jay (support) offline
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Re: Reflector connection is currently down

Yeah, it looks like your Indigo Server hasn't been able to connect to the reflector servers since 6/30 (at least that was the last time it successfully tunneled). Try Resetting your Reflector's Activation.

Jay (Indigo Support)
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Posted on
Sun Jun 04, 2017 11:08 am
Different Computers offline
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Re: Reflector connection is currently down

Thanks to everyone who posted here. You enabled me to get my reflector running again after I had spent the last week thinking it was down because of my new DSL modem's configuration! (Yes, ANOTHER new one.)

SmartThings refugee, so happy to be on Indigo. 10.13.6 on an i5 MBP w/Harmony Hub, Hue, DomoPad, Dynamic URL, Device Extensions, HomeKit Bridge, MatplotLib, Plex, uniFAP, Wunderground, Nanoleaf, LED Simple Effects, Airfoil Pro, Grafana.

Posted on
Sun Jun 04, 2017 2:13 pm
samb offline
Posts: 19
Joined: Aug 29, 2016

Re: Reflector connection is currently down

jay (support) wrote:
Yeah, it looks like your Indigo Server hasn't been able to connect to the reflector servers since 6/30 (at least that was the last time it successfully tunneled). Try Resetting your Reflector's Activation.



Ok, I've reset the reflector according to the instructions but it seems I have the same issue.

/Sam

Posted on
Sun Jun 04, 2017 2:40 pm
matt (support) offline
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Re: Reflector connection is currently down

On your Mac running the Indigo Server can you access:

https://demo.indigodomo.net/

from Safari?

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Posted on
Sun Jun 04, 2017 5:11 pm
samb offline
Posts: 19
Joined: Aug 29, 2016

Re: Reflector connection is currently down

Yes.

Posted on
Mon Jun 05, 2017 7:50 am
matt (support) offline
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Re: Reflector connection is currently down

Send us an en email (support AT indigodomo DOT com) with a reference to this forum thread. We'll do some more detailed troubleshooting off the forum to see what is going wrong.

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Posted on
Mon Jun 05, 2017 8:50 am
jay (support) offline
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Re: Reflector connection is currently down

It looks like your reflector is up - can you confirm?

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Posted on
Tue Jun 06, 2017 4:42 am
samb offline
Posts: 19
Joined: Aug 29, 2016

Re: Reflector connection is currently down

jay (support) wrote:
It looks like your reflector is up - can you confirm?



It seems like it's going up and down all the time. I'll send the email!

/Sam

Posted on
Sat Jul 22, 2017 5:21 pm
johnpolasek offline
Posts: 884
Joined: Aug 05, 2011
Location: Aggieland, Texas

Re: Reflector connection is currently down

Mine is now down, and from the log, it's been down since at least 3 pm. I have internet connection (using it now, in fact) and other services such as sitesage are running fine. Restarting the server didn't help... what's my next step?

Posted on
Sat Jul 22, 2017 5:36 pm
howartp offline
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Re: Reflector connection is currently down

Mines up at the moment.


Sent from my iPhone using Tapatalk Pro

Posted on
Sat Jul 22, 2017 10:26 pm
matt (support) offline
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Re: Reflector connection is currently down

Email us the contents of the Event Log window from the time you restarted the Indigo Server so we can see exactly what is occurring.

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Posted on
Sat Oct 06, 2018 8:42 am
arthurdaire offline
Posts: 5
Joined: Dec 07, 2016

Re: Reflector connection is currently down

Dear

My reflector is also down. I have tried restarting the server and resetting the reflector with no luck.

Event long as below:
6 Oct 2018, 10:23:06 pm
Z-Wave received "Dining room - Luminance" sensor update to 0 lux
Reflector restarting reflector connection to https://daire75-home.indigodomo.net
Z-Wave received "Dining room - Temperature" sensor update to 20.8 °C
Z-Wave received "Dining room - Humidity" sensor update to 61%
Z-Wave received "Motion Sensor- Nana bedroom" status update is on
Z-Wave received "Motion Sensor - Ian" status update is on
Trigger Motion in Ian' s bedroom on
Sent Hue Lights "Ian bedroom hue" on to 25 at ramp rate 5.0 sec.
Error reflector connection test failed: Reflector connection is currently down.
Error reflector reconnection scheduled in 6 minutes

6 Oct 2018, 10:24:17 pm
Z-Wave received "Motion Sensor - Ian" status update is off
Trigger Motion in Ian' s bedroom off
Sent Hue Lights "Ian bedroom hue" on to 1 at ramp rate 5.0 sec.
Z-Wave received "Ian - Tamper" status update is off

6 Oct 2018, 10:24:41 pm
Z-Wave received "Nana - Luminance" sensor update to 14 lux
Trigger luminance front door variable change
Z-Wave received "nana - Temperature" sensor update to 20.6 °C
Trigger Bedroom _corridor_temp
Trigger Nana temp variable change
Z-Wave received "Nana - Humidity" sensor update to 68%
LIFX LIFX device discovery starting (this can take up to 60 seconds) . . .
LIFX

LIFX device discovery has completed and 5 LIFX device(s) have been successfully discovered.
The number of previously known LIFX devices awaiting discovery is 1.

LIFX Device 1: 'Cor 3' [d0:73:d5:00:4b:cf] discovered at address 192.168.1.10 on port 56700.
LIFX Device 2: 'Corr 2' [d0:73:d5:00:53:58] discovered at address 192.168.1.16 on port 56700.
LIFX Device 3: 'Study' [d0:73:d5:00:34:be] discovered at address 192.168.1.24 on port 56700.
LIFX Device 4: 'Living room' [d0:73:d5:01:65:f0] discovered at address 192.168.1.19 on port 56700.
LIFX Device 5: 'Cor 1' [d0:73:d5:01:66:36] discovered at address 192.168.1.21 on port 56700.
LIFX Device 6: 'Dining room' [d0:73:d5:00:78:95] is not yet visible on the network and therefore a further discovery is required.

As one or more LIFX devices are still awaiting discovery, another discovery has been scheduled for 5 minutes time.
Disable undiscovered device(s) if further discoveries are not required.


6 Oct 2018, 10:25:28 pm
Z-Wave received "Motion Sensor- Nana bedroom" status update is off
Trigger Motion in Annabelles bedroom off
Sent Hue Lights "Annabelle bedroom hue" on to 60 at ramp rate 5.0 sec.

6 Oct 2018, 10:25:52 pm
Z-Wave received "Motion Sensor- Nana bedroom" status update is on
Trigger Motion in Annabelles bedroom on
Sent Hue Lights "Annabelle bedroom hue" on to 25 at ramp rate 5.0 sec.
Updated "Annabelle bedroom hue" on to 100

6 Oct 2018, 10:28:35 pm
Z-Wave received "Motion Sensor- Nana bedroom" status update is off
Trigger Motion in Annabelles bedroom off
Sent Hue Lights "Annabelle bedroom hue" on to 60 at ramp rate 5.0 sec.
Z-Wave received "009 - front door sensor " status update battery level 100%
Updated "Annabelle bedroom hue" on to 93

6 Oct 2018, 10:29:02 pm
Updated "Annabelle bedroom hue" on to 60
Z-Wave received "Motion sensor - Living room" status update is on
Trigger Motion in Living room on
Trigger Start variable timer
LIFX sent "LivingRoom" on with duration of 0.1 seconds

6 Oct 2018, 10:29:23 pm
Updated "Annabelle bedroom hue" on to 100
Reflector restarting reflector connection to https://daire75-home.indigodomo.net

6 Oct 2018, 10:29:52 pm
Error reflector connection test failed: Reflector connection is currently down.
Error reflector reconnection scheduled in 15 minutes
LIFX LIFX device discovery starting (this can take up to 60 seconds) . . .
LIFX

LIFX device discovery has completed and 5 LIFX device(s) have been successfully discovered.
The number of previously known LIFX devices awaiting discovery is 1.

LIFX Device 1: 'Cor 3' [d0:73:d5:00:4b:cf] discovered at address 192.168.1.10 on port 56700.
LIFX Device 2: 'Living room' [d0:73:d5:01:65:f0] discovered at address 192.168.1.19 on port 56700.
LIFX Device 3: 'Cor 1' [d0:73:d5:01:66:36] discovered at address 192.168.1.21 on port 56700.
LIFX Device 4: 'Study' [d0:73:d5:00:34:be] discovered at address 192.168.1.24 on port 56700.
LIFX Device 5: 'Corr 2' [d0:73:d5:00:53:58] discovered at address 192.168.1.16 on port 56700.
LIFX Device 6: 'Dining room' [d0:73:d5:00:78:95] is not yet visible on the network and therefore a further discovery is required.

As one or more LIFX devices are still awaiting discovery, another discovery has been scheduled for 5 minutes time.
Disable undiscovered device(s) if further discoveries are not required.

Z-Wave received "Living room motion - Tilt/Tamper" status update is off
Z-Wave received "Motion sensor - Living room" status update is off

6 Oct 2018, 10:35:02 pm
LIFX LIFX device discovery starting (this can take up to 60 seconds) . . .
WUnderground Error Error downloading satellite image. Error: (Line 1098 [Errno 2] No such file or directory: u'/User/username/Desktop/satellite-imagery.png')
Z-Wave received "Dining room - Luminance" sensor update to 0 lux
Z-Wave received "Dining room - Temperature" sensor update to 20.8 °C
Z-Wave received "Dining room - Humidity" sensor update to 61%
LIFX

LIFX device discovery has completed and 5 LIFX device(s) have been successfully discovered.
The number of previously known LIFX devices awaiting discovery is 1.

LIFX Device 1: 'Cor 3' [d0:73:d5:00:4b:cf] discovered at address 192.168.1.10 on port 56700.
LIFX Device 2: 'Corr 2' [d0:73:d5:00:53:58] discovered at address 192.168.1.16 on port 56700.
LIFX Device 3: 'Study' [d0:73:d5:00:34:be] discovered at address 192.168.1.24 on port 56700.
LIFX Device 4: 'Living room' [d0:73:d5:01:65:f0] discovered at address 192.168.1.19 on port 56700.
LIFX Device 5: 'Cor 1' [d0:73:d5:01:66:36] discovered at address 192.168.1.21 on port 56700.
LIFX Device 6: 'Dining room' [d0:73:d5:00:78:95] is not yet visible on the network and therefore a further discovery is required.

As one or more LIFX devices are still awaiting discovery, another discovery has been scheduled for 5 minutes time.
Disable undiscovered device(s) if further discoveries are not required.


6 Oct 2018, 10:36:41 pm
Z-Wave received "Nana - Luminance" sensor update to 15 lux
Trigger luminance front door variable change
Z-Wave received "nana - Temperature" sensor update to 20.5 °C
Trigger Bedroom _corridor_temp
Trigger Nana temp variable change
Z-Wave received "Nana - Humidity" sensor update to 68%

6 Oct 2018, 10:38:46 pm
Z-Wave received "Ian - Temperature" sensor update to 23.0 °C
Trigger Temp-Ian variable change
Z-Wave received "Ian- Humidity" sensor update to 67%
Z-Wave received "Ian- Luminance" sensor update to 0 lux
Z-Wave received "Ian - Ultraviolet" sensor update to 0
Z-Wave received "035 - Motion Sensor - Ian" status update battery level 100%

6 Oct 2018, 10:39:09 pm
Z-Wave received "Motion sensor - Living room" status update is on
Trigger Motion in Living room on
Trigger Start variable timer
LIFX sent "LivingRoom" on with duration of 0.1 seconds
Z-Wave received "Living room motion - Luminance" sensor update to 5 lux

6 Oct 2018, 10:39:38 pm
Z-Wave received "Motion Sensor- Study" status update is on

6 Oct 2018, 10:40:08 pm
LIFX LIFX device discovery starting (this can take up to 60 seconds) . . .
LIFX

LIFX device discovery has completed and 5 LIFX device(s) have been successfully discovered.
The number of previously known LIFX devices awaiting discovery is 1.

LIFX Device 1: 'Cor 3' [d0:73:d5:00:4b:cf] discovered at address 192.168.1.10 on port 56700.
LIFX Device 2: 'Living room' [d0:73:d5:01:65:f0] discovered at address 192.168.1.19 on port 56700.
LIFX Device 3: 'Study' [d0:73:d5:00:34:be] discovered at address 192.168.1.24 on port 56700.
LIFX Device 4: 'Corr 2' [d0:73:d5:00:53:58] discovered at address 192.168.1.16 on port 56700.
LIFX Device 5: 'Cor 1' [d0:73:d5:01:66:36] discovered at address 192.168.1.21 on port 56700.
LIFX Device 6: 'Dining room' [d0:73:d5:00:78:95] is not yet visible on the network and therefore a further discovery is required.

As one or more LIFX devices are still awaiting discovery, another discovery has been scheduled for 5 minutes time.
Disable undiscovered device(s) if further discoveries are not required.


6 Oct 2018, 10:40:34 pm
Z-Wave received "Living room motion - Tilt/Tamper" status update is off
Z-Wave received "Motion sensor - Living room" status update is off
Z-Wave received "019 - Motion Sensor- Nana bedroom" status update battery level 5%

6 Oct 2018, 10:41:36 pm
Z-Wave received "Main bedroom - Temperature" sensor update to 22.4 °C
Trigger Temp-Nana variable change
Z-Wave received "Main bed - Humidity" sensor update to 71%
Z-Wave received "Main bed - Luminance" sensor update to 17 lux
Trigger luminance NanaBR variable change
Z-Wave received "Main bed - Ultraviolet" sensor update to 0
Z-Wave received "034 - Motion Sensor - Main bedroom" status update battery level 100%


Thanks for the help

Arthur

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