[ANSWERED]: Prism (Reflector) Down?

Posted on
Sat May 30, 2015 9:52 pm
ticotice offline
Posts: 113
Joined: Oct 21, 2005

[ANSWERED]: Prism (Reflector) Down?

Tried to login to my two prism sites and received this message:

"Reflector connection is currently down."

I know there's been an enormous amount of rain and flooding in TX and OK. Would this have anything to do with this error message? :?:

J Tice

Posted on
Sat May 30, 2015 10:28 pm
matt (support) offline
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Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: Prism (Reflector) Down?

Hi J Tice,

Our servers are hosted in Texas, but the connected reflectors graphs show that everything is working normally. I'm also able to connect to my reflectors.

Try restarting the Indigo Server on your Mac and if still doesn't work then copy/paste the contents of the Event Log window (after the restart) into a reply for me.

Image

Posted on
Sun May 31, 2015 4:14 am
DaveL17 offline
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Location: Chicago, IL, USA

Re: [ANSWERED]: Prism (Reflector) Down?

I know there's been an enormous amount of rain and flooding in TX and OK.

Yeah, I sure hope that you guys are doing okay down there.

Dave

I came here to drink milk and kick ass....and I've just finished my milk.

[My Plugins] - [My Forums]

Posted on
Sun May 31, 2015 5:38 am
kw123 offline
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Joined: May 12, 2013
Location: Dallas, TX

Re: [ANSWERED]: Prism (Reflector) Down?

one good side effect is don't need to refill the pool ... and the mosquitos are loving it.. water everywhere..

Posted on
Sun May 31, 2015 6:33 pm
ticotice offline
Posts: 113
Joined: Oct 21, 2005

Re: [ANSWERED]: Prism (Reflector) Down?

Matt,

Thanks a bunch for the info. I did some more troubleshooting and found the problem on my end. My UPS (Uninterruptible Power Supply) died! It shut off my Mac Mini without warning. :oops:

All is well with my 2 Prism/Reflector sites now.

Stay dry–if you can!
J Tice

Posted on
Mon Aug 17, 2015 4:21 pm
akimball offline
Posts: 559
Joined: Aug 07, 2013
Location: Sandy, Utah

Re: [ANSWERED]: Prism (Reflector) Down?

Where is the page where I can log in and check the current status of the reflector? Thought I saw this a few months back but don't see it now.

-al

-Al

Posted on
Mon Aug 17, 2015 5:05 pm
jay (support) offline
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Joined: Mar 19, 2008
Location: Austin, Texas

Re: [ANSWERED]: Prism (Reflector) Down?

Just go to your reflector: https://YOURREFLECTOR.indigodomo.net/ and it'll either show you the typical controls or indicate that your reflector is down.

If you're talking about our reflector servers, we announce downtime in the Announcements section (but that server hasn't had any issues in over a month).

Jay (Indigo Support)
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