Indigo Touch Connection Problem

Posted on
Tue May 24, 2022 1:11 pm
cjp767 offline
Posts: 136
Joined: May 02, 2013
Location: Gig Harbor, WA

Indigo Touch Connection Problem

I upgraded to Indigo 2022.1 on a new Mac Studio running 12.3 and everything seems to be working fine (thank you for the crazy amount of software development!) -- except I can no longer connect through the Indigo Touch iOS app using the reflector. And the iOS app doesn't seem to find any server via Bonjour.

My subscription is all up to date.

I manually reset my reflector-- My license page on the indigodomo web site shows Activated on my new Mac Studio. So clearly I've missed something somewhere, probably on the Start Local Server page on the 2022.1 indigo app.

Here's what I have checked on the Start Local Server page:
-standard indigo startup
-auto start indigo server on user login
-allow remote access. (user and password)
-enable secure internet access via indigo reflector. (it sys activate and I see the address) outgoing port: default
-enable Oath and api key authentication
-enable remote indigo client access

Of note: I didn't override any port number.

Again, I'm sure I've missed a setting or something simple. I'd appreciate any guidance. Thanks!

Posted on
Tue May 24, 2022 2:05 pm
jay (support) offline
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Re: Indigo Touch Connection Problem

Are there any errors in the Event Log when you restart your Indigo Server?

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Posted on
Tue May 24, 2022 2:56 pm
cjp767 offline
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Location: Gig Harbor, WA

Re: Indigo Touch Connection Problem

As I recall, server errors are listed at the beginning of the log when starting. This is all it says--

May 24, 2022 at 12:11:07
Starting Indigo Server version 2022.1.0 on macOS Version 12.3.1 (Build 21E258)
Loading database "/Library/Application Support/Perceptive Automation/Indigo 2022.1/Databases/My House 2.indiDb"
Waiting for client to connect
Indigo Cocoa client connected
Waiting for client to sync
Finding disabled plugins

Then it goes into a list of my disabled plugins, warnings about needing some plugins upgraded for the next Indigo release-- and that's it. I don't see any server errors.

Posted on
Tue May 24, 2022 4:09 pm
jay (support) offline
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Re: Indigo Touch Connection Problem

Does your reflector work from Safari?

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Posted on
Tue May 24, 2022 4:56 pm
cjp767 offline
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Location: Gig Harbor, WA

Re: Indigo Touch Connection Problem

From Safari--


Reflector connection is currently down.


(I'm still convinced I've messed up a setting somewhere, that's usually the case)

Posted on
Tue May 24, 2022 5:58 pm
matt (support) offline
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Re: Indigo Touch Connection Problem

Look in the log for any "reflector" or "web server" messages and copy/paste those into a reply for us.

Image

Posted on
Tue May 24, 2022 6:15 pm
cjp767 offline
Posts: 136
Joined: May 02, 2013
Location: Gig Harbor, WA

Re: Indigo Touch Connection Problem

Here you go-- Looks like something is missing?

Loading plugin "Web Server 2021.2.0" using API v2.5
Error plugin "Web Server 2021.2.0" is missing file: /Library/Application Support/Perceptive Automation/Indigo 2022.1/Plugins/.Web Server.indigoPlugin/Contents/Server Plugin/plugin.py
Loading plugin "Action Collection 2022.1.0" using API v3.0
Starting plugin "Action Collection 2022.1.0" (pid 28028)
Loading plugin "Timers and Pesters 2022.1.0" using API v3.0

Posted on
Tue May 24, 2022 9:42 pm
howartp offline
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Re: Indigo Touch Connection Problem

Re-run the Indigo installer?

Usually fixes missing/incorrect files in-place; it’s a safe recommendation to try.


Sent from my iPhone using Tapatalk Pro

Posted on
Wed May 25, 2022 7:33 am
cjp767 offline
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Location: Gig Harbor, WA

Re: Indigo Touch Connection Problem

I ran the installer again, but it says the file is still missing.

Here is a screenshot of the Finder looking out toward the referenced file.
Attachments
Screen Shot 2022-05-25 at 07.14.21.png
Screen Shot 2022-05-25 at 07.14.21.png (193.82 KiB) Viewed 2284 times

Posted on
Wed May 25, 2022 1:52 pm
matt (support) offline
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Re: Indigo Touch Connection Problem

Shutdown the Indigo Server and quit the Indigo client, then from the Terminal copy/paste in:

Code: Select all
softwareupdate --install-rosetta --agree-to-license

to make sure Rosetta is installed. I'd expect a different error than what you are seeing if it weren't, but let's make sure. Next try starting the Indigo Server again. Presuming it doesn't work still, copy/paste the Event Log window results after it starts (just paste in everything and we'll parse through the relevant parts we need).

Image

Posted on
Wed May 25, 2022 4:51 pm
cjp767 offline
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Location: Gig Harbor, WA

Re: Indigo Touch Connection Problem

This, from Terminal, I see a "Package Authorizing Error," but it claims to have finished successfully.

Last login: Wed May 25 07:10:13 on ttys000

The default interactive shell is now zsh.
To update your account to use zsh, please run `chsh -s /bin/zsh`.
For more details, please visit https://support.apple.com/kb/HT208050.
Mac-Studio:~ cjp767$ softwareupdate --install-rosetta --agree-to-license
By using the agreetolicense option, you are agreeing that you have run this tool with the license only option and have read and agreed to the terms.
If you do not agree, press CTRL-C and cancel this process immediately.
2022-05-25 15:42:42.284 softwareupdate[64878:4740599] Package Authoring Error: 002-79206: Package reference com.apple.pkg.RosettaUpdateAuto is missing installKBytes attribute
Install of Rosetta 2 finished successfully
Mac-Studio:~ cjp767$



Here is the event log after entering the terminal command for Rosetta.

May 25, 2022 at 15:43:05
Starting Indigo Server version 2022.1.0 on macOS Version 12.3.1 (Build 21E258)
Loading database "/Library/Application Support/Perceptive Automation/Indigo 2022.1/Databases/My House 2.indiDb"
Waiting for client to connect
Indigo Cocoa client connected
Waiting for client to sync
Finding disabled plugins
Found disabled plugin "Irrigation Caddy 1.0" using API v1.4
Warning plugin "Irrigation Caddy 1.0" may not be compatible with next Indigo release without an update
Found disabled plugin "Growl 7.4.1" using API v2.0
Found disabled plugin "iFindStuff 1.03.06" using API v1.19.0
Warning plugin "iFindStuff 1.03.06" may not be compatible with next Indigo release without an update
Found disabled plugin "Tesla EV Control 1.0.19" using API v2.0
Warning plugin "Tesla EV Control 1.0.19" may not be compatible with next Indigo release without an update
Found disabled plugin "NOAA Weather Plus 1.1.19" using API v1.0
Warning plugin "NOAA Weather Plus 1.1.19" may not be compatible with next Indigo release without an update
Found disabled plugin "TiVo Network Remote 2.1.4" using API v2.0
Warning plugin "TiVo Network Remote 2.1.4" may not be compatible with next Indigo release without an update
Found disabled plugin "UPS and Battery Monitor 1.0.4" using API v1.0.0
Warning plugin "UPS and Battery Monitor 1.0.4" may not be compatible with next Indigo release without an update
Found disabled plugin "fingscan 7.31.54" using API v2.1.0
Warning plugin "fingscan 7.31.54" may not be compatible with next Indigo release without an update
Found disabled plugin "WinRemote Plugin 0.9.15" using API v2.0.0
Warning plugin "WinRemote Plugin 0.9.15" may not be compatible with next Indigo release without an update
Found disabled plugin "iRobot-Roomba 0.5.0" using API v2.0
Warning plugin "iRobot-Roomba 0.5.0" may not be compatible with next Indigo release without an update
Found disabled plugin "Automatic OBD-II 1.0.7" using API v1.0.7
Warning plugin "Automatic OBD-II 1.0.7" may not be compatible with next Indigo release without an update
Found disabled plugin "Honeywell 0.5.1" using API v2.0
Warning plugin "Honeywell 0.5.1" may not be compatible with next Indigo release without an update
Found disabled plugin "Global Property Manager 2022.1.0" using API v3.0
Found disabled plugin "IFTTT Action 0.4.0" using API v1.9
Warning plugin "IFTTT Action 0.4.0" may not be compatible with next Indigo release without an update
Found disabled plugin "Security Camera 2.1.2" using API v2.0
Warning plugin "Security Camera 2.1.2" may not be compatible with next Indigo release without an update
Found disabled plugin "Alexa 2022.1.0" using API v3.0
Found disabled plugin "Cynical Caché 1.8.0" using API v1.2.0
Warning plugin "Cynical Caché 1.8.0" may not be compatible with next Indigo release without an update
Found disabled plugin "Z-Wave Node Matrix 1.0.09" using API v2.0
Warning plugin "Z-Wave Node Matrix 1.0.09" may not be compatible with next Indigo release without an update
Found disabled plugin "NEST Home 2.0.53" using API v1.19.0
Warning plugin "NEST Home 2.0.53" may not be compatible with next Indigo release without an update
Found disabled interface "INSTEON Commands 2022.1.0" using API v3.0
Found disabled plugin "SQL Logger 2022.1.0" using API v2.5
Found disabled plugin "EasyDAQ Relay Card 2021.2.1" using API v3.0
Found disabled plugin "iTunes 2021.1.0" using API v2.5
Found disabled plugin "EPS - Homebridge Buddy 1.0.6" using API v2.0
Warning plugin "EPS - Homebridge Buddy 1.0.6" may not be compatible with next Indigo release without an update
Found disabled plugin "iCal Alarm Processor 7.4.1" using API v2.0
Loading internal plugins
Loading interface "Z-Wave 2022.2.0" using API v3.0
Starting interface "Z-Wave 2022.2.0" (pid 64910)
Loading interface "Virtual Devices 2022.1.0" using API v3.0
Starting interface "Virtual Devices 2022.1.0" (pid 64911)
Loading plugin "Web Server 2021.2.0" using API v2.5
Error plugin "Web Server 2021.2.0" is missing file: /Library/Application Support/Perceptive Automation/Indigo 2022.1/Plugins/.Web Server.indigoPlugin/Contents/Server Plugin/plugin.py
Loading plugin "Action Collection 2022.1.0" using API v3.0
Starting plugin "Action Collection 2022.1.0" (pid 64912)
Loading plugin "Timers and Pesters 2022.1.0" using API v3.0
Starting plugin "Timers and Pesters 2022.1.0" (pid 64913)
Loading plugin "Email+ 2022.1.0" using API v3.0
Starting plugin "Email+ 2022.1.0" (pid 64915)
Loading plugin "Alexa-Hue Bridge 3.0.35" using API v2.0
Starting plugin "Alexa-Hue Bridge 3.0.35" (pid 64916)
Loading plugin "Vera Bridge 2.0.1" using API v2.0
Starting plugin "Vera Bridge 2.0.1" (pid 64917)
Loading plugin "Airfoil Pro 2022.1.0" using API v3.0
Starting plugin "Airfoil Pro 2022.1.0" (pid 64918)
Loading plugin "NOAA Weather 2022.1.0" using API v3.0
Starting plugin "NOAA Weather 2022.1.0" (pid 64919)
Started plugin "Timers and Pesters 2022.1.0"
Started interface "Virtual Devices 2022.1.0"
Started plugin "Action Collection 2022.1.0"
Started plugin "Email+ 2022.1.0"
Started plugin "Airfoil Pro 2022.1.0"
Started plugin "NOAA Weather 2022.1.0"
Started interface "Z-Wave 2022.2.0"
Started plugin "Vera Bridge 2.0.1"
Alexa-Hue Bridge Alexa-Hue Bridge initialising . . .
Alexa-Hue Bridge Plugin Host IP Address overridden and specified as: '10.0.1.11'
Alexa-Hue Bridge Alexa discovery request logging disabled
Alexa-Hue Bridge No debugging requested
Started plugin "Alexa-Hue Bridge 3.0.35"
Alexa-Hue Bridge Alexa-Hue Bridge initialization complete
Alexa-Hue Bridge 'Alexa-Hue 1' has 20 Alexa Devices published
Alexa-Hue Bridge Starting Hue Bridge 'Alexa-Hue 1' web server thread
Alexa-Hue Bridge Starting Hue Bridge 'Alexa-Hue 1' discovery thread as 'Auto Start Discovery' requested
Alexa-Hue Bridge Alexa-Hue Bridge 'Alexa-Hue 1' started: Host: 10.0.1.11 Port: 8178
Alexa-Hue Bridge 'Alexa-Hue 2' has 20 Alexa Devices published
Alexa-Hue Bridge Starting Hue Bridge 'Alexa-Hue 2' web server thread
Alexa-Hue Bridge Starting Hue Bridge 'Alexa-Hue 2' discovery thread as 'Auto Start Discovery' requested
Alexa-Hue Bridge Alexa-Hue Bridge 'Alexa-Hue 2' started: Host: 10.0.1.11 Port: 8179
Alexa-Hue Bridge 'Alexa-Hue 3' has 8 Alexa Devices published
Alexa-Hue Bridge Starting Hue Bridge 'Alexa-Hue 3' web server thread
Alexa-Hue Bridge Starting Hue Bridge 'Alexa-Hue 3' discovery thread as 'Auto Start Discovery' requested
Alexa-Hue Bridge Alexa-Hue Bridge 'Alexa-Hue 3' started: Host: 10.0.1.11 Port: 8180
Waiting for internal plugins to initialize
NOAA Weather Force refreshing weather information for Tacoma Narrows Airport Weather.
Trigger noaaHeatIndex Variable Update
Airfoil Pro Available Airfoil instances: {'Mac Studio': 'Mac-Studio.local:39238'}
Z-Wave connected to Z-Stick Gen5+ (ZW090) interface on /dev/cu.usbmodem83401 (firmware 1.02, minimum SDK 6.81.06)
NOAA Weather Force refreshing weather information for Tacoma Narrows Weather.
Z-Wave found module included in controller with no matching device (missing or disabled): 033 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 036 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 056 - Basic Repeater Slave
Z-Wave found module included in controller with no matching device (missing or disabled): 065 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 070 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 075 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 079 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 081 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 142 - Multilevel Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 144 - Secure Barrier Add-On
Z-Wave found module included in controller with no matching device (missing or disabled): 145 - Secure Barrier Add-On
Z-Wave found module included in controller with no matching device (missing or disabled): 161 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 168 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 179 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 202 - Binary Sensor (routing)
Loading external plugins
Loading plugin "HTTPd 1.4.2" using API v2.0
Warning plugin "HTTPd 1.4.2" may not be compatible with next Indigo release without an update
Starting plugin "HTTPd 1.4.2" (pid 64924)
Loading plugin "Pushover 2022.0.0" using API v3.0
Starting plugin "Pushover 2022.0.0" (pid 64925)
Loading plugin "Virtual Energy Meter 0.3.2" using API v2.0
Warning plugin "Virtual Energy Meter 0.3.2" may not be compatible with next Indigo release without an update
Starting plugin "Virtual Energy Meter 0.3.2" (pid 64926)
Loading plugin "EPS - Mac Commander 2.0.0-beta.5" using API v2.0
Warning plugin "EPS - Mac Commander 2.0.0-beta.5" may not be compatible with next Indigo release without an update
Starting plugin "EPS - Mac Commander 2.0.0-beta.5" (pid 64927)
Loading plugin "Timed Devices 0.0.26" using API v2.0
Warning plugin "Timed Devices 0.0.26" may not be compatible with next Indigo release without an update
Starting plugin "Timed Devices 0.0.26" (pid 64928)
Loading plugin "Cynical SecuritySpy 2.4.3" using API v1.2.0
Warning plugin "Cynical SecuritySpy 2.4.3" may not be compatible with next Indigo release without an update
Starting plugin "Cynical SecuritySpy 2.4.3" (pid 64929)
Loading plugin "Life360 2022.0.1" using API v3.0
Starting plugin "Life360 2022.0.1" (pid 64930)
Loading plugin "EPS - Device Extensions 2.0.7" using API v2.0
Warning plugin "EPS - Device Extensions 2.0.7" may not be compatible with next Indigo release without an update
Starting plugin "EPS - Device Extensions 2.0.7" (pid 64931)
Started plugin "Pushover 2022.0.0"
Life360
Life360 ==================================================Starting Life360 Plugin Engine==================================================
Life360 Plugin name: Life360
Life360 Plugin version: 2022.0.1
Life360 Plugin ID: com.ryanbuckner.indigoplugin.life360
Life360 Refresh Frequency: 30 seconds
Life360 Indigo version: 2022.1.0
Life360 Python version: 3.10.2 (v3.10.2:a58ebcc701, Jan 13 2022, 14:50:16) [Clang 13.0.0 (clang-1300.0.29.30)]
Life360 Python Directory: /Library/Frameworks/Python.framework/Versions/3.10
Life360 ==================================================================================================================================
Started plugin "Life360 2022.0.1"
HTTPd Debug logLevel = 10
Started plugin "HTTPd 1.4.2"
HTTPd Starting HTTPd
Cynical SecuritySpy API version 3.0
Cynical SecuritySpy Python version 2.7.18.final.0
HTTPd Debug Started HTTP server on port 5566
HTTPd Error Certificate file missing, unable to start HTTPS server
Started plugin "Cynical SecuritySpy 2.4.3"
Started plugin "Timed Devices 0.0.26"
Started plugin "Virtual Energy Meter 0.3.2"
Virtual Energy Meter Setting logging level to Normal
Started plugin "EPS - Device Extensions 2.0.7"
EPS - Device Extensions Warning Upgrading plugin from version 2.0.6 (version 2.1.0 preview builds) or later
EPS - Device Extensions ...cleaning up unused values from plugin prefs
EPS - Mac Commander EPS - Mac Commander is running the latest version, no update needed
Started plugin "EPS - Mac Commander 2.0.0-beta.5"
Alexa-Hue Bridge Alexa-Hue Bridge checking network access by attempting to access 'www.google.com'
Alexa-Hue Bridge Alexa-Hue Bridge network access check to http://www.google.com successfully completed.
Waiting for external plugins to initialize
EPS - Device Extensions EPS - Device Extensions is loaded and ready to use
Starting triggers and schedules

May 25, 2022 at 15:43:21
Trigger Weather

Posted on
Wed May 25, 2022 5:01 pm
matt (support) offline
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Joined: Jan 27, 2003
Location: Texas

Re: Indigo Touch Connection Problem

What is the Terminal app result of the following (copy/paste into Terminal and press return);

Code: Select all
ls -al /Library/Application\ Support/Perceptive\ Automation/Indigo\ 2022.1/Plugins/.Web\ Server.indigoPlugin/Contents/Server\ Plugin/

Image

Posted on
Wed May 25, 2022 6:33 pm
cjp767 offline
Posts: 136
Joined: May 02, 2013
Location: Gig Harbor, WA

Re: Indigo Touch Connection Problem

Here you go---

Last login: Wed May 25 15:56:26 on ttys000
cjp767@Mac-Studio ~ % ls -al /Library/Application\ Support/Perceptive\ Automation/Indigo\ 2022.1/Plugins/.Web\ Server.indigoPlugin/Contents/Server\ Plugin/
total 0
drwxrwxr-x 2 cjp767 admin 64 May 20 13:04 .
drwxrwxr-x 5 cjp767 admin 160 May 20 12:57 ..
cjp767@Mac-Studio ~ %

Posted on
Thu May 26, 2022 10:23 am
matt (support) offline
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Joined: Jan 27, 2003
Location: Texas

Re: Indigo Touch Connection Problem

Delete the .Web Server.indigoPlugin then re-run the installer again. The version you have is empty/corrupt. I don't know why running the installer again as you previously did didn't help, so try deleting it completely then run the installer.

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Posted on
Thu May 26, 2022 10:45 am
cjp767 offline
Posts: 136
Joined: May 02, 2013
Location: Gig Harbor, WA

Re: Indigo Touch Connection Problem

Success. Thank you.

I watched the Finder during the installation process and the plugin did not appear--- I believe it appeared when the server started. Then, I logged in from the Indigo app and all is well.

That was a strange problem. I appreciate your guidance throughout the troubleshooting process. And, above all, thank you for the tremendous amount of work you guys did getting Indigo to work in 12.3. I had to delay moving to my new Mac Studio computer because the new computer came with 12.3 installed. It was worth the wait.

Thank you again.

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