Prism reflector won't connect

Posted on
Wed May 23, 2012 8:50 pm
bighop offline
Posts: 206
Joined: Feb 21, 2011

Prism reflector won't connect

I keep getting these error messages when I try to connect:

I don't know what I'm missing.
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Posted on
Wed May 23, 2012 10:26 pm
matt (support) offline
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Location: Texas

Re: Prism reflector won't connect

The permissions on a reflector key file are not correct. This can happen if you switch Macs and use Migration Assistant. Try the following:

1) Launch the Terminal application (inside /Applications/Utilities/)

2) Copy/paste the following line into Terminal. You will be prompted for your OS X admin account password, which needs to be entered so that all the steps complete successfully.

id
sudo bash

3) Copy/paste each line below *individually* and hit the return key after each one:

cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 5/Preferences/PrismReflector
ls -al
chmod ugo-x *
chmod o-rwx *
chmod g-rw id_rsa
ls -al
id

4) Select all and Copy/Paste the entire contents of the Terminal window into an email or forum reply for me.

Image

Posted on
Thu May 24, 2012 7:14 am
bighop offline
Posts: 206
Joined: Feb 21, 2011

Re: Prism reflector won't connect

Thank you, I will try that tongiht. I thought the problem was resolved: I was able to connect at home, its just away from home that the reflector reads down.

I just had this emac repaired, and they merged the data, so you are spot on.

Posted on
Thu May 24, 2012 2:28 pm
bighop offline
Posts: 206
Joined: Feb 21, 2011

Re: Prism reflector won't connect

Ok, I think I followed your steps... haven't had too much experience in the Terminal Window.

Here it is:


Password:
bash-3.2#
bash-3.2# cd /Library/Application\ Support/Perceptive\ Automation/
bash-3.2# cd Indigo\ 5/Preferences/PrismReflector
bash-3.2# ls -al
total 24
drwx------ 5 andrewhopkins andrewhopkins 170 Mar 6 19:12 .
drwxr-xr-x 7 andrewhopkins andrewhopkins 238 May 24 06:15 ..
-rw------- 1 501 501 883 Mar 6 19:12 id_rsa
-rw-rw---- 1 501 501 233 Mar 6 19:12 id_rsa.pub
-rw-rw---- 1 501 501 989 Mar 6 19:12 ssh_config
bash-3.2# chmod ugo-x *
bash-3.2# chmod o-rwx *
bash-3.2# chmod g-rw id_rsa
bash-3.2# ls -al
total 24
drwx------ 5 andrewhopkins andrewhopkins 170 Mar 6 19:12 .
drwxr-xr-x 7 andrewhopkins andrewhopkins 238 May 24 06:15 ..
-rw------- 1 501 501 883 Mar 6 19:12 id_rsa
-rw-rw---- 1 501 501 233 Mar 6 19:12 id_rsa.pub
-rw-rw---- 1 501 501 989 Mar 6 19:12 ssh_config
bash-3.2# id
uid=0(root) gid=0(wheel) groups=0(wheel),1(daemon),8(procview),2(kmem),29(certusers),3(sys),9(procmod),4(tty),5(operator),101(com.apple.sharepoint.group.1),80(admin),20(staff)
bash-3.2#


I have to say this is greek to me. If there is a specific thing I need to do, let me know. I can also contact the repair guy, Im sure he speaks this as well.

Thank you!

Posted on
Thu May 24, 2012 2:42 pm
matt (support) offline
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Location: Texas

Re: Prism reflector won't connect

We can figure it out (and are close), but I need the Terminal results from step #2 above. In particular, the line that is:

id

Image

Posted on
Thu May 24, 2012 2:46 pm
bighop offline
Posts: 206
Joined: Feb 21, 2011

Re: Prism reflector won't connect

This is what I got after step 2:


Last login: Thu May 24 16:26:32 on ttys000
mac-owners-emac:~ andrewhopkins$ id
uid=502(andrewhopkins) gid=502(andrewhopkins) groups=502(andrewhopkins),98(_lpadmin),80(admin)
mac-owners-emac:~ andrewhopkins$ sudo bash
Password:
bash-3.2#

Posted on
Thu May 24, 2012 2:49 pm
matt (support) offline
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Location: Texas

Re: Prism reflector won't connect

Got it. From the Terminal do:

Code: Select all
sudo bash
cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 5/Preferences/PrismReflector
chown 502:admin *


then stop and restart the Indigo Server (via the Indigo 5->Stop Local Server menu item). It should then work correctly.

Image

Posted on
Thu May 24, 2012 3:04 pm
bighop offline
Posts: 206
Joined: Feb 21, 2011

Re: Prism reflector won't connect

That did it!!!!!

I restarted Indigo in order for it to take effect, but it worked!

What was the deal?

Thank you!!

Posted on
Thu May 24, 2012 3:07 pm
matt (support) offline
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Joined: Jan 27, 2003
Location: Texas

Re: Prism reflector won't connect

The file owner for some of the reflector key files was incorrect. It was your old user account and not your new one.

Image

Posted on
Thu Jul 26, 2012 6:00 pm
Chompy offline
User avatar
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Joined: Sep 07, 2009
Location: Seattle, WA

Re: Prism reflector won't connect

Thanks for posting how to fix this issue. It resolved my prism reflector problem after installing Mountain Lion!

Posted on
Tue Aug 07, 2012 5:44 pm
tompanderson offline
Posts: 14
Joined: May 16, 2010

Re: Prism reflector won't connect

matt (support) wrote:
The file owner for some of the reflector key files was incorrect. It was your old user account and not your new one.


I ran through your steps and here is the result: Help?

Thanks,
Tom
Last edited by tompanderson on Tue Aug 07, 2012 6:04 pm, edited 1 time in total.

Posted on
Tue Aug 07, 2012 6:00 pm
matt (support) offline
Site Admin
User avatar
Posts: 14050
Joined: Jan 27, 2003
Location: Texas

Re: Prism reflector won't connect

Presuming you are running Indigo 5, do the steps below so I can see the results.

1) Launch the Terminal application (inside /Applications/Utilities/)

2) Copy/paste the following line into Terminal. You will be prompted for your OS X admin account password, which needs to be entered so that all the steps complete successfully.

id
sudo bash

3) Copy/paste each line below *individually* and hit the return key after each one:

cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 5/Preferences/PrismReflector
ls -al
chmod ugo-x *
chmod o-rwx *
chmod g-rw id_rsa
ls -al
id

4) Select all and Copy/Paste the entire contents of the Terminal window into an email or forum reply for me.

Image

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