Status bar ' waiting for z-wave ack'

Posted on
Thu Aug 17, 2017 3:19 pm
forestfield offline
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Status bar ' waiting for z-wave ack'

As I said previously just upgraded to Indigo 7.

I like the new status message in the bottom left corner of the client - the bit that says things like 'Kitchen - Extractor Fan on', 'Executing python script etc'. The one that irritates me though is the 'Waiting for Z-wave ack' message. If it told me what device it was waitig for the ack from that would be a lot more helpful ( for example 'Waiting for z-wave ack from Coffee machine).

Yes - I've had some z-wave issues over the last week :-(

Thanks
-- Paul --

Posted on
Thu Aug 17, 2017 4:17 pm
jay (support) offline
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Re: Status bar ' waiting for z-wave ack'

That's actually somewhat challenging since we can be waiting for acks from multiple devices (which do you show?)...

If you turn on Z-Wave debugging, you can see a lot of what's going on in the log. It's fairly dense and somewhat complex, but it might help with your debugging efforts.

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Posted on
Thu Aug 17, 2017 4:21 pm
kwijibo007 offline
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Re: Status bar ' waiting for z-wave ack'

I've had the exact same issue this week with a single device that was causing havoc my network. I couldn't determine which device it was with Indigo logging (debug). The only way to find the rouge module was removing them one by one till I found it.

Maybe Matt & Jay can confirm but I suspect that Indigo has no idea which device is acting up. In my case I think that the faulty module was freezing the z-stick which caused the 'waiting for z-stick ack'. The z-stick was temporarily locked up and Indigo was waiting for it.

Just my thoughts... This week I felt your pain


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Posted on
Thu Aug 17, 2017 4:50 pm
jay (support) offline
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Re: Status bar ' waiting for z-wave ack'

The ZWave Watcher plugin might also be able to help.

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Posted on
Thu Aug 17, 2017 6:08 pm
forestfield offline
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Re: Status bar ' waiting for z-wave ack'

> which do you show....

Well that's the problem - I don't think I can tell which device indigo is waiting for this z-wave ack on!. I don't see a timeout message in the log (as I recall).
Can you tell if indigo has been waking for a ack for more than (say) 10 seconds on a device, and use that as the name of the potential stuck device? (I'm blue skying the architecture here - tell me to go away if I'm a pain!)

I'm also suspicious that my z-stick is failing, so it might be the stick rather than a device. I've currently got around 50 distinct z-wave devices - so removing them 1 by 1 would be a pain - guess I could try a binary chop!

Thanks

Posted on
Fri Aug 18, 2017 2:33 am
howartp offline
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Re: Status bar ' waiting for z-wave ack'

If you do use the Watcher plugin, the (True)/(False) at the end of the logged Sent command is whether Ack succeeded or failed.


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Posted on
Fri Aug 18, 2017 8:56 am
jay (support) offline
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Re: Status bar ' waiting for z-wave ack'

An error will show in the Event Log window when we send a message to the Z-Wave device but don't get a response. For instance:

Code: Select all
   Z-Wave Error                    send "008 - Lamp Module (AD130)" status request failed


I believe there may also be a (no acknowledgment) error similar to:

Code: Select all
"Thermostat" turn cool on; send failed (no acknowledgment)


shown sometimes depending on the failure type.

Jay (Indigo Support)
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Posted on
Sat Aug 19, 2017 3:53 am
forestfield offline
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Re: Status bar ' waiting for z-wave ack'

Thanks both - I'll have a closer look at the logs. (Sidenote for Jay - I've hit the 8mb log file size limit a couple of times - is there any way to increase it?)

Thanks
-- Paul --

Posted on
Sat Aug 19, 2017 3:56 am
howartp offline
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Re: Status bar ' waiting for z-wave ack'

How on earth are you reaching 8mb logs?

Mine are <200kb most days.

If you're leaving ZWave logging turned on, I'd turn it off when you're not using it.

Posted on
Sat Aug 19, 2017 4:25 am
forestfield offline
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Location: West Sussex

Re: Status bar ' waiting for z-wave ack'

> How on earth are you reaching 8mb logs

Determined effort :-)

You've just prompted me to run a quick analysis of the log files I have .
The most common message in my log files was the 'request to set variable' from the web server - but I found the hack to disable that a couple of days ago.
The next 2 are messages from a couple of scripts that calculate average temp/brightness around my house - and I've commented these out.
Then Trigger and Event Group notifications - I can disable the trigger logging, but I can't see a tick box to disable event group logging.
The last 'biggie' is a the 'Sent Hue Lights' for the hue plugin (I do a lot of colour rotating over the evening) - I can't see an easy way to reduce this.

Posted on
Sat Aug 19, 2017 11:41 am
matt (support) offline
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Re: Status bar ' waiting for z-wave ack'

I believe we'll have this improved in a future version. We probably won't be able to show the device name, but can show the module address (node ID) in the progress area.

Image

Posted on
Sat Aug 19, 2017 7:32 pm
forestfield offline
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Location: West Sussex

Re: Status bar ' waiting for z-wave ack'

Excellent!

I reset my Z-Stick this afternoon and re-added all my devices. It took ~2 hours,. Having the ability to include devices directly from the diner & sync is a vast improvement. Last time I did this for Indigo 6 it took the best part of a day - mainly running backwards and forwards with the z-stick. So a big thanks there.

Posted on
Thu Nov 09, 2017 7:18 pm
matt (support) offline
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Re: Status bar ' waiting for z-wave ack'

Indigo 7.1.1 is now available for download and shows more details about pending Z-Wave commands (node ID).

Image

Posted on
Fri Nov 10, 2017 7:04 am
forestfield offline
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Re: Status bar ' waiting for z-wave ack'

Excellent - just upgraded to 7.1.1. Hopefully I'll never actually see this :-)

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