unable to connect remotely :(.

Posted on
Thu Jul 07, 2011 2:19 pm
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

unable to connect remotely :(.

I have had no problem accessing my Indigo system from my iPhone remotely until a few days ago and I can't understand why it's not working and therefore unable to know what to do to fix it... when I try to log on now I get a window saying "reflector Connection Down". I went to Goprism and logged in and it indicates my account is active. On Indigo, I checked the option for accessing Indigo from my iPhone ...this has worked so flawlessly in the past and seamlessly that I haven't done anything to manipulate it other than when I initially set it up.. so I don't know where to begin to troubleshoot.. it does work via wifi when I am home but I have come to rely on it remotely to turn on lights, retract or extend the awning etc.. any suggestions are appreciated...

Geoff

Posted on
Thu Jul 07, 2011 2:43 pm
jay (support) offline
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Location: Austin, Texas

Re: unable to connect remotely :(.

First - reboot your Indigo server Mac and see if that doesn't clear it up.

If not, it may be that you've got some permissions that have gotten munged - try this:

1) Launch the Terminal application (inside /Applications/Utilities/)

2) Copy/paste the following lines into Terminal. You will be prompted for your OS X admin account password after the second line, which needs to be entered so that all the steps complete successfully:

id
sudo bash

3) Copy/paste each line below *individually* and hit the return key after each one:

cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 4/Preferences/PrismReflector
ls -al
chmod ugo-x *
chmod o-rwx *
chmod g-rw id_rsa
ls -al
id

4) Select all and Copy/Paste the entire contents of the Terminal window into a reply for me.

Jay (Indigo Support)
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Posted on
Thu Jul 07, 2011 2:53 pm
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

Re: unable to connect remotely :(.

Thanks Jay.. I will give a try when I get home... at work now but will do as soon as I get there this evening.. hoping I can resolve this as I am going away on Saturday and want/need to be able to access my Indigo if possible.. its a double edged sword, when you make a product as smooth and trouble free as Indigo, when something goes wrong, its like learning something completely new ... that's a compliment in case it didn't sound that way... will post the results of your suggestion tonight..

geoff

Posted on
Thu Jul 07, 2011 8:41 pm
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

Re: unable to connect remotely :(.

jay wrote:
First - reboot your Indigo server Mac and see if that doesn't clear it up.

If not, it may be that you've got some permissions that have gotten munged - try this:

1) Launch the Terminal application (inside /Applications/Utilities/)

2) Copy/paste the following lines into Terminal. You will be prompted for your OS X admin account password after the second line, which needs to be entered so that all the steps complete successfully:

id
sudo bash

3) Copy/paste each line below *individually* and hit the return key after each one:

cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 4/Preferences/PrismReflector
ls -al
chmod ugo-x *
chmod o-rwx *
chmod g-rw id_rsa
ls -al
id

4) Select all and Copy/Paste the entire contents of the Terminal window into a reply for me.



Jay,

Here is what I got.. I ran the stuff you told me as you told me, or at least how I interpreted you wanted me to do it. I copied and pasted the first two lines of instructions as ONE command, as you have it written, and then hit RETURN. I did this several times but only ONCE did I get a prompt for my password... I then copied and pasted EACH line separately and hit return .....below I have pasted what I got back from THAT time. Hope it makes sense to you cause it means nothing to me....

Last login: Thu Jul 7 22:21:33 on ttys000
B-Geoffrey-Burnhams-iMac:~ bgeoffreyburnham$ id
uid=501(bgeoffreyburnham) gid=20(staff) groups=20(staff),402(com.apple.sharepoint.group.1),204(_developer),100(_lpoperator),98(_lpadmin),81(_appserveradm),80(admin),79(_appserverusr),61(localaccounts),12(everyone),403(com.apple.sharepoint.group.2),401(com.apple.access_screensharing)
B-Geoffrey-Burnhams-iMac:~ bgeoffreyburnham$ sudo bash
Password:
bash-3.2# cd /Library/Application\ Support/Perceptive\ Automation/
bash-3.2# cd Indigo\ 4/Preferences/PrismReflector
bash-3.2# ls -al
total 24
drwxrwx--- 5 bgeoffreyburnham admin 170 Jun 28 11:08 .
drwxrwx--- 6 bgeoffreyburnham admin 204 Jul 7 22:28 ..
-rw------- 1 bgeoffreyburnham admin 883 Jun 28 11:08 id_rsa
-rw-rw---- 1 bgeoffreyburnham admin 233 Jun 28 11:08 id_rsa.pub
-rw-rw---- 1 bgeoffreyburnham admin 989 Jun 28 11:08 ssh_config
bash-3.2# chmod ugo-x *
bash-3.2# chmod o-rwx *
bash-3.2# chmod g-rw id_rsals -al
chmod: id_rsals: No such file or directory
chmod: -al: No such file or directory
bash-3.2# id
uid=0(root) gid=0(wheel) groups=0(wheel),402(com.apple.sharepoint.group.1),204(_developer),100(_lpoperator),98(_lpadmin),80(admin),61(localaccounts),29(certusers),20(staff),12(everyone),9(procmod),8(procview),5(operator),4(tty),3(sys),2(kmem),1(daemon),403(com.apple.sharepoint.group.2),401(com.apple.access_screensharing)
bash-3.2#

Posted on
Thu Jul 07, 2011 8:47 pm
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

Re: unable to connect remotely :(.

l also restarted the computer and copied this from the Log file in case that helps...

ul 7, 2011 10:45:27 PM
Connected to SmartHome PowerLinc USB E
PowerLinc address 11.F3.28, firmware version 2.13
Error failed to create reflector connection: reflector not active
PowerLinc standalone operation disabled
Indigo directly controlling automation logic
WebServer client authenticated
WebServer started on port 8176 -- digest authentication enabled


Geoff

Posted on
Fri Jul 08, 2011 8:41 am
jay (support) offline
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Location: Austin, Texas

Re: unable to connect remotely :(.

Oops - I forgot to change something (it was looking in the wrong directory). Try again (and make sure that you get each line separately - in the last group you munged two lines together without hitting return first):


1) Launch the Terminal application (inside /Applications/Utilities/)

2) Copy/paste the following lines into Terminal. You will be prompted for your OS X admin account password after the second line, which needs to be entered so that all the steps complete successfully:

id
sudo bash

3) Copy/paste each line below *individually* and hit the return key after each one:

cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 5/Preferences/PrismReflector
ls -al
chmod ugo-x *
chmod o-rwx *
chmod g-rw id_rsa
ls -al
id

4) Select all and Copy/Paste the entire contents of the Terminal window into a reply for me.

Jay (Indigo Support)
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Posted on
Fri Jul 08, 2011 8:57 am
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

Re: unable to connect remotely :(.

Okay, I will try again.. should be home from work sooner than last night... however, when I copied and pasted in the first two lines together and then hit return, I didn't get prompted for my password as I was expecting. I did the same thing a few times and only once did I get asked for my password.. is that an issue? the one I sent you was the only time I was prompted for my password out of 4 attempts.. since it was the first thing in the process, I don't think I forgot to do something.. I copied and pasted the two lines and then hit return...

Geoff

Posted on
Fri Jul 08, 2011 9:11 am
jay (support) offline
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Location: Austin, Texas

Re: unable to connect remotely :(.

It should only prompt you after you do the "sudo" line. It worked fine until you appended these two lines together:

chmod g-rw id_rsa
ls -al

I think you just forgot to hit return after the first one... ;)

Jay (Indigo Support)
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Posted on
Fri Jul 08, 2011 9:26 am
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

Re: unable to connect remotely :(.

I will assume it was okay to copy and paste the first two commands together and THEN hit return .. rather than copy and paste each line of the first two commands and hit return after each one .. correct? Sorry but at the risk of stating the obvious, I haven't a clue about programming....

Geoff

Posted on
Fri Jul 08, 2011 9:33 am
jay (support) offline
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Location: Austin, Texas

Re: unable to connect remotely :(.

Yeah, it's fine for the first two. The rest you should do one at a time.

Jay (Indigo Support)
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Posted on
Fri Jul 08, 2011 10:39 am
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

Re: unable to connect remotely :(.

First - reboot your Indigo server Mac and see if that doesn't clear it up.


Jay, I was not sure exactly what steps I needed to do to reboot the Indigo server Mac.. that you recommended above..can you either tell me or point me to a reference that will tell me how to do it? Thanks

geoff

Posted on
Fri Jul 08, 2011 10:51 am
jay (support) offline
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Location: Austin, Texas

Re: unable to connect remotely :(.

Select "Restart..." from the Apple menu on the Mac that's running the Indigo Server.

Jay (Indigo Support)
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Posted on
Fri Jul 08, 2011 2:35 pm
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

Re: unable to connect remotely :(.

smacks himself in the head.. I had done that previously but thought there was something else having to do with the reflector setup.. thanks Jay, sorry all the stupid questions...

Geoff

Posted on
Fri Jul 08, 2011 3:43 pm
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

Re: unable to connect remotely :(.

Here it is Jay, Hope you can figure out the problem .
thanks for your help...

geoff



Last login: Thu Jul 7 22:45:05 on console
B-Geoffrey-Burnhams-iMac:~ bgeoffreyburnham$ id
uid=501(bgeoffreyburnham) gid=20(staff) groups=20(staff),402(com.apple.sharepoint.group.1),204(_developer),100(_lpoperator),98(_lpadmin),81(_appserveradm),80(admin),79(_appserverusr),61(localaccounts),12(everyone),403(com.apple.sharepoint.group.2),401(com.apple.access_screensharing)
B-Geoffrey-Burnhams-iMac:~ bgeoffreyburnham$ sudo bash
Password:
bash-3.2# cd /Library/Application\ Support/Perceptive\ Automation/
bash-3.2# cd Indigo\ 5/Preferences/PrismReflector
bash: cd: Indigo 5/Preferences/PrismReflector: No such file or directory
bash-3.2# ls -al
total 0
drwxrwxr-x 3 root admin 102 Jan 28 18:06 .
drwxrwxr-x 23 root admin 782 Jul 5 21:07 ..
drwxrwxr-x 9 root admin 306 Jul 7 22:45 Indigo 4
bash-3.2# chmod ugo-x *
bash-3.2# chmod o-rwx *
bash-3.2# chmod g-rw id_rsa
chmod: id_rsa: No such file or directory
bash-3.2# ls -al
total 0
drwxrwxr-x 3 root admin 102 Jan 28 18:06 .
drwxrwxr-x 23 root admin 782 Jul 5 21:07 ..
drw-rw---- 9 root admin 306 Jul 7 22:45 Indigo 4
bash-3.2# id
uid=0(root) gid=0(wheel) groups=0(wheel),402(com.apple.sharepoint.group.1),204(_developer),100(_lpoperator),98(_lpadmin),80(admin),61(localaccounts),29(certusers),20(staff),12(everyone),9(procmod),8(procview),5(operator),4(tty),3(sys),2(kmem),1(daemon),403(com.apple.sharepoint.group.2),401(com.apple.access_screensharing)
bash-3.2#

Posted on
Fri Jul 08, 2011 3:48 pm
Geoffb offline
Posts: 139
Joined: Jan 27, 2006

Re: unable to connect remotely :(.

Jay,

I did it a second and third time, the same way as I did it the first time, but only got the prompt for my password the first time.. maybe that is normal, but I have pasted the results of the third time below.. not sure if there is a substantial difference but wanted you to have whatever information you need...

Geoff

Last login: Fri Jul 8 17:44:08 on ttys000
B-Geoffrey-Burnhams-iMac:~ bgeoffreyburnham$ id
uid=501(bgeoffreyburnham) gid=20(staff) groups=20(staff),402(com.apple.sharepoint.group.1),204(_developer),100(_lpoperator),98(_lpadmin),81(_appserveradm),80(admin),79(_appserverusr),61(localaccounts),12(everyone),403(com.apple.sharepoint.group.2),401(com.apple.access_screensharing)
B-Geoffrey-Burnhams-iMac:~ bgeoffreyburnham$ sudo bash
bash-3.2# cd /Library/Application\ Support/Perceptive\ Automation/
bash-3.2# cd Indigo\ 5/Preferences/PrismReflector
bash: cd: Indigo 5/Preferences/PrismReflector: No such file or directory
bash-3.2# ls -al
total 0
drwxrwxr-x 3 root admin 102 Jan 28 18:06 .
drwxrwxr-x 23 root admin 782 Jul 5 21:07 ..
drw-rw---- 9 root admin 306 Jul 7 22:45 Indigo 4
bash-3.2# chmod ugo-x *
bash-3.2# chmod o-rwx *
bash-3.2# chmod g-rw id_rsa
chmod: id_rsa: No such file or directory
bash-3.2# ls -al
total 0
drwxrwxr-x 3 root admin 102 Jan 28 18:06 .
drwxrwxr-x 23 root admin 782 Jul 5 21:07 ..
drw-rw---- 9 root admin 306 Jul 7 22:45 Indigo 4
bash-3.2# id
uid=0(root) gid=0(wheel) groups=0(wheel),402(com.apple.sharepoint.group.1),204(_developer),100(_lpoperator),98(_lpadmin),80(admin),61(localaccounts),29(certusers),20(staff),12(everyone),9(procmod),8(procview),5(operator),4(tty),3(sys),2(kmem),1(daemon),403(com.apple.sharepoint.group.2),401(com.apple.access_screensharing)
bash-3.2#

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