Bluetooth/Indigo Touch/iPhone 4

Posted on
Thu Jul 08, 2010 7:41 am
kpfriedberg offline

Bluetooth/Indigo Touch/iPhone 4

More an FYI than a question. It still appears that bluetooth impacts connectivity. I have a new iPhone 4 and when Bluetooth is turned on when over wifi, connectivity to Indigo Touch is sluggish at best.

Posted on
Thu Jul 08, 2010 8:45 am
jay (support) offline
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Re: Bluetooth/Indigo Touch/iPhone 4

Yep. We've refiled our original bug with Apple.

Jay (Indigo Support)
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Posted on
Thu Jul 08, 2010 9:04 am
kpfriedberg offline

Re: Bluetooth/Indigo Touch/iPhone 4

jay wrote:
Yep. We've refiled our original bug with Apple.


seems like they re-break it with every update? WTF are they doing?

Posted on
Thu Sep 09, 2010 7:18 pm
p7willm offline
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Re: Bluetooth/Indigo Touch/iPhone 4

I am a new user with an iPhone 4 and when I had bluetooth on the wifi connection would drop and I would have to enter my WiFi password again.

Posted on
Thu Sep 09, 2010 7:22 pm
matt (support) offline
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Re: Bluetooth/Indigo Touch/iPhone 4

Yes, unfortunately, Apple has still not fixed the bug in the latest iOS update. We'll bug them (again) about it.

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Posted on
Wed Dec 22, 2010 5:38 pm
matt (support) offline
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Re: Bluetooth/Indigo Touch/iPhone 4

I believe we finally have this one solved! Or more accurately, we now have worked around the iOS bug.

Turn Bluetooth back on, and then give Indigo Touch 1.7 a try to see if it works better.

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Posted on
Wed Dec 22, 2010 9:07 pm
kpfriedberg offline

Re: Bluetooth/Indigo Touch/iPhone 4

support wrote:
I believe we finally have this one solved! Or more accurately, we now have worked around the iOS bug.

Turn Bluetooth back on, and then give Indigo Touch 1.7 a try to see if it works better.

Works for me! Kudos!

Posted on
Sun Feb 13, 2011 11:19 pm
bcmayes offline
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Re: Bluetooth/Indigo Touch/iPhone 4

I am using Indigo Touch 1.7 on an iPhone 3GS with the latest iOS 4.2.1

I cannot connect to Indigo on my home network via WiFi/Bonjour. I get the "reflector connection down" message and no connection. Turning off Bluetooth doesn't help. I still get the error.

When I turn off wifi I connect fine over 3G. I'm not sure what the deal is.

Indigo is running on a Mac Mini (non-Intel) connected directly to an AirPort Extreme. Any suggestions on where to look would be greatly appreciated.

Thanks,
Byron

Mac mini 1.25, 1024MB RAM; Indigo 2.0

Posted on
Mon Feb 14, 2011 10:20 am
jay (support) offline
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Re: Bluetooth/Indigo Touch/iPhone 4

Delete the entry for your database in the Touch settings dialog then close it and quit Touch. Relaunch it and see if it shows up again in the settings.

Jay (Indigo Support)
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Posted on
Sat Feb 19, 2011 12:37 am
bcmayes offline
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Re: Bluetooth/Indigo Touch/iPhone 4

jay wrote:
Delete the entry for your database in the Touch settings dialog then close it and quit Touch. Relaunch it and see if it shows up again in the settings.


Did that tonight. It does show up in the settings, but when I go to select, it still gives the "Reflector Connection Down" error message.

I quit Touch and made sure I killed it from the multitasking bar. Bluetooth is off. I can connect over 3g without problem (did so immediately before the attempt.

My genealogy program (Reunion) uses Bonjour and connects fine, btw, so it doesn't appear to be a Bonjour problem.

Any other thoughts?

Thanks,
Byron

Mac mini 1.25, 1024MB RAM; Indigo 2.0

Posted on
Sat Feb 19, 2011 11:32 am
matt (support) offline
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Re: Bluetooth/Indigo Touch/iPhone 4

I'm a bit confused by the Reflector is Down error message. It sounds like your reflector is working since it connects okay over 3G. You are using the same connection setting entry in Indigo Touch regardless of Wi-Fi or 3G? That is, you only have one entry in there and it is the one automatically added/found via Bonjour?

Try these steps:

1) Totally turn off your Mac's firewall.
2) Stop the Indigo Server (not just the client, so choose the Indigo 4->Stop Server menu item)
3) Launch Indigo Touch and delete the connection entry for your database. Quit Indigo Touch via the task bar as you did before.
4) Launch Indigo Server.
5) Wait 2 minutes.
6) Launch Indigo Touch.
7) Does the bonjour item for your database automatically show up? If so, click on it.
8) If it fails, then go back to Indigo and copy/paste the entire contents of the Event Log window into a reply post for me.

One last question: do you have more than one Mac besides the one running Indigo Server? If so, launch the Terminal app on them and enter:

ps -axww | grep Indigo

and copy/paste the results.

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Posted on
Tue Feb 22, 2011 12:25 am
bcmayes offline
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Re: Bluetooth/Indigo Touch/iPhone 4

Showed in Touch. Failed over WiFi with Reflector connection down error. Turned off WiFi and it attempts to connect but I just get the spinning spokes. No error at all I'm guessing the difference is that it had a connection to the previous entry and could re-establish over 3g, but with this new one failing in the first place, it can't recreate.
This is the log text. The KeypadLinc that failed is not plugged in so that's expected.


Feb 22, 2011 12:55:31 AM
Starting Indigo Server version 4.1.16
Loading attachments
"device target attachment.scpt" script loaded
"group target attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"iTunes attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"templinc attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
Bonjour registered "Indigo - 6484 Ardleigh"
Indigo Cocoa client authenticated
Reflector starting reflector connection to https://ardleigh.goprism.com
Reflector starting reflector connection to https://ardleigh.goprism.com

Feb 22, 2011 12:55:37 AM
Trigger Action Get All Status
Trigger Action Weather Starter
Error script error: «script» doesn’t understand the GetNOAAData message. (-1708)
Connected to SmartHome PowerLinc USB E
PowerLinc address 00.D6.B6, firmware version 2.12
WebServer client authenticated
PowerLinc standalone operation disabled
Indigo directly controlling automation logic
WebServer started on port 6484 -- digest authentication enabled
Time/Date Action Get All Status (delayed action)
Sent INSTEON "B Rec Room" status request (received: 0)
Sent INSTEON "B Laundry Room" status request (received: 0)
Sent INSTEON "B Laundry Room Switch" status request (received: 0)
Sent INSTEON "F Foyer" status request (received: 70)
Sent INSTEON "F Dining Room Hutch" status request (received: 0)
Sent INSTEON "F Kitchen" status request (received: 0)
Sent INSTEON "F Living Room A/C" status request (received: 0)
Sent INSTEON "F Living Room Piano" status request (received: 0)
Sent INSTEON "F Kitchen Tele-Monitor" status request (received: 0)
Sent INSTEON "S Guest Bath" status request (received: 0)
Sent INSTEON "S Guest Bath Switch" status request (received: 0)
Sent INSTEON "S Guest Bed Ceiling Switch" status request (received: 0)
Sent INSTEON "S Master Bed A/C" status request (received: 0)
Sent INSTEON "S Master Bed Dresser" status request (received: 0)
Sent INSTEON "S Guest Bed Lamp" status request (received: 0)
Sent INSTEON "X Front Door" status request (received: 100)
Sent INSTEON "S Hall Upper Switch" status request (received: 0)
Sent INSTEON "S Hall Lower Switch" status request (received: 0)
Sent INSTEON "S Hall" status request (received: 0)
Sent INSTEON "S Master Bath" status request (received: 0)
Sent INSTEON "S Guest Bed Ceiling" status request (received: 0)
Sent INSTEON "F Kitchen Door Fan" status request (received: 0)
Sent INSTEON "X Post Lamp" status request (received: 100)
Error "Z Tabletop KeypadLinc" status request; send failed (no acknowledgment)
Sent INSTEON "S Master Closet Switch" status request (received: 0)
Sent INSTEON "S Master Closet" status request (received: 0)
Sent INSTEON "X Flood Lights" status request (received: 0)
Sent INSTEON "B Rec Room Lower" status request (received: 0)
Sent INSTEON "X Kitchen Door" status request (received: 100)
Sent INSTEON "F Breakfast Nook" status request (received: 0)
Sent INSTEON "X Rear Door" status request (received: 100)
Sent INSTEON "B Garage" status request (received: 0)
Sent INSTEON "S Guest Closet" status request (received: 0)
Sent INSTEON "S Master Bed Ceiling" status request (received: 100)
Sent INSTEON "S Master Bed Ceiling Switch" status request (received: 100)
Sent INSTEON "F Living Room Lamp" status request (received: 0)
Sent INSTEON "S Guest Bed A/C" status request (received: 0)

Feb 22, 2011 12:57:49 AM
Received INSTEON "S Guest Bath Switch" on

Feb 22, 2011 1:11:27 AM
Received INSTEON "S Guest Bath Switch" off

Mac mini 1.25, 1024MB RAM; Indigo 2.0

Posted on
Tue Feb 22, 2011 12:31 am
bcmayes offline
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Location: Philadelphia, PA

Re: Bluetooth/Indigo Touch/iPhone 4

This is the result of the ps command on the server:

[BCMini:~] bcmayes% ps -axww | grep Indigo
247 ?? 0:39.83 /Applications/Indigo 4.app/Contents/MacOS/Indigo 4 -psn_0_151589
332 ?? 0:04.89 /Library/Application Support/Perceptive Automation/Indigo 4/IndigoServer.app/Contents/MacOS/IndigoServer
334 ?? 0:04.31 /System/Library/Frameworks/Python.framework/Versions/2.5/Resources/Python.app/Contents/MacOS/Python /Library/Application Support/Perceptive Automation/Indigo 4/IndigoWebServer/IndigoWebServer.py -i1176 -w6484 -cfn
336 ?? 0:00.06 ssh -N -F/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/ssh_config -i/Library/Application Support/Perceptive Automation/Indigo 4/Preferences/PrismReflector/id_rsa -R1234:127.0.0.1:6484 prism@goprism.com
367 ttys000 0:00.00 grep Indigo

Mac mini 1.25, 1024MB RAM; Indigo 2.0

Posted on
Tue Feb 22, 2011 12:32 am
bcmayes offline
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Location: Philadelphia, PA

Re: Bluetooth/Indigo Touch/iPhone 4

And this is the result of the ps command on the other computer that accesses Indigo as a client.

iMayes:~ bcmayes$ ps -axww | grep Indigo
369 ttys000 0:00.01 grep Indigo

Mac mini 1.25, 1024MB RAM; Indigo 2.0

Posted on
Tue Feb 22, 2011 7:35 pm
matt (support) offline
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Re: Bluetooth/Indigo Touch/iPhone 4

Did you follow all of the instructions above (in order):
1) Totally turn off your Mac's firewall.
2) Stop the Indigo Server (not just the client, so choose the Indigo 4->Stop Server menu item)
3) Launch Indigo Touch and delete the connection entry for your database. Quit Indigo Touch via the task bar as you did before.
4) Launch Indigo Server.
5) Wait 2 minutes.
6) Launch Indigo Touch.
7) Does the bonjour item for your database automatically show up? If so, click on it.
8) If it fails, then go back to Indigo and copy/paste the entire contents of the Event Log window into a reply post for me.


The reason I ask is that you said it failed over WiFi with "Reflection connection down error", but if you deleted the connection entry for your database in Indigo Touch (step #3) and quit Indigo Touch (second part of step #3), then Indigo Touch won't know anything about the reflector until is successfully establishes a connection, which it doesn't appear to be doing. Therefore, I don't see how it would be possible to get that error. Can you redo the steps and make sure you really are seeing a Reflector connection error on step #7 (if it is a different error, I'd like the exact error text)? Also make sure the Firewall is turned totally off.

Lastly, on your Mac not running the Indigo Server:

1) Launch Safari
2) Choose Bookmarks->Show All Bookmarks menu item
3) Click on the Bonjour item/icon in the Collection list (upper-left area of the window)
4) Does it list your Indigo Database? If so, does it connect to it and work if you click on it?

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