Syncing - failed to assign return route

[Jim]

I'm new to Z-Wave. I am trying to add my first device. Indigo/Z-Wave stick seemed to find it during the inclusion process but fails on sync. Since the device was found during the inclusion process can I assume that the device is reachable and the problem lies somewhere else?

Thanks,
Jim

Nov 29, 2021 at 1:49:28 PM
Z-Wave Syncing - started for "002 - Dimmable Power Switch"
Z-Wave Syncing - retrieved module neighbors list: - none -
Z-Wave Syncing - assigning return route to "002 - Dimmable Power Switch"
Z-Wave Error Syncing - failed to assign return route
Z-Wave Error Syncing - failed
Z-Wave Error No response from "002 - Dimmable Power Switch". Module might be asleep, or is unreachable.

[jalves]

A couple of suggestions:
1) If the device is a simple plug-in or battery device, bring it to your z-stick and retry
2) Exclude the device and then re-include it.

[Jim]

Thanks for the ideas. It is a all dimmer so no go on number one but will definitely try number two.