No value update (interface freeze)

[marcel langelaan]

Hi I am running Indigo 7 with latest RFXcom plugin. Using RFXcom sensors, DS90 motion sensors, etc.
I have the issue that 1x RFXcom sensors and 1 DS90 sensor are not updated/no value change.
Also in the Indigo event log the wrong/freezed value is displayed (no update visible)
It seems that the Indigo RFX driver is freezing for several components.
On the same hardware its working using RFXcom/Windows and RFXmgr.

Please advice which steps i can take to short out this issue.

[marcel langelaan]

Downgrade to 1,63 sorted out the issue. Al sensors are now working, and faster.
It seems there is a serious issue with the latest RFX plugin.

[matt (support)]

Can you find the lines in the Event Log files that illustrate the problem?

And are all sensors not working or just those two?

[marcel langelaan]

Hi,

Event log gives also wrong value (freeze value).
By playing around with USB disconnect, rebooting etc the latest correct value is displayed.
Only 2 sensors of the 14 around have this issue.
These sensors are working fine under 1.63 => also under RFXmgt software (on same hardware).
Adres changing doesn't sort out the issue.
Its really related to the RFXcom software version 1.63 versus the latest.

cheers Marcel

[matt (support)]

I don't doubt it might be the plugin, but I really need to see the Event Log window results showing the problem so I can troubleshoot it.

[krissh]

I have a similar problem. Some time after a reboot, all my sensors stop updating their values. There are no errors in the event log. I can press on/off for a wall plug, and there is no errors, but it seems no command is sent. I'm sending you a screenshot and the relevant log file per e-mail.
I will restart now and keep the RFXCOM plugin in debug to see if that produces any relevant log entries.

[matt (support)]

Yes, a debug log would be great. Thanks.

[marcel langelaan]

Give me a day or 2 and provide you with the required information.
= With 1.63 and new version.

[matt (support)]

I've spent some more time investigating this and cannot track down what is occurring (or causing the problem). I compared all of the changes in the plugin from 1.6.3 to 2.1, and nothing jumps out that would cause this type of issue. Some additional questions for you:

Downgrade to 1,63 sorted out the issue. Al sensors are now working, and faster.

Did you just downgrade the RFXCOM plugin, or did you revert back to running Indigo Server 6.1? I ask because we did update the version of the python serial library used from 6.1 to 7, so I'm wondering if that might be related to the problem. If you only downgraded the plugin then that won't be related.

Only 2 sensors of the 14 around have this issue.

Is it consistently the same 2 sensors that have the problem?

If so, what specific model are those sensors (and do you have the same model of sensors that aren't seeing the problem)?

Once the problem occurs, if you unplug the RFXCOM from the Mac for 1 minute and plug it back in do the sensors start working?

If not, does it start working if you choose the Plugins->RFXCOM->Reload menu item?

[krissh]

Is it consistently the same 2 sensors that have the problem?

For me it's all sensors. And also that the commands (on/off) etc. that appears to be sent from Indigo is not actually sent, and no errors given

Once the problem occurs, if you unplug the RFXCOM from the Mac for 1 minute and plug it back in do the sensors start working?

If not, does it start working if you choose the Plugins->RFXCOM->Reload menu item?

I haven't tried that, but can try the next time it occurs. This time it ran 12 days without problems before the problem occured. However, after the problem occured I went into plugin config to turn off debug, and got this error:

Code: Select all

2017-05-27 19:59:43.142	RFXCOM Debug	validating Prefs called
2017-05-27 19:59:44.729	RFXCOM	initializing communication on port /dev/cu.usbserial-05VN7Q8L at speed 38400
2017-05-27 19:59:47.746	RFXCOM Error	initialization failed (retrying in 10 seconds)

I haven't had any other USB problems, so don't believe it's that. It's been connected the same way to the same Mac mini for several years, and it's only recently I've had this problem. And it's a long time since I updated to new version of Mac OS X (running 10.9.5).

[marcel langelaan]

Hi Jay,

I have tested the doorsensor (upgrade from 1.6 to 2.1 performed).
Its working fine => see attachment.
The temp sensor i will monitor, update follows tomorrow (not in the position to change the temp manually now).

I can also de-install RFXcom driver and install the 2.1 => will this make any difference/makes this sence?

[marcel langelaan]

Hello Matt,

To given an answer on your questions (please be aware of previous update => DS90 is now working fine (after 1,63 to 2.1 upgrade):
Q1) downgrade => using only Indigo7 => installed the 2.1 and later after the issue reinstalled 1.63 (message you installing an old version). (still on v7).
Q2) RFXcom temp sensor + DS90 => yes from both i have multiple sensors, which were direct working perfect. (8x DS90 + 7 RFXcom temp)
Q3) unplugging => 1 minute i don't know, but yes disconnected and reconnected. I doesn't sorted out the issue. I had to reboot the Mac (with RFXcom disconnected), Connecting it and starting Indigo v7. Closing the app Indigo v7 was not sorting out the issue, also not reconnecting, but only by reboot.
Q4) RFXcom-reload => no differenc => see Q3.

Please advice => complete de-install of RFXcom and then new installation? Does that make sense?

cheers

[marcel langelaan]

Hi Matt,

Attached the issue.
Temp value is not changing => see SO-TEMP is 20.8C
Event log specifies also 20.8C => but actual value is according to Homeseer and RFXcom meter: 23,9 versus 24. (sorry delay collecting info).
The same issue is occurring for sensor GF Living Temp (indigo 25C) and Homeseer (Temp Ground floor) and RFXcom meter 23,5.

I will down grade to 1,63,


Event log Indigo:
RFXCOM Debug ++++++++++++++
RFXCOM Debug processing: 7 112 1 139 48 0 16 80 (07 70 01 8B 30 00 10 50)
RFXCOM Debug RFXSensor 48 with subtype 1 and value 16
RFXCOM Debug Data1: 7 112 1 139 48 0 16 80
RFXCOM Debug RFXSensor 48 in list
RFXCOM Debug RFXSensor read values: value=16 temperature=20.8 (C)
RFXCOM Debug Setting display value to Temp, temp=20.8
RFXCOM Debug ++++++++++++++

Event log RFXmeter:
31-5-2017 0:59:24= C0301807 RFXsensor[49200]T RFXSensor addr:C030 ID:49200 Temp:24∫C | 75,2∫F
31-5-2017 0:59:24= C0301807 RFXsensor[49200]T RFXSensor addr:C030 ID:49200 Temp:24∫C | 75,2∫F
31-5-2017 0:59:24= C0301807 RFXsensor[49200]T RFXSensor addr:C030 ID:49200 Temp:24∫C | 75,2∫F
31-5-2017 0:59:24= C2323E65 RFXsensor[49714]V RFXSensor addr:C232 ID:49714 Supply Voltage:4,99
31-5-2017 0:59:24= C2323E65 RFXsensor[49714]V RFXSensor addr:C232 ID:49714 Supply Voltage:4,99
31-5-2017 0:59:25= C2323E65 RFXsensor[49714]V RFXSensor addr:C232 ID:49714 Supply Voltage:4,99

[matt (support)]

Marcel – for clarification, when it gets into the bad state are there still some sensors that update correctly (UI updates and debug messages shown in the Event Log)?

[marcel langelaan]

Hi Matt,

Currently i am not sure, 2 are not working correctly yesterday, had not the time to verify everything.
Just had a chat with Bert, it seems that the wrong type is used.

De sensor die je in indigo gebruikt is een A/D sensor met subtype 01: 0770018B30001050
Packettype = RFXSensor
subtype = A/D
Sequence nbr = 139
ID = 48
msg = 160 mV
Signal level = 5 -80dBm

The idea is that the wrong sensor ID is selected

Voor een temp sensor moet het subtype 00 zijn. 0770008B30001050
Packettype = RFXSensor
subtype = Temperature
Sequence nbr = 139
ID = 48
msg = 0,16 °C
Signal level = 5 -80dBm

I don't see how to change this. Please advice.