[SOLVED]: Error on email scan authentication

Hi;

I changed my email password on microsoft live and now Indigo will not send me emails. It gives the error above. I have changed the password on Indigo too to correspond to microsoft live. There are two places that changed it, when you stop and start the server for incoming mail and outgoing mail, but is there another place that I'm forgetting? I even changed the Prisum server password too and still I get errors. Any ideas what I'm doing wrong?

Thanks

Sorry, stated it wrong

1. Changed email password for incoming and outgoing traffic in preferences
2. changed Prism password in stop and start server

A little more information,

Microsoft live says there were successful logins to correspond to Indigo (presently scanning emails every 3 min ). Please see below:

See when and where you've used your account
You should recognize each of these recent activities. If one looks unfamiliar, click it to let us know. (Note that some Internet providers might route your activity through a different location.)
Learn more about the recent activity page
Learn how to make your account more secure
Recent activity
Description Date (MST) Location
Successful sign-inToday 10:17 AMUnited States
IP address
72.183.205.221Device/platform
Mac OSBrowser/app
ChromeShow map
Account alias
diaza56@hotmail.com
This is your current session.
Successful sign-in (19 events)Today 9:34 AM - 10:13 AMUnited States
Successful sign-inToday 10:13 AMUnited States
Successful sign-inToday 10:12 AMUnited States
Successful sign-inToday 10:09 AMUnited States
Successful sign-inToday 10:08 AMUnited States
Successful sign-inToday 10:05 AMUnited States
Successful sign-inToday 10:02 AMUnited States
Successful sign-inToday 9:59 AMUnited States
Successful sign-inToday 9:58 AMUnited States
Successful sign-inToday 9:56 AMUnited States
Successful sign-inToday 9:55 AMUnited States
Successful sign-inToday 9:53 AMUnited States
Successful sign-inToday 9:52 AMUnited States
Successful sign-inToday 9:49 AM

Never mind everyone;

I just discovered that I have a two step process for email and that I needed to use the app password that Microsoft provides instead of my email password that I use on my computer !

Thanks Anyway !!

[matt (support)]

Thanks for the follow-up, and I'm glad you have it working now.