restart issues

Posted on
Thu Dec 28, 2017 11:05 am
farberm offline
Posts: 393
Joined: Feb 24, 2008

restart issues

Everytime I restart my computer I have to disconnect my 2413U (prior to restarting)otherwise Indigo cannot cannot connect to the 2413U after the restart. Is there something I need to reinstall or reset to avoid this issue?

Posted on
Thu Dec 28, 2017 2:15 pm
kw123 offline
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Posts: 8360
Joined: May 12, 2013
Location: Dallas, TX

Re: restart issues

I had similar issues.
What is your mac box and which op sys.
With Mac Pro 2008 El Capitan I added a usb card into the mac and then every worked fine. The build in USB ports have become useless with recent opsys


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Posted on
Thu Dec 28, 2017 2:17 pm
farberm offline
Posts: 393
Joined: Feb 24, 2008

Re: restart issues

I just uploaded the new fdp drivers to see if that will make a difference

Posted on
Sat Mar 03, 2018 8:09 am
farberm offline
Posts: 393
Joined: Feb 24, 2008

Re: restart issues

I am using a Mac mini. High Sierra, so no way to put in a usb card.

I am still having the issue which is frustrating to have to unplug the usb cable restart and then replug in the usb cable.

Posted on
Sat Mar 03, 2018 3:14 pm
jay (support) offline
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Posts: 18212
Joined: Mar 19, 2008
Location: Austin, Texas

Re: restart issues

High Sierra is likely your problem (there are USB bugs). Try the workaround outlined in our blog post.

Jay (Indigo Support)
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