Moving to version 7

I am getting an error message when launching the Indigo 7 (see screenshot), what could be the problem?

[matt (support)]

It means the Indigo Server app is a different version than the Indigo Client app. Re-run the installer and restart your Mac (and do this on all Macs you use Indigo from).

I was able to launch the application after following your instructions however my database is blank.

My power line usb serial adapter also seems to be offline now.

Thank you for your help. I got the database moved, everything is populated however I am not able to communicate with PowerLine Modem, what could be the problem? This was working on High Sierra on version 6.

[matt (support)]

There definitely are reports of USB problems with High Sierra for some folks (not everyone though). Are you sure you have the correct serial port selected for the PowerLinc in the interface options/preferences dialog? Also, copy/paste the contents of the Event Log window after a failure. It will provide us with a lot more details than a screenshot.

Hi Matt,
I believe so, attached is the screenshot.

Below is the event log:

Oct 15, 2017 at 12:37:46 PM
Starting Indigo Server version 7.0.4 (Mac OS X 10.13)
Loading attachments
"iTunes attachment.scpt" script loaded
"device target attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"group target attachment.scpt" script loaded
Loading database "/Library/Application Support/Perceptive Automation/Indigo 7/Databases/Asbury House.indiDb"
Loading interface "INSTEON Commands 2.0.10"
Starting interface "INSTEON Commands 2.0.10" (pid 723)
Loading plugin "Action Collection 2.0.4"
Starting plugin "Action Collection 2.0.4" (pid 724)
Found disabled plugin "Growl 2.0.2"
Found disabled interface "Z-Wave 2.0.68"
Found disabled interface "Virtual Devices 2.0.4"
Found disabled plugin "Global Property Manager 2.0"
Found disabled plugin "Timers and Pesters 2.0.2"
Found disabled plugin "Airfoil Pro 1.0.7"
Found disabled plugin "NOAA Weather 2.0.1"
Found disabled plugin "SQL Logger 2.0.5"
Found disabled plugin "EasyDAQ Relay Card 2.0.3"
Found disabled plugin "WeatherSnoop 2.1.2"
Found disabled plugin "iTunes 2.0.4"
Found disabled plugin "iCal Alarm Processor 2.0.1"
Indigo Cocoa client connected
Started interface "INSTEON Commands 2.0.10"
Started plugin "Action Collection 2.0.4"

Oct 15, 2017 at 12:37:56 PM
Interface Failure failed to establish connection with serial interface PowerLinc Modem on port usbserial-A901M6IQ

Strange. It just came back online after disconnect adapter, removing USB, hold the button and power on, now it works.

Oct 15, 2017 at 12:37:56 PM
Interface Failure failed to establish connection with serial interface PowerLinc Modem on port usbserial-A901M6IQ
Connected to PowerLinc 2413U interface on port usbserial-A901M6IQ
PowerLinc address 23.9D.52, firmware version 9.11

PowerLinc 2413U is now green however the Indigo Touch is saying "Could not connect to the server. Connection to Indigo server failed.

Re-created the username and password, so I can connect to Indigo database via iPhone but now the PowerLine modem is offline again.

[matt (support)]

I need to see Event Log results showing all the errors.

Oct 15, 2017 at 12:46:43 PM
Starting Indigo Server version 7.0.4 (Mac OS X 10.13)
Loading attachments
"iTunes attachment.scpt" script loaded
"device target attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"group target attachment.scpt" script loaded
Loading database "/Library/Application Support/Perceptive Automation/Indigo 7/Databases/Asbury House.indiDb"
Loading interface "INSTEON Commands 2.0.10"
Starting interface "INSTEON Commands 2.0.10" (pid 780)
Loading plugin "Action Collection 2.0.4"
Starting plugin "Action Collection 2.0.4" (pid 781)
Found disabled plugin "Growl 2.0.2"
Found disabled interface "Z-Wave 2.0.68"
Found disabled interface "Virtual Devices 2.0.4"
Found disabled plugin "Global Property Manager 2.0"
Found disabled plugin "Timers and Pesters 2.0.2"
Found disabled plugin "Airfoil Pro 1.0.7"
Found disabled plugin "NOAA Weather 2.0.1"
Found disabled plugin "SQL Logger 2.0.5"
Found disabled plugin "EasyDAQ Relay Card 2.0.3"
Found disabled plugin "WeatherSnoop 2.1.2"
Found disabled plugin "iTunes 2.0.4"
Found disabled plugin "iCal Alarm Processor 2.0.1"
Bonjour registered "Indigo - Asbury House"
Indigo Cocoa client connected
Started plugin "Action Collection 2.0.4"
Started interface "INSTEON Commands 2.0.10"
WebServer client connected
WebServer started on port 8176 -- digest authentication enabled

Oct 15, 2017 at 12:46:53 PM
Interface Failure failed to establish connection with serial interface PowerLinc Modem on port usbserial-A901M6IQ

Oct 15, 2017 at 12:48:01 PM
WebServer access denied "http://10.11.12.20:8176/serverrequest" from jrazvi @ 10.11.14.41
WebServer access denied "http://10.11.12.20:8176/serverrequest" from jrazvi @ 10.11.14.41
WebServer access denied "http://10.11.12.20:8176/serverrequest" from jrazvi @ 10.11.14.41
WebServer access denied "http://10.11.12.20:8176/serverrequest" from jrazvi @ 10.11.14.41
WebServer access denied "http://10.11.12.20:8176/serverrequest" from jrazvi @ 10.11.14.41

Oct 15, 2017 at 12:48:33 PM
WebServer Indigo Touch client connected from 10.11.14.41

Oct 15, 2017 at 12:50:15 PM
Indigo Cocoa client disconnected
Indigo Cocoa client connected

Oct 15, 2017 at 12:51:18 PM
Indigo Cocoa client disconnected
Indigo Cocoa client connected

[matt (support)]

I think this could be the USB problems some folks are having on High Sierra. Read over this thread and try using a USB2 hub to see if that gets it working reliably again.