Indigo 7 Installer Failed

Well I tried again to install Indigo 7 and again had a disastrous result. I also did a complete backup before the installation.

First off I ran the installation package. Even though it created the Indigo 7 App in the Applications folder, the installation failed with the following error...

The Installation failed.

The installation encountered an error that
caused the installation to fail. Contact the
Software Manufacturer for assistance.

When I ran Indigo 7 for the first time, it asked me to setup the Z-Stick, and to supply the IP address for the Vera Bridge Plugin, which I did. Then when it started, all of the Z-wave devices did not show up on the Device List, None of the Vera Devices showed up, the CM15A X10 USB interface was not found (but it did try to substitute a CM11 Serial X10 Device which did not work), and none of the Triggers, Schedules, or Control Pages were copied through! This is exactly what happened before, but I did not remember the first problem with installation (nor do I know why installation failed!).

The Event Log at startup of Indigo 7 was as follows...


Dec 2, 2016, 5:07:09 PM
Starting Indigo Server version 7.0.2 (Mac OS X 10.12.1)
Loading attachments
"device target attachment.scpt" script loaded
"group target attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"iTunes attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
Loading database "/Users/phlip/Documents/Indigo User Data/900 6th Avenue.indiDb"
Database device "Backyard Flood Lights" updated
Database relay device "Backyard Flood Lights" updated
Database dimmer device "Backyard Flood Lights" updated
Database device "Computer Room" updated
Database relay device "Computer Room" updated
Database dimmer device "Computer Room" updated
Database device "Garage Light" updated
Database relay device "Garage Light" updated
Database dimmer device "Garage Light" updated
Database device "Master Bedroom Light" updated
Database relay device "Master Bedroom Light" updated
Database dimmer device "Master Bedroom Light" updated
Database device "Outside Receptacle" updated
Database relay device "Outside Receptacle" updated
Database dimmer device "Outside Receptacle" updated
Database device "Porch Lights" updated
Database relay device "Porch Lights" updated
Database dimmer device "Porch Lights" updated
Database device "Sunroom Lights" updated
Database relay device "Sunroom Lights" updated
Database dimmer device "Sunroom Lights" updated
Database device "Water Heater" updated
Database relay device "Water Heater" updated
Database event "AM Water Heater" updated
Database event "PM Water Heater" updated
Database event "Turn Off Flood Lights" updated
Database event "Turn Off Porch Lights" updated
Database event "Turn On Flood Lights" updated
Database event "Turn On Porch Lights" updated
Database event "Weekday Morning Lights" updated
Database variable "isDaylight" updated
Database file was in old Indigo User Data folder
Saving converted database file "/Library/Application Support/Perceptive Automation/Indigo 7/Databases/900 6th Avenue.indiDb"
Newer version of plugin "iTunes.indigoPlugin" v2.0.3 installed -- moving older version 1.1.7 to trash
Newer version of plugin ".Z-Wave.indigoPlugin" v2.0.34 installed -- moving older version 1.0.371 to trash
Newer version of plugin ".INSTEON Commands.indigoPlugin" v2.0.10 installed -- moving older version 2.0.6 to trash
Newer version of plugin ".Action Collection.indigoPlugin" v2.0.4 installed -- moving older version 1.4.15 to trash
Moving plugin ".Action Collection.indigoPlugin" to enabled plugins folder
Moving plugin ".INSTEON Commands.indigoPlugin" to enabled plugins folder
Moving plugin "iTunes.indigoPlugin" to enabled plugins folder
Moving plugin ".Z-Wave.indigoPlugin" to enabled plugins folder
Found disabled plugin "Airfoil Pro 1.0.6"
Found disabled plugin "Airfoil 1.1.14"
Found disabled plugin "EasyDAQ Relay Card 2.0.2"
Found disabled plugin "Global Property Manager 2.0"
Found disabled plugin "Growl 2.0.1"
Found disabled plugin "iCal Alarm Processor 2.0"
Found disabled plugin "NOAA Weather 2.0.0"
Found disabled plugin "SQL Logger 2.0.4"
Found disabled plugin "Timers and Pesters 2.0.1"
Found disabled interface "Virtual Devices 2.0.2"
Found disabled plugin "WeatherSnoop 2.1.1"
Bonjour registered "Indigo - 900 6th Avenue"
Indigo Cocoa client connected
WebServer client connected
WebServer started on port 8176 -- digest authentication enabled

Dec 2, 2016, 5:08:51 PM
Loading plugin "Action Collection 2.0.4"
Starting plugin "Action Collection 2.0.4" (pid 77943)
Loading interface "INSTEON Commands 2.0.10"
Starting interface "INSTEON Commands 2.0.10" (pid 77944)
Loading interface "Z-Wave 2.0.34"
Starting interface "Z-Wave 2.0.34" (pid 77945)
Loading plugin "DIRECTV DVR Control 1.1.1"
Starting plugin "DIRECTV DVR Control 1.1.1" (pid 77946)
Loading plugin "iTunes 2.0.3"
Starting plugin "iTunes 2.0.3" (pid 77947)
Loading plugin "Vera Bridge 1.0.10"
Starting plugin "Vera Bridge 1.0.10" (pid 77948)
Found disabled plugin "Airfoil Pro 1.0.6"
Found disabled plugin "Airfoil 1.1.14"
Found disabled plugin "EasyDAQ Relay Card 2.0.2"
Found disabled plugin "Global Property Manager 2.0"
Found disabled plugin "Growl 2.0.1"
Found disabled plugin "iCal Alarm Processor 2.0"
Found disabled plugin "NOAA Weather 2.0.0"
Found disabled plugin "SQL Logger 2.0.4"
Found disabled plugin "Timers and Pesters 2.0.1"
Found disabled interface "Virtual Devices 2.0.2"
Found disabled plugin "WeatherSnoop 2.1.1"
Started plugin "DIRECTV DVR Control 1.1.1"
Started interface "INSTEON Commands 2.0.10"
Started plugin "Action Collection 2.0.4"
Started plugin "Vera Bridge 1.0.10"
Started plugin "iTunes 2.0.3"
Started interface "Z-Wave 2.0.34"

Dec 2, 2016, 5:08:54 PM
Interface Failure failed to establish connection with serial interface CM11 on port KeySerial1
Z-Wave connected to Z-Stick S2 interface on /dev/cu.SLAB_USBtoUART (firmware 3.07)
Z-Wave found module included in controller with no matching device (missing or disabled): 002 - Relay Scene Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 003 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 004 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 005 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 006 - Basic Repeater Slave
Z-Wave found module included in controller with no matching device (missing or disabled): 008 - Basic Repeater Slave
iTunes Debug logging disabled


So this time I stopped the Indigo 7 Server (as instructed), ran Indigo 6, and all of the devices and schedules were found and reattached... basically it is working like it is supposed to do without any changes to the connected devices.

What did I do wrong? Why did the installation fail again? None of the other Indigo Upgrades had this problem.

[matt (support)]

If the installer says the installation failed then I wouldn't recommend trying to run it. Don't try to fly a plane with a missing wing. Instead from the Installer choose the Window->Installer Log menu item and see specifically why it is saying the installation failed. Let's get it installed without an error first, then worry about problems that you might (or might not) see when launching it.

[jay (support)]

[MODERATOR NOTE] split this off into a separate topic since clearly your Mac has some issues running the Installer which is independent of Indigo 7 itself.

After I found where you moved my last post, I have rerun the Indigo 7 Installer and below is the Installer Log. I have selected the Show All Logs option (not just the Errors Only or Error and Progress)

Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: @(#)PROGRAM:Install PROJECT:Install-1000
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: @(#)PROGRAM:Installer PROJECT:Installer-909
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Hardware: MacPro6,1 @ 3.30 GHz (x 16), 65536 MB RAM
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Running OS Build: Mac OS X 10.12.1 (16B2657)
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: TMPDIR=/var/folders/78/0gbyh8q48xj4mg001s7jhvj00000gn/T/
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: SHELL=/bin/tcsh
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: HOME=/Users/phlip
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.ryhNuULMpT/Render
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.jJOQlKwnuj/Listeners
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: LOGNAME=phlip
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: XPC_SERVICE_NAME=com.apple.installer.456
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: USER=phlip
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Env: XPC_FLAGS=0x0
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Indigo Installation Log
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Opened from: /Volumes/Indigo/Indigo Installer.pkg
Dec 2 19:12:51 Bloops-Mac-Pro Installer[82474]: Product archive /Volumes/Indigo/Indigo Installer.pkg trustLevel=202
Dec 2 19:12:54 Bloops-Mac-Pro Installer[82474]: InstallerStatusNotifications plugin loaded
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Administrator authorization granted.
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: ================================================================================
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: User picked Standard Install
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Choices selected for installation:
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Upgrade: "Indigo"
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Install: "Indigo Client"
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Indigo Installer.pkg#Indigo_Client.pkg : com.perceptiveautomation.pkg.indigo_client7 : 7.0
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Install: "Indigo Server"
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Indigo Installer.pkg#Indigo_Server.pkg : com.perceptiveautomation.pkg.indigo_server7 : 7.0
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Install: "Indigo Server Plugins"
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Indigo Installer.pkg#Indigo_Server_Plugins.pkg : com.perceptiveautomation.pkg.indigo_server_plugins7 : 7.0
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Install: "Indigo Server Scripts"
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Indigo Installer.pkg#Indigo_Server_Scripts.pkg : com.perceptiveautomation.pkg.indigo_server_scripts7 : 7.0
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Upgrade: "Indigo Drivers"
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Indigo Installer.pkg#Indigo_Drivers.pkg : com.perceptiveautomation.pkg.indigo_drivers : 7.0
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: ================================================================================
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: It took 0.00 seconds to summarize the package selections.
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Indigo/Indigo% ... Client.pkg
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Indigo/Indigo% ... Server.pkg
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Indigo/Indigo% ... lugins.pkg
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Indigo/Indigo% ... cripts.pkg
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Indigo/Indigo% ... rivers.pkg
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Set authorization level to root for session
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Will use PK session
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Using authorization level of root for IFPKInstallElement
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Starting installation:
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Configuring volume "Boot Drive"
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Preparing disk for local booted install.
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Free space on "Boot Drive": 248.6 GB (248604311552 bytes).
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: Create temporary directory "/var/folders/78/0gbyh8q48xj4mg001s7jhvj00000gn/T//Install.82474IyrWAk"
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: IFPKInstallElement (5 packages)
Dec 2 19:13:02 Bloops-Mac-Pro installd[503]: PackageKit: Adding client PKInstallDaemonClient pid=82474, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Dec 2 19:13:02 Bloops-Mac-Pro Installer[82474]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Dec 2 19:13:02 Bloops-Mac-Pro installd[503]: PackageKit: ----- Begin install -----
Dec 2 19:13:02 Bloops-Mac-Pro installd[503]: PackageKit: request=PKInstallRequest <5 packages, destination=/>
Dec 2 19:13:02 Bloops-Mac-Pro installd[503]: PackageKit: packages=(
"PKLeopardPackage <file://localhost/Volumes/Indigo/Indigo%20Installer.pkg#Indigo_Client.pkg>",
"PKLeopardPackage <file://localhost/Volumes/Indigo/Indigo%20Installer.pkg#Indigo_Server.pkg>",
"PKLeopardPackage <file://localhost/Volumes/Indigo/Indigo%20Installer.pkg#Indigo_Server_Plugins.pkg>",
"PKLeopardPackage <file://localhost/Volumes/Indigo/Indigo%20Installer.pkg#Indigo_Server_Scripts.pkg>",
"PKLeopardPackage <file://localhost/Volumes/Indigo/Indigo%20Installer.pkg#Indigo_Drivers.pkg>"
)
Dec 2 19:13:02 Bloops-Mac-Pro installd[503]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox
Dec 2 19:13:02 Bloops-Mac-Pro installd[503]: PackageKit: Will do receipt-based obsoleting for package identifier com.perceptiveautomation.pkg.indigo_drivers (prefix path=)
Dec 2 19:13:02 Bloops-Mac-Pro installd[503]: PackageKit: Extracting file://localhost/Volumes/Indigo/Indigo% ... Client.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root, uid=0)
Dec 2 19:13:03 Bloops-Mac-Pro installd[503]: PackageKit: Extracting file://localhost/Volumes/Indigo/Indigo% ... Server.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root, uid=0)
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: PackageKit: Extracting file://localhost/Volumes/Indigo/Indigo% ... lugins.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root, uid=0)
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: PackageKit: Extracting file://localhost/Volumes/Indigo/Indigo% ... cripts.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root, uid=0)
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: PackageKit: Extracting file://localhost/Volumes/Indigo/Indigo% ... rivers.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root, uid=0)
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: PackageKit: prevent user idle system sleep
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: PackageKit: suspending backupd
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.UDSfqT/Scripts/com.perceptiveautomation.pkg.indigo_client7.V2WxXG
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: ./preinstall: Indigo 2.app was not running
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: ./preinstall: Indigo 3.app was not running
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: ./preinstall: Indigo 4.app was not running
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: ./preinstall: Indigo 5.app was not running
Dec 2 19:13:05 Bloops-Mac-Pro installd[503]: ./preinstall: Quitting Indigo 6.app (AppleEvent)
Dec 2 19:13:07 Bloops-Mac-Pro installd[503]: ./preinstall: Indigo 6.app was stopped via AppleEvent
Dec 2 19:13:07 Bloops-Mac-Pro installd[503]: ./preinstall: Indigo 7.app was not running
Dec 2 19:13:07 Bloops-Mac-Pro installd[503]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.UDSfqT/Scripts/com.perceptiveautomation.pkg.indigo_server7.XPqBzn
Dec 2 19:13:07 Bloops-Mac-Pro installd[503]: ./preinstall: Unloading and disabling /Users/phlip/Library/LaunchAgents/com.perceptiveautomation.IndigoServer2.plist
Dec 2 19:13:07 Bloops-Mac-Pro installd[503]: ./preinstall: (forcing launchctl to run under user phlip)
Dec 2 19:13:07 Bloops-Mac-Pro installd[503]: ./preinstall: Unloaded com.perceptiveautomation.IndigoServer2.plist
Dec 2 19:13:18 Bloops-Mac-Pro installd[503]: ./preinstall: Quitting IndigoServer.app (SIGINT to 78521)
Dec 2 19:13:24 Bloops-Mac-Pro installd[503]: ./preinstall: IndigoServer.app was stopped via signal
Dec 2 19:13:24 Bloops-Mac-Pro installd[503]: ./preinstall: IndigoServer_d.app was not running
Dec 2 19:13:24 Bloops-Mac-Pro installd[503]: ./preinstall: IndigoWebServer was not running
Dec 2 19:13:24 Bloops-Mac-Pro installd[503]: ./preinstall: IndigoSqlClient was not running
Dec 2 19:13:24 Bloops-Mac-Pro installd[503]: ./preinstall: Migrating old plugins (enabled):
Dec 2 19:13:24 Bloops-Mac-Pro installd[503]: ./preinstall: Migrating old plugins (disabled):
Dec 2 19:13:25 Bloops-Mac-Pro installd[503]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/289DBDD4-BA0D-4D60-B807-C202E3F95576.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox
Dec 2 19:13:25 Bloops-Mac-Pro installd[503]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root (3 items) to /
Dec 2 19:13:26 Bloops-Mac-Pro shove[82729]: [src=nonrestricted] /System/Library/Extensions/IndigoOverrides.kext/Contents/Info.plist: unable to remove flag 0x80000 (error 1)
Dec 2 19:13:26 Bloops-Mac-Pro shove[82729]: [source=file] failed _RelinkFile(/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root/System/Library/Extensions/IndigoOverrides.kext/Contents/Info.plist, /System/Library/Extensions/IndigoOverrides.kext/Contents/Info.plist): Operation not permitted
Dec 2 19:13:26 Bloops-Mac-Pro shove[82729]: srcPath = /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root/System/Library/Extensions/IndigoOverrides.kext/Contents/Info.plist NSFileOwnerAccountID=0 NSFileHFSTypeCode=1413830740 NSFileSystemFileNumber=2805592 NSFileExtensionHidden=0 NSFileSystemNumber=16777219 NSFileSize=2598 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2009-10-11 16:34:33 +0000 NSFilePosixPermissions=493 NSFileHFSCreatorCode=0 NSFileType=NSFileTypeRegular NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=1 NSFileModificationDate=2009-10-11 16:34:33 +0000 XATTR=com.apple.FinderInfo
Dec 2 19:13:26 Bloops-Mac-Pro shove[82729]: dstPath = /System/Library/Extensions/IndigoOverrides.kext/Contents/Info.plist NSFileOwnerAccountID=0 NSFileHFSTypeCode=0 NSFileSystemFileNumber=1422388 NSFileExtensionHidden=0 NSFileSystemNumber=16777219 NSFileSize=2598 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2016-04-20 01:10:01 +0000 NSFilePosixPermissions=493 NSFileHFSCreatorCode=0 NSFileType=NSFileTypeRegular NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=1 NSFileModificationDate=2016-04-20 01:10:01 +0000
Dec 2 19:13:26 Bloops-Mac-Pro shove[82729]: dstParentPath = /System/Library/Extensions/IndigoOverrides.kext/Contents NSFileOwnerAccountID=0 NSFileSystemFileNumber=1422387 NSFileExtensionHidden=0 NSFileSystemNumber=16777219 NSFileSize=136 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2008-06-05 09:18:23 +0000 NSFilePosixPermissions=493 NSFileType=NSFileTypeDirectory NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=4 NSFileModificationDate=2016-05-13 23:48:31 +0000
Dec 2 19:13:27 Bloops-Mac-Pro installd[503]: PackageKit: releasing backupd
Dec 2 19:13:27 Bloops-Mac-Pro installd[503]: PackageKit: allow user idle system sleep
Dec 2 19:13:27 Bloops-Mac-Pro installd[503]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=120 "An unexpected error occurred while moving files to the final destination." UserInfo={NSUnderlyingError=0x7f92a2422070 {Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted"}, NSLocalizedDescription=An unexpected error occurred while moving files to the final destination., arguments=(
"-f",
"-s",
"/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root",
"/"
)} {
NSLocalizedDescription = "An unexpected error occurred while moving files to the final destination.";
NSUnderlyingError = "Error Domain=NSPOSIXErrorDomain Code=1 \"Operation not permitted\"";
arguments = (
"-f",
"-s",
"/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root",
"/"
);
}
Dec 2 19:13:27 Bloops-Mac-Pro installd[503]: PackageKit: Running idle tasks
Dec 2 19:13:27 Bloops-Mac-Pro Installer[82474]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=120 "An unexpected error occurred while moving files to the final destination." UserInfo={arguments=(
"-f",
"-s",
"/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/289DBDD4-BA0D-4D60-B807-C202E3F95576.activeSandbox/Root",
"/"
), NSLocalizedDescription=An unexpected error occurred while moving files to the final destination., NSUnderlyingError=0x600000053410 {Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted"}}
Dec 2 19:13:27 Bloops-Mac-Pro installd[503]: PackageKit: Removing client PKInstallDaemonClient pid=82474, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Dec 2 19:13:27 Bloops-Mac-Pro installd[503]: PackageKit: Done with sandbox removals
Dec 2 19:13:27 Bloops-Mac-Pro installd[503]: PackageKit: Sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/BDF384DC-C369-4B99-9D82-4B8AC723F752.sandbox: relevance 229
Dec 2 19:13:27 Bloops-Mac-Pro Installer[82474]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Dec 2 19:13:27 Bloops-Mac-Pro Installer[82474]: IFDInstallController 1E7B0 state = 8
Dec 2 19:13:27 Bloops-Mac-Pro Installer[82474]: Displaying 'Install Failed' UI.
Dec 2 19:13:27 Bloops-Mac-Pro Installer[82474]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.


Does this help?

[matt (support)]

Try the following steps:

1) From Indigo 6, hold down the COMMAND key and click on the Main Window title (your database name), and write down (or screen shot) both the name and the folder path for where the file resides.

2) Stop the Indigo Server via the Indigo 6->Stop Server menu item.

3) So we can do a clean install delete the following folder:

/Library/Application Support/Perceptive Automation/Indigo 7/

If you have any custom files or plugins that only reside in that folder, then instead of deleting it move it to your desktop (so Indigo cannot find it). Also do not delete it if the folder path from step #1 shows that the database was in your Indigo 7 folder (we don't want to delete the good copy of your database by accident).

4) Run the installer. On the installer screen where you press the Install button, first (before pressing it) press the Customize button. From the table that opens deselect Indigo Drivers (leave everything else selected). Proceed with the install.

5) Presuming there were no installer errors, try launching Indigo 7. If your database looks incomplete then that is because for some reason Indigo 7 is using an older version of your database file. In that case find the database file based on your notes/screenshot from step #1, and double-click on the file. If that fails to work correctly, then open the Event Log window and copy/paste its contents into a reply.

Amazing - after I deselected the Indigo Drivers and ran the installer Indigo 7 installed without any errors. Then when I ran Indigo 7 for the first time, after putting in the registration number, it started up without having me reset anything, and all the Devices, Triggers, Schedules, and Control Pages imported without a problem. Now this is how I remember the other upgrades proceeding without any problems - Thank you...

But out of curiosity, why did the install error occur? And what do I loose by not installing the Indigo Drivers?

[matt (support)]

I don't know what went wrong. The error in the installer pointed at the fact that the driver install was causing the failure because of a permissions problem. I don't know why exactly that was happening, but the driver is only needed if you have the PowerLinc 2414U or CM15, so you can skip that (and you probably already have it installed from a previous version – it hasn't changed).

That got the installer to finish without an error, but that doesn't explain what was causing all the other problems you were seeing. So for now it is a mystery...

Actually I have both a PowerLinc 2414U and a CM15, but those drivers have been installed with the previous versions of Indigo. And if they have not changed, then that is why everything is working fine now. I switched from using the Powerlinc 2414U to the CM15 since the CM15 informs Indigo of any X10 commands on the power line network that did not originate from Indigo itself, so Indigo can act on some of those commands. I loose the Powerlinc Modem working independent of the MacPro but gain additional control for Triggers to work.

Thanks again for your help.

Is this the same as mine?

I also have an indigo 7 app installed. I think I will try the same.

[matt (support)]

Yes, I think you are experiencing the same problem. I just posted a follow-up on the other forum thread as well. I going to duplicate that post here as users searching the forum are likely to end up on this thread:

There is something that on more recent macOS versions can cause the installer to fail when it is writing out the driver file that is used by the CM15 and old (discontinued) PowerLinc 2414U.

You can get around this problem by pressing the Customize button in the installer window and unselecting the Indigo Drivers checkbox. Note if you use the CM15 or 2414U and are upgrading then skipping the drivers is okay because you already have the driver installed from the previous version.