Unable to sync RemoteLinc

Posted on
Wed Jul 05, 2017 1:42 pm
dprlemon offline
Posts: 51
Joined: Nov 22, 2008
Location: Winchester, TN

Unable to sync RemoteLinc

I have a RemoteLinc REV 1.1 with firmware 35 (i2 engine) - I know it is pretty old. I'm trying to re-sync the links with Indigo 6 and PowerLink 2413U and it's telling me that there's no response from device. I've pressed buttons on the device to ensure that it's not in sleep mode, but still nothing, although the activity from the pressed buttons shows in the event log. The device works fine, I'm only trying to re-link one of the buttons. Any advise? Thanks

Posted on
Sun Jul 09, 2017 10:34 am
matt (support) offline
Site Admin
User avatar
Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: Unable to sync RemoteLinc

Have you tried replacing the batteries (or charging it if it is the model with the built-in rechargeable battery)? Are you trying to sync it when it is near your Mac / PowerLinc?

Lastly, copy/paste the Event Log results showing the sync attempts. Perhaps it will give us a clue as to why it is failing.

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